Factory installed wrong interior - Toyota Nation Forum : Toyota Car and Truck Forums

Goodvibrations · 01-26-2007, 10:32 PM

Hi - I'm new to this post and new to the Toyota brand. At the end of November I ordered an '07 Camry SE, Magnetic Gray with Charcoal interior. The dealer said the car should arrive in approx. 2 months. Well on Wednesday the car came in and to make a long story short, it had the wrong color interior (Ash). The dealer said the order was correct, but the factory installed the wrong color. They could not locate another car to match my request and says it needs to order another one....2 more months. Not sure what to do - any suggestions?

akira751 · 01-26-2007, 10:36 PM

Quote:

Originally Posted by Goodvibrations

Hi - I'm new to this post and new to the Toyota brand. At the end of November I ordered an '07 Camry SE, Magnetic Gray with Charcoal interior. The dealer said the car should arrive in approx. 2 months. Well on Wednesday the car came in and to make a long story short, it had the wrong color interior (Ash). The dealer said the order was correct, but the factory installed the wrong color. They could not locate another car to match my request and says it needs to order another one....2 more months. Not sure what to do - any suggestions?

Don't fall for that trick. Sounds like your car was never ordered and that was a inbound car.

Epsilon · 01-26-2007, 10:40 PM

Don't settle. Make sure you get what you want.

Tom 2000 · 01-26-2007, 10:40 PM

Call Toyota and complain as a start.

Number is in the link below..

http://www.toyota.com/about/contact/

Make sure you have all the pertinent information - Which dealer, name of sales person, sales manager, etc.. Ask if they can verify the information.

gdanaher · 01-26-2007, 10:43 PM

It only takes about 10 days to 2 weeks from the time the car rolls off the line till the time it sees the dealer's lot. Get the manufacture date from the vin and do the math. You're going to pay somewhere around 26k bucks for a machine you will live in for several years. It had better be the right color or you will be miserable. Just tell the kind salesman to sell it to someone elese and order one for you that is correct. It isn't going to take 2 months, really.
Anyway, the cars get on the fly corrections and improvements as the months go by, so a later production car is to your advantage.

Goodvibrations · 01-26-2007, 10:50 PM

I have a call into customer service - they issued me a number and said someone would be calling me at the beginning of next week. What numbers on the Vin will give me the build date?

Mistabullet · 01-27-2007, 01:52 AM

Same thing happened to me. I ordered charcoal (non leather) and got ash. Guy told me there were some problems with the color codes being the same or something. Re-ordered and everything worked out fine.

drjames · 01-27-2007, 02:59 AM

Quote:

Originally Posted by Goodvibrations

I have a call into customer service - they issued me a number and said someone would be calling me at the beginning of next week. What numbers on the Vin will give me the build date?

Nothing from the VIN will give you a specific build date. As far as I know, you'll have to obtain that from the dealer or Toyota USA using the VIN.

***toyomoho*** · 01-27-2007, 03:15 AM

There might be a label on the driver’s door having the build month. Suggest you get the car you want or ask for a steep price offset.

gdanaher · 01-27-2007, 09:48 AM

Quote:

Originally Posted by Goodvibrations

What numbers on the Vin will give me the build date?

Thew door jam label will tell which month. The Vin number cvan be referenced by either the dealer or Toyota customer service to the exact date. Call them, give them the vin, and give them a minute to look it up.

Mike Gerber · 01-27-2007, 05:24 PM

Quote:

Originally Posted by Goodvibrations

I have a call into customer service - they issued me a number and said someone would be calling me at the beginning of next week. What numbers on the Vin will give me the build date?

You will not need to worry about the vin. Corporate will be contacting someone at the dealership and the dealership will contact you. You did the right thing here by contacting corporate. It is amazing how a call to Toyota corporate can change the attitude of a dealership.

Also, it shouldn't take 2 months to get you the right car. I ordered my 07 XLE in late August when they were in higher demand than they are now and it came in 4 weeks to the day I ordered it.

Mike

Midnight2 · 01-27-2007, 08:39 PM

Quote:

Originally Posted by gdanaher

It only takes about 10 days to 2 weeks from the time the car rolls off the line till the time it sees the dealer's lot. Get the manufacture date from the vin and do the math. You're going to pay somewhere around 26k bucks for a machine you will live in for several years. It had better be the right color or you will be miserable. Just tell the kind salesman to sell it to someone elese and order one for you that is correct. It isn't going to take 2 months, really.
Anyway, the cars get on the fly corrections and improvements as the months go by, so a later production car is to your advantage.

True. My car was an 8/06 build and I bought it 9/17/06.

Streaker · 01-30-2007, 04:59 PM

What a Ruse!

Old Dood · 01-31-2007, 07:49 AM

Classic Bait & Switch....Be kind but very firm as to what you want and of course contact Toyota Corp like the others here stated.

I love that charcoal color I only wish it was in the other trims too.

Camread · 01-31-2007, 09:58 AM

personally, i'd keep it. the dark cloth with metallic trim around the console is too contrasting - eyesore! the stone/ash cloth blends those trims in better, plus with gray, you can't tell if the seats are dirty or not - with dark cloth, you can always see every single speck of clothing threads left behind.