5th & 6th Generation (2002-2006 & 2007-2011)Toyota Camry Discussion for years: 2002-2006 & 2007-2011
Topics of discussion range from fuel economy, safety, modifications, performance all involving America's favorite family car, the Toyota Camry.
My '07 Camry I4 water pump has failed at 111,000km (68,972 miles). The warranty is for 100,000km. What chance do I have of getting the dealership to cover this under the warranty? Any advice?
Every 2AZ seems to do this from about that age (well leak, not fail completely). It's a fairly easy job so isn't too expensive. It's well documented here.
This is the first time I've had to approach a warranty issue, I guess the key thing is to remain friendly and talk to them in person instead of calling them.
If the person at the desk says no, should I respond by asking for somebody higher up? The service manager? I could mention that I am taking my Aunt car shopping soon and I was going to show her the new carolla. (this is true)
I can mention that perhaps I should be taking her to the hyundai dealership instead.
I dropped my car off a day early and asked the dealership about a goodwill gesture towards paying for some of the costs to replace my waterpump. The lady told me I had to call the 'fixed operations manager' who wasn't there at the time. I called him from home and left a message. He called back minutes later and I explained politely my situation. He looked up my car on the computer and the purchase date, and said he was able to reduce the total cost to $150 plus taxes. The original quote was for $375.00 plus taxes. I am very happy with this and thanked him.
I think it pays to be polite and professional.
The Following User Says Thank You to TWINTURBO81 For This Useful Post:
I dropped my car off a day early and asked the dealership about a goodwill gesture towards paying for some of the costs to replace my waterpump. The lady told me I had to call the 'fixed operations manager' who wasn't there at the time. I called him from home and left a message. He called back minutes later and I explained politely my situation. He looked up my car on the computer and the purchase date, and said he was able to reduce the total cost to $150 plus taxes. The original quote was for $375.00 plus taxes. I am very happy with this and thanked him.
I think it pays to be polite and professional.
The Camry water pump used on the 4 cylinder engine must be common across the entire line. The water pump on the 2AZ-FXE Atkinson-cycle engine (2007 Camry Hybrid) started weeping @ 37000 miles. Dealer replaced it under warranty.
I traded the vehicle in last month @ 42,000 miles for our 2010 TCH.
__________________ '10 TCH,Magnetic Grey Metallic, Moonroof, Heated Leather and NAV '92 LE I4, 165k original miles, Silver Taupe Metallic, Moonroof, ABS
I have a 1996 Corolla I bought in 2001 and ity now has over 280 000 km and I have never replaced de water pump yet. Shit doesn't seem to last no more.
It's not such a big deal. The 2AZ water pump attaches to the front of the engine with nothing in the way, so the cost of labour is very low and the part is quite cheap. On your Corolla (like the vast majority of timing belt engines) the water pump is buried underneath the timing belt system, so the work involved in replacing it is huge. Not to mention that once the front of the engine is disassembled you would normally fit a new belt, idler/ tensioner, cam and crank seals and the pump itself. Then remember that the timing belt is typically a 60mi/ 100km service.
The 2AZ in the Camry uses a timing chain that doesn't require replacement in normal service saving a fortune in maintenance. It's an excellent engine.
I dropped my car off a day early and asked the dealership about a goodwill gesture towards paying for some of the costs to replace my waterpump. The lady told me I had to call the 'fixed operations manager' who wasn't there at the time. I called him from home and left a message. He called back minutes later and I explained politely my situation. He looked up my car on the computer and the purchase date, and said he was able to reduce the total cost to $150 plus taxes. The original quote was for $375.00 plus taxes. I am very happy with this and thanked him.
I think it pays to be polite and professional.
Thanks for that information. My dealer also Canadian seams much less interested in cooperation. Maybe need to look else where with issues.
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