07 Camry LE 4-cyl 5A (see earlier posts for details)
Well, I've not been able to post recently about my experience with the Toyota Customer Experience Center, but I will now since I've had a few days to calm down.
Basically I've been blown off by Toyota on my problem!
I won't go into the problems I experienced in getting connected with a Case Manager, but it's not something you want to experience.
When I finally did make a connection, it didn't take long before I realized I was being written off by the CM based on the comments made by the Field Technical Service Engineer on the service report during his visit. Even though he verbally stated that my vehicle was going lean when I accelerated, and this according to the scan tool, he had the dealership note that "they dulpicated my concerns, and that they are normal characteristics of the vehicle." This is a crock!
There are a number of things I can do at this point.
1. I am going to go back to the dealership and see if they will let me drive another vehicle like mine. Other have reported that they have done this and found profound differences in the operation of the vehicles. If my dealer will not give me this option, I will visit other dealers and "test drive" a few 07 4-cyl Camrys.
2. I can pursue arbitration through Toyota.
3. I can pursue the lemon law option.
4. I can notify the National Highway Traffic Safety Administration of my problem - which is certainly safety related.
If my vehicle's problem is like many, but not all, other 07 Camry 4-cyl 5A, then Toyota has a problem that must be addressed and I am willing to pursue this till they do.
If my vehicle's problem is limited to a few vehicles, then I believe I have a "LEMON" and Toyota is going to fix it or replace it.
With my automotive, aircraft, motorcycle and engineering experience, which is extensive, I am DISGUSTED with Toyota telling me that this vehicle "performs normally." Every time I drive this Camry, I get more and more frustrated.
A colleague told me he would help me put together a letter in Japanese to Toyota Headquarters in Japan. He stated that they would be quite upset to hear that my experience with this vehicle and Toyota USA was so unpleasant.
I will continue to post to keep this forum updated on my future experiences with Toyota and this Camry....