well, i took the cam into the dealer with the TSB in my hand for the harsh down shift issue.
as soon as i pulled up for my service appt., i explained again the down shift issue then handed him the TSB i printed from here.
right away he looked at me with a serious face and asked, "where did you get this?"...
i was like, "uh, toyota nation dude..like everything else."

i mean, do the service people think that we are dumb and don't know how to download off the net?
anyway, car was in the shop for about 8 hours, the ride is smoother than before. and the best part about all of this is that it was free.