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The arbitration process took about a month. It wasn't too bad but they denied my claim. The process consisted of the arbitrator, Toyota representative, the dealer representative, and me. I went through by explaining my problems. Toyota then explained what causes vibrations and the need to balance and rotate and align tires. We took the car out for a test drive and they witnessed the problem. I was quite happy when we were done because it seemed like they understood there was a problem.
Toyota took me to the side and explained that they could get a TCS representative to come and look at my car and fix the problem. They couldn't guarantee it be fixed. They said if the problem came back I could go through the arbitration process again so I told them, I would rather just get it done with.
Within a week I received a letter from the arbitration office explaining that it was denied. I didn't accept their decision and now am going through a law office to get it done with. However this might take a year to go through.
The arbitration process was required by Ohio and so I had to go through it or not I would have directly gone to a law office. It seems to be a waste of time but they all saw the problem and I have it written in the arbitration letter I received from the arbitrator so I have more proof.
The problem with the car, Toyota nor the dealership know what is causing it. They can't guarantee its fix. I just did a oil change, tire rotation, tire balance and alignment that cost me $200 at another dealership so they can't complain its because of not being an authorized Toyota dealership working on the car. I expect to be getting the $200 back too when I win this case.
I am not happy with this car but I would buy from Toyota again. Just might take a while and I have to make sure I test drive it on and off the highway.
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