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Old 04-30-2007, 11:16 PM   #1 (permalink)
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Gen5 Warranty question and TRD products

Hi,
I just installed TRD springs on my 06 Camry last weekend. The ride now is bumpier, but cornering is rigid. I like it.

During the installation, I found out one of the struts has small oil leak. The strut is wet, the others are dry. I want to take it to dealer to have it fix or replace a new one.

My question is if this is still cover by the warranty. My concern is the dealer can say something like I void the warranty because the TRD springs were installed by the 3rd party. Anyone has this experience before? Or know anything about this?
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Old 05-01-2007, 01:47 AM   #2 (permalink)
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So they weren't installed by the dealer? Hm....your in a pickle then. TRD parts shouldn't cause issues since they've been tested. But the springs are probably the reason why they are leaking and on their way out. Go try a dealer, if it doesn't work go to another one.
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Old 05-01-2007, 05:09 AM   #3 (permalink)
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The springs aren't going to cause your struts to leak.

The dealer should have no problem covering the strut under warranty. If the refuse, call Toyota directly and complain. TRD parts when used in the propere application will not void any of your warranty.
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Old 05-01-2007, 02:16 PM   #4 (permalink)
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You should tell them the leak was there when you took the tire off...It's all about what you say.
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Old 05-01-2007, 02:39 PM   #5 (permalink)
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Per Federal law the dealer needs to prove the aftermarket parts caused a failure but this does not stop them from declining warranty work.
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Old 05-01-2007, 03:10 PM   #6 (permalink)
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Gen5

Quote:
Originally Posted by toyomoho
Per Federal law the dealer needs to prove the aftermarket parts caused a failure but this does not stop them from declining warranty work.
TRD springs are not aftermarket. TRD stands for Toyota Racing Development.

Changing the springs does not void any warranty.
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Old 05-01-2007, 09:18 PM   #7 (permalink)
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I will give it a try. And see what they say. Thanks.
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Old 05-02-2007, 12:56 AM   #8 (permalink)
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Quote:
Originally Posted by TRD VVTi
TRD springs are not aftermarket. TRD stands for Toyota Racing Development.

Changing the springs does not void any warranty.
In his case, he got the TRD springs but was not installed by the dealership. I think its the same situation as getting a TRD s/c installed outside the dealership and having a failure.
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Old 05-02-2007, 11:10 AM   #9 (permalink)
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Gen5

Quote:
Originally Posted by Tangerine
In his case, he got the TRD springs but was not installed by the dealership. I think its the same situation as getting a TRD s/c installed outside the dealership and having a failure.
That will only matter if the strut was damaged when the springs where installed. Toyota cannot warranty someone else's work.
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Old 05-02-2007, 11:52 AM   #10 (permalink)
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SUSPENSION
SU007-06
Title:
SHOCK ABSORBER
REPLACEMENT CRITERIA
Models:
'06 - '07 Toyota
October 24, 2006
Introduction
The purpose of this TSB is to provide a quick reference to assist in making easy judgements regarding shock absorber and strut replacements.
Applicable Vehicles
^2006 - 2007 model year Toyota vehicles.

Warranty Information
Inspection

Strut Type:

Shock Absorber Type with Spring Seat:
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Old 05-02-2007, 11:59 AM   #11 (permalink)
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Quote:
Originally Posted by TRD VVTi
TRD springs are not aftermarket. TRD stands for Toyota Racing Development.

Changing the springs does not void any warranty.
And TRD is aftermarket. TRD is NOT Toyota-owned (anymore). It is an independent company that makes parts for Toyotas. Just because it is offered at the dealership does not mean its not aftermarket.
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Old 05-02-2007, 10:34 PM   #12 (permalink)
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JSM1284, thanks for the very useful info.
I think my strut is the level 4 leak. Well according to the TSB, the dealer will not do anything to it. Now I just worry about the strut fails after the warrenty then I have to pay from my pocket.
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Old 05-02-2007, 11:59 PM   #13 (permalink)
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never knew that, thanks JSM1284.
I always assumed that the moment i saw oil on it, the strut is on its way out.
good to know
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Old 05-03-2007, 12:09 PM   #14 (permalink)
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That's a load of crap.

I wouldn't tolerate a leaking strut on my vehicle and neither should anyone else.
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Old 05-12-2007, 09:34 PM   #15 (permalink)
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An update:
Today I took my car to the dealer for an inspection. The service guy said I will be charged $37 for inspection if it's not covered by warranty. He also said If the car has been mod or lowered it is not under warranty. Then I just told he straight what I have done on my car and arrgued that he cannot void the warranty just b/c I worked on my car. I said I need a detailed report to prove what I have done something wrong. Then he backup and said he will do a full inspection to determine if it's still under warranty.
At the end of the day I got a call, I went back to pick up my car. He placed an order for a new strut. He could not find I did anything wrong. He told me this was the "gray area". He decided just have it fix and satisfy me.

This is the second time I took my car back to the dealer. first time is the water pump rattling (had it replaced). Now it's the strut leaking. My car only 20K miles and less than 1.5 years. Now I am little doubt about toyota's reliability. Hopefully, all problems appear b4 warranty end. Then I don't need to worry and pay later.
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