Beware,
if you live in the coastal GA area! Savannah Toyota is not worthy to touch your car. Here's our experience of dealing with them. I am going to paste in a copy of the email sent: We had the rear bumper cover replaced and repainted there. It was a total flop, workmanship not indicative of what we know the be Toyota standard. We have since contacted the Toyota Customer Experience department and filed our complaint. Hafer is the GM, and was part of the final decision. Forgive the spelling and grammar, we are very heated over this.
Mr. Hafer,
I feel I need to convey to the total dissatifaction in our visit to your
dealership. Our 07 camry was in your dealership today for rework from the
previous day. To be told that we will need to pay more money to correct
poor workmanship received at your dearlership is totally appalling to us.
We did not ask for more work or anything free, we just wanted what we paid
for to be done correctly! To tell a customer who has paid for service, "it
is their responsibilty to correct poor workmanship" by paying more money to
correct; how can one morally or ethically stand by this. But the biggest slap
we received was not to remove the over-spray that was not on our car before you
received it. It was not our concern whether your paint person had an indoor
or outdoor paint booth. We simply wanted the professional service that you
yourself would expect; nothing more nothing less.
I do not plan on letting this go, I can assure. I make no threats, I feel
that the consumer needs protection from such establishments as yours. I will
be contacting Gulfstream's and General Dynamics Consumer relations, asking
them to please be aware of your dealership and its practices, so future
employees know up front. After talking to several employees in the service
center, I find that this may be happening more often than not.
It is a shame that such a wonderful product as Toyota has establishments
such as yours to represent them in the community.
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