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oil leak and more
My ’99 V-6, 96000mi Camry developed an oil leak several days ago. By the time I discovered it, it was dropping about 5-6” spot a day. I took it to a mechanic, who happened to be my friend (that’s what one of my problems is). No, my question is not that much technical, as it is about morals and integrity.
O.K. the mechanic immediately put dye in the engine and said that the rear main seal is leaking and gave me $700 estimate. I approved the job. Later on he called me back, saying that after he began disassembling the engine, he kept looking and found more proof that the front, not rear seal was leaking. That was good news, because now the repair price became less, $500. I said: whatever it takes.
At the end of the day he said that he was done, the car has been idling for 20 minutes and no leaks. I took the car from the parking lot, but since it was too late and he already left, I did not pay that day.
When I came home, I decided to stick a piece of cardboard under it, just to be sure. Next morning: an oil spot about 4”. At work I also put cardboard and at the end of the day got the same oil spot. Bummer!
That evening I stopped by the garage to pay for the “repair”. When I told him about leak, he said: too bad, it was probably the rear seal, as he originally suspected. Then he went to the computer and pulled out a new estimate for the rear seal replacement: now it was $1100, not $700. Why? Because he overlooked something the first time: my power train has a cradle, joining an engine with a transmission and it is impossible to drop the engine down: it should come out from the top, which is much harder. So, he suggested me still paying $500 for the front seal (which did not solve the problem), plus $1100 to a total of $1600. But since he mis-diagnosed, he would cut me a break and charge “only” $1300 for the whole thing.
Honestly, my jaw almost hit the ground, but I did not say a word. I asked him for a few days to think about it; he agreed without asking for money. Obviously, he expects me to either pay $500 and live with the leak or keep fixing and pay the whole $1300. BTW, the leak has been going on for three days now.
Here is my dilemma: is it morally right to keep charging for a mis-diagnosed repair? Wouldn’t it be ethical and a good customer retention practice to make it right and only charge what you quoted, no matter what? And if you mis-quoted, is it O.K. to say: sorry, I did not think straight and jack the price way up?
I am not sure what I would expect him to do. Maybe, stick to the lowest price of $500. Maybe even ask for $700, since that was the original quote; I would gladly pay that too. But asking for almost double that?
Dealing with a friend makes the matter much harder. I cannot put a price to a friendship, but expect reciprocal attitude. Why should I be a “Mr. nice guy” and let others take advantage of me?
Please, share any insights.
Thank you.
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