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5th & 6th Generation (2002-2006 & 2007-2011) Toyota Camry Discussion for years: 2002-2006 & 2007-2011 Topics of discussion range from fuel economy, safety, modifications, performance all involving America's favorite family car, the Toyota Camry.

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Old 07-27-2009, 03:44 PM   #1 (permalink)
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Need Help!!!!!!

I took my 2007 Camry to a South Georgia Toyota Dealer for a routine oil change and the technician forgot to replace the oil and filter. I have major engine damage and dealer is taking responsibility. My questions is, should I demand an extended warranty? I spoke to Toyota USA and have a case number and hopefully I do not have to hire a Lawyer. If anybody have exprience this please help.
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Old 07-27-2009, 04:14 PM   #2 (permalink)
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wth....
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Old 07-27-2009, 04:22 PM   #3 (permalink)
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Quote:
Originally Posted by vikingsfan1 View Post
I took my 2007 Camry to a South Georgia Toyota Dealer for a routine oil change and the technician forgot to replace the oil and filter. I have major engine damage and dealer is taking responsibility. My questions is, should I demand an extended warranty? I spoke to Toyota USA and have a case number and hopefully I do not have to hire a Lawyer. If anybody have exprience this please help.
I would request a brand new engine. Not a rebuild.
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Old 07-27-2009, 04:32 PM   #4 (permalink)
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make sure the same person does not work on your car anymore...
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Old 07-27-2009, 04:40 PM   #5 (permalink)
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make sure not to take it to the same dealer again......
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Old 07-27-2009, 04:53 PM   #6 (permalink)
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Tell them either new engine or new car.
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Old 07-27-2009, 04:56 PM   #7 (permalink)
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Quote:
Originally Posted by vikingsfan1 View Post
I took my 2007 Camry to a South Georgia Toyota Dealer for a routine oil change and the technician forgot to replace the oil and filter. I have major engine damage and dealer is taking responsibility. My questions is, should I demand an extended warranty? I spoke to Toyota USA and have a case number and hopefully I do not have to hire a Lawyer. If anybody have exprience this please help.
Well I would agree with demand a new engine. An I imagine that flunky not a tech. Got his walking papers. Its sad that these places will hire unskilled people to do the basic work and not have the skilled ones checking what they have done.

Very sorry to here of your problem.

My sister had that happen here in Canada with a new car was the first oil change and they (not Toyota) dropped in a new engine. But again a new car.
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Old 07-27-2009, 04:58 PM   #8 (permalink)
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Tell them either new engine or new car.
they won't give a new car but will give a new engine.
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Old 07-27-2009, 05:04 PM   #9 (permalink)
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wait what? im confused. how did not replacing the oil filter screw up the engine? or im reading it wrong?
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Old 07-27-2009, 05:06 PM   #10 (permalink)
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the guy didn't put in any oil or a new filter on. ie car ran without filter and oil so it got messed up...
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Old 07-27-2009, 05:08 PM   #11 (permalink)
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Originally Posted by aznlunatic206 View Post
wait what? im confused. how did not replacing the oil filter screw up the engine? or im reading it wrong?
Well really his to answer but, start car drive away engine starts to chock sputter and then dies??? What I assumed anyway.

EDIT: The guy was not that stupid after all. Why waste a new oil filter when you have no oil to flow through it?

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Old 07-27-2009, 05:48 PM   #12 (permalink)
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Personally, I would try to get a new car (if your car isn't over a year old). Anything older than that and it might be much harder to get the entire car replaced.

Otherwise you should get a new engine (not a rebuilt one) which should also include a warranty of some kind.
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Old 07-27-2009, 05:57 PM   #13 (permalink)
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new car > new engine. Once they take it out and put a new one in, its never the same. Something will get screwed up. I GUARANTEE it.
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Old 07-27-2009, 06:34 PM   #14 (permalink)
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The reason I stopped at that dealer I was traveling from Orlando to Atlanta and stopped to visited my wife's family and need a oil change. I am going to demand a new engine with a 100+ mile warranty. I purchased the car in Dec 2006 and had 42000 miles on it. I live in Atlanta with a lot of stop and go travel.
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Old 07-27-2009, 07:10 PM   #15 (permalink)
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yeah, definitely try to get a new engine. You wont get a new car. But the next best thing is a new engine. Dont got a rebuilt one.
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