Help! Problems with the Dealer.

[JoePark]

Hi, I found this forum on google after I was searching for information on problems I was having with my car. I bought a white 07 Camry SE - V6 two months ago over Labor Day weekend from Claremont Toyota. I took my car in because I was having problems with the car pulling to the left so they gave me an alignment. A couple of hundred miles later, it is having the same problem as well as others such as the brake noise, the rubber noise from the rear struts and my moonroof rattling. I tried taking it to the dealer this past weekend to get it serviced while I was getting my complementary oil change, however, they said that they are going to charge me 59.95 for the brakes and depending on the other issues, that they are going to charge me. While searching on the forums I saw all the TSB's and noticed my car is eligible for some of the issues, but if my car falls outside the criteria, after I called this morning, I was told that they are going to still charge me. I feel this is unfair.

On a different note - thanks to this forum I found out that my car's irregular RPM when it shifts as well as downshifting is NOT "normal" like the dealer said, so that's another issue I have yet to bring up to them.

I didn't think I would be having so many problems with the camry. I had a 2005 SE Manual and it was perfectly fine, except the mileage (68,000), but I loved the new design. Kind of regret it now.

[Mike Murrell]

It would seem you have a fairly new car.

If you feel some of your issues are warranty related and are not happy with what you've experienced thus far, try another dealer.

You DO NOT have to take a car to the dealer you purchased it from to obtain warranty service.

Unless you do a lot of stop-n-go city driving or ride with your foot on the brake, I find it hard to believe brake pads on an '07 are gone.

I examined the front pads on one of my Asian SUVs the other day and they look great - 120K miles on them. All of my Japnaese cars front pads have gone near or over 100K, but I drive 60%-70% highway; the rest city.

I'd bet a buck you are being fed a bunch of malarky which unfortunately is all too typical of dealerships.

Good luck.

[JAKSTER]

Sorry to hear you are having problems with your dealer. The fact is that TSB's are not things that the dealer is under any obligation to repair. The dealer does not get paid for many of the TSB's people come in with. The TSB is for the mechainics to use as a trouble shooting tool. If you were still under the factory warntee then you might "might" get the dealer if he is a good one to address the TSB even if the vehicle had not actually developed the issue.
Sad thing is allot of dealers say sure we will fix it and nothing is done they say we could not locate the problem or the noise. Usually your car is taken to the garage parking lot and it sits for the day and they send it home end of story. If you have a dealer who will take care of things like that buy the man a beer. Look for another dealer. I had 17 TSB's on a new Grand Cherokee and I got one fixed after hell raising because it envolved the steering. They even told me they fixed one which was a NHTSB recall and it was never touched. I sold the vehicle and took a 10K hit but screw Chrysler they are junk.

[TRD VVTi]

Originally Posted by JoePark

Hi, I found this forum on google after I was searching for information on problems I was having with my car. I bought a white 07 Camry SE - V6 two months ago over Labor Day weekend from Claremont Toyota. I took my car in because I was having problems with the car pulling to the left so they gave me an alignment. A couple of hundred miles later, it is having the same problem as well as others such as the brake noise, the rubber noise from the rear struts and my moonroof rattling. I tried taking it to the dealer this past weekend to get it serviced while I was getting my complementary oil change, however, they said that they are going to charge me 59.95 for the brakes and depending on the other issues, that they are going to charge me. While searching on the forums I saw all the TSB's and noticed my car is eligible for some of the issues, but if my car falls outside the criteria, after I called this morning, I was told that they are going to still charge me. I feel this is unfair.

On a different note - thanks to this forum I found out that my car's irregular RPM when it shifts as well as downshifting is NOT "normal" like the dealer said, so that's another issue I have yet to bring up to them.

With the car being that new you are not obligated to pay for anything that is defective.

Talk to the Service Manager. If he doesn't make it right, see the General Manager. If that doesn't work find a new dealer.

Originally Posted by JAKSTER

Sorry to hear you are having problems with your dealer. The fact is that TSB's are not things that the dealer is under any obligation to repair. The dealer does not get paid for many of the TSB's people come in with. The TSB is for the mechainics to use as a trouble shooting tool. If you were still under the factory warntee then you might "might" get the dealer if he is a good one to address the TSB even if the vehicle had not actually developed the issue.
Sad thing is allot of dealers say sure we will fix it and nothing is done they say we could not locate the problem or the noise. Usually your car is taken to the garage parking lot and it sits for the day and they send it home end of story. If you have a dealer who will take care of things like that buy the man a beer. Look for another dealer. I had 17 TSB's on a new Grand Cherokee and I got one fixed after hell raising because it envolved the steering. They even told me they fixed one which was a NHTSB recall and it was never touched. I sold the vehicle and took a 10K hit but screw Chrysler they are junk.

TSB's are for diagnosing problems. If you don't have the problem, there is no reason to even look at the TSB because there is nothing to diagnose. Your reply doesnt' make any sense at all.

I don't know of any dealer that lets a car sit so they can claim that they did something to it that they didn't. If you act as your reply suggests, I wouldn't blame them though.

Owning a Jeep gives you no credibility for a completely different car line.

Your reply seems to be for spreading your personal agenda, and not the facts.



Your reply sucks based on it's inaccurate content.