5th & 6th Generation (2002-2006 & 2007-2011)Toyota Camry Discussion for years: 2002-2006 & 2007-2011
Topics of discussion range from fuel economy, safety, modifications, performance all involving America's favorite family car, the Toyota Camry.
Can someone please explain to me why when I went to the dealer last week they told me that my rear brakes needed to be replaced. I only have 27,000 miles on my car and Im not stupid enough to ride with the emergency brake on . They said that they were pretty bad... None the less because I am pretty stupid about cars I payed the 150.00. Can this be right or was I the sucker of the day?
It is rather hard to believe that you need to replace your brake pad at only 27,000 miles.
I have aftermarket 20" rims with bigger tires 245-35-20 compare to stock tires at 215-60-16. My rims and tires are a lot heavier than your stock rims+tires and I still have the original brake pads on at 22,000 miles. Did you ask to see the original pad?
Also, before I traded in my 01 Camry, it still has original brake pads on all 4 wheels at 98K miles on it. So no way your brake pads are worn out at 27,000 miles.
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Back on stock height and love it!
Did you ask the dealer to show you why the brake needs be replaced?
I would have done this but doesn't seem like the OT really cares much about it. Since he did already paid and was suckered into paying. Rear brakes should be changed way later then the fronts. Was there caliper seized or something?
It sounds like you got screwed. I would go back to the dealer and get your money back. You are obviously under warranty. The dealer should have tried to make you happy instead of taking your money. Warranty actually pays VERY well when it comes to brake work. They would make more by charging Toyota for the repair (warranty), instead of you.
You seriously need to see the Service Manager. If he does resolve the situation to your satisfaction then go up front and ask for the General Manager.
Note: CSI is VERY important to car dealers. You don't want to burn them for no reason, because they will know it was you and that may affect you getting help in the future. If they resolve the issue to your satisfaction make sure that if you get a CSI Survey from Toyota you grade them perfect (anything less is a failure). Let the dealer know that you know how much it means, and will take care of them IF they take care of you. Make sure you follow through.
Can someone please explain to me why when I went to the dealer last week they told me that my rear brakes needed to be replaced. I only have 27,000 miles on my car and Im not stupid enough to ride with the emergency brake on . They said that they were pretty bad... None the less because I am pretty stupid about cars I payed the 150.00. Can this be right or was I the sucker of the day?
27,000 miles is very low miles for rear brakes to go out. I'd have done them myself if they needed it, but failing that, i would walk right out to the service bay and take a look at them and not believe what the service guy/idiot/crook is telling you.
On the Camry with 4 wheel discs, remember that the e-brake has its own seperate set of brake shoes and these are drum brakes. They are inside a drum inside the rotor. Thats right, you have a disc and drum combo-in-oneon the rear wheels. The e-brake is a small drum brake so maybe thats what they were talking about fixing. If the e-brake got left on even once while driving, this might have been long enough to wear them out - have you ever lent this car to somebody else to drive?
You need a minimum of 5 to 10 mm of pad lining to be good for a while, and this is what you should have had left, at this mileage. Unless all your driving is stop and go, on mountain roads and hills, and you carry heavy loads - but this part only applies to the real brakes not the e brake, unless it were stuck!
If they were "pretty bad" at this mileage then maybe one or both calipers were stuck, and that might be a warranty issue. Maybe you did get ripped off, there's a whole lot of crooked shops out there, after all.
Next time just say you want to think about it and have somebody honest pull your wheels and check your linings. Better yet learn to fix these things youself if possible.
Brake pads are a maintenance part, not covered by the warranty......
Exactly what is your extensive experience that makes you believe that it wouldn't be covered?
Maintenance is not covered but did you know wiper blades are? The rotors are. Including resurfacing. Pad replacement would be covered as well if they were not evenly worn, noisy, or could cause brake noise or reduction in brake performance. They would then be "defective" which IS covered.
I'm sorry if you don't believe that but I've had to do that several times in my career.
Exactly what is your extensive experience that makes you believe that it wouldn't be covered?
Maintenance is not covered but did you know wiper blades are? The rotors are. Including resurfacing. Pad replacement would be covered as well if they were not evenly worn, noisy, or could cause brake noise or reduction in brake performance. They would then be "defective" which IS covered.
I'm sorry if you don't believe that but I've had to do that several times in my career.
I can read the Exclusions to the Toyota warranty.
Worn Wiper Blades are not covered. Worn Brake pads are not covered.
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