2007 SE V6...dealer visit

[wireless]

I was in need of my annual state inspection, an oil change and some warranty repairs. I have 39k on the odometer but I bought the Toyota Extra Care Platinum w/$0 deductible.

Issues under warranty*
- Plastic 'tab' on center air vent/register broke. Unable to redirect air flow on passenger side vent (center register)
- TSB on rear bench seat leather (wrinkles)
- T-fitting on vaccum line dry rotted and broke
- slight flare 3rd gear and hesitation (both occuring on cold starts in warm weather...mostly)
- Front rotors seem warped (vibration when braking on the above 60 mph)

Well, nothing is covered under warranty except for the Transmission Control Module software load (new dealer location doesn't have set up operational yet but will in a week). All of these things 'broke' under the 3/36 but with my travel and work schedule I was unable to get them to the dealer and they weren't a priority. Talk about a mistake on my part.

The whole center air register needs to be replaced to resolve the issue. $236 was the parts/labor price from the dealer. I have gone a year with it broken and may just search for one at the junkyard (plastic trim).

The vacuum line (plastic fitting) was quoted at $186 parts/labor. I think this fitting is removed when I get around to installing the K&N SRI that has been in my trunk for a year, so I will wait until I do that and see if I need the part. If so, I will install myself.

Front rotor is warped, and the rear rotors are damaged due to the rear pads being completely worn (metal to metal). How does the rear pad get so worn before the front? Don't the rears only do 30% of the work?? Anyway, they said the rotors shouldn't be resurfaced because they are thin and not much would be left afterwards (something about Toyota using thin rotors). Anyway, as stated in the other thread Anybody has experience with rotorpros? , I am going to get new rotors and pads all around. I threw on some cheapo "house" pads at my local shop just to get things safe.


The point of this thread is...BEWARE OF THE EXTENDED WARRANTY. It doesn't cover a lot of things and isn't an extension to the bumper/bumper (even those reported during the 3/36 period). At the end of the day, it seems to basically be just a powertrain warranty since it really only covers "hard" systems like the transmission and metal engine components. I am seriously considering getting a "refund" on mine.


















*Under Warranty is my incorrect assumption that was "corrected" by Toyota

[TRD VVTi]

I've seen that situation MANY times.

The rear brakes are much smaller (both swept area and piston size) than the front. That means that it takes very little brake pedal pressure to get them to apply slightly even though they don't supply as much work. It's that initial apply which occurs slightly before the front that causes the quick wear.

If you complained to the dealer about those items BEFORE the factory 3/36 expired the dealer is allowed by Toyota to cover those items. You do have to show where they or another dealer documented the concerns.

[workerant]

I learned my lesson with my Warranty from Sears on appliances @ my house. I was happy to paid $2K for 2 years coverage until those appliances starting to "damage". Simply put is they don't cover what you need.

Anyway, so how much do you have to pay even WITH the warranty?

[lammydi]

Originally Posted by wireless

I was in need of my annual state inspection, an oil change and some warranty repairs. I have 39k on the odometer but I bought the Toyota Extra Care Platinum w/$0 deductible.

Issues under warranty*
- Plastic 'tab' on center air vent/register broke. Unable to redirect air flow on passenger side vent (center register)
- TSB on rear bench seat leather (wrinkles)
- T-fitting on vaccum line dry rotted and broke
- slight flare 3rd gear and hesitation (both occuring on cold starts in warm weather...mostly)
- Front rotors seem warped (vibration when braking on the above 60 mph)

Well, nothing is covered under warranty except for the Transmission Control Module software load (new dealer location doesn't have set up operational yet but will in a week). All of these things 'broke' under the 3/36 but with my travel and work schedule I was unable to get them to the dealer and they weren't a priority. Talk about a mistake on my part.

The whole center air register needs to be replaced to resolve the issue. $236 was the parts/labor price from the dealer. I have gone a year with it broken and may just search for one at the junkyard (plastic trim).

The vacuum line (plastic fitting) was quoted at $186 parts/labor. I think this fitting is removed when I get around to installing the K&N SRI that has been in my trunk for a year, so I will wait until I do that and see if I need the part. If so, I will install myself.

Front rotor is warped, and the rear rotors are damaged due to the rear pads being completely worn (metal to metal). How does the rear pad get so worn before the front? Don't the rears only do 30% of the work?? Anyway, they said the rotors shouldn't be resurfaced because they are thin and not much would be left afterwards (something about Toyota using thin rotors). Anyway, as stated in the other thread Anybody has experience with rotorpros? , I am going to get new rotors and pads all around. I threw on some cheapo "house" pads at my local shop just to get things safe.


The point of this thread is...BEWARE OF THE EXTENDED WARRANTY. It doesn't cover a lot of things and isn't an extension to the bumper/bumper (even those reported during the 3/36 period). At the end of the day, it seems to basically be just a powertrain warranty since it really only covers "hard" systems like the transmission and metal engine components. I am seriously considering getting a "refund" on mine.


















*Under Warranty is my incorrect assumption that was "corrected" by Toyota

Hmmn, that is weird! I bought my car in at 37k complaining about virbration when braking at +60mph. They tested drive it and agreed that I had warp rotors so they resurfaced all 4 rotors all under warranty. They also threw in 4 new brake pads just for my troubles. I didn't pay a penny out of this.
This is extremely nice of them consider how many mods I have with my car.
ps. I have the Toyota Extra Care Platinum Warranty also.

[wireless]

Originally Posted by lammydi

Hmmn, that is weird! I bought my car in at 37k complaining about virbration when braking at +60mph. They tested drive it and agreed that I had warp rotors so they resurfaced all 4 rotors all under warranty. They also threw in 4 new brake pads just for my troubles. I didn't pay a penny out of this.
This is extremely nice of them consider how many mods I have with my car.
ps. I have the Toyota Extra Care Platinum Warranty also.

Want to give me your dealer/tech's names? I would tell mine to call them

[TRD VVTi]

I get free tires and brake pads.

[moky-tron]

maybe it's also dealer based.
i have the extra care warranty bumper to bumper and haven't paid anything for the last year and a half i owned the car. whether it be normal service checkups, tranny or the dash noise thing, nothing is charged to me.

i currently have 33k in mine.

[TRD VVTi]

It's not dealer based.

[moky-tron]

no i mean, not dealer based, but dependent on the dealer on what they "want" to cover and what not to. that's more of what i meant more than dealer based. i don't know if what i said made sense though, but i do know that here, there are some dealers who would honour the warranty fully, then there are others that don't.

[wireless]

Originally Posted by moky

no i mean, not dealer based, but dependent on the dealer on what they "want" to cover and what not to. that's more of what i meant more than dealer based. i don't know if what i said made sense though, but i do know that here, there are some dealers who would honour the warranty fully, then there are others that don't.

Two comments:

1) You have 33k so you are still under factory warranty, no?

2) They called TFS (Plan Administrator) to ask about coverage while I was standing there, and even pushed a bit. The plan covers what it does, and that is it. If the dealer decides to eat something on their own, that is their prerogative.

[moky-tron]

wireless, yes i have 33k and still under warranty.
i know i purchased something like 4yr, 100k KM warranty bumper to bumper etc.
and yes, maybe my dealer just eat some of the cost.

[Streaker]

Sometimes a dealer will repair an item that is no longer under warranty. It's called a "Good Faith" warranty. It's at their discretion since they won't be re-imbursed by the company. Usually if you purchased your car there and have it serviced there regularly they'll do it for you. But not a whole list of items that are out of warranty.