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The Viper (DEI is their parent company) system should also have an anti-theft function built-in, and the Toyota VIP system should have been disabled. If you lift the hood, do you see a small siren near the driver's side?
Regardless, even if the shock sensor was defective, the door triggers should still sound the alarm. The only other thing I can think of other than the system being defective, is that it is in "Valet mode" where all convenience functions like keyless entry work but the security side is disabled. The LED light should indicate being in valet mode though.
Good luck, you may try a smaller security alarm shop which sells DEI systems and see if they can check the system out for you.
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'05 2AZ-FE @ 40K miles | '95 1MZ-FE @ 87K miles
moving forward
[Gen 5.5 - OEM fogs / FormulaONE tint / OEM rims / LEDs inside and out / Viper 1002 / EchoMaster]
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