5th & 6th Generation (2002-2006 & 2007-2011)Toyota Camry Discussion for years: 2002-2006 & 2007-2011
Topics of discussion range from fuel economy, safety, modifications, performance all involving America's favorite family car, the Toyota Camry.
I took my 07 Camry in for the engine check light service under the impression that it is still under warranty (26700 miles), and I was charged $131.85 for diagnostic service at a local Toyota Dealership. The service counter person told me that the work will be under warranty before I made an appointment to have the car service. And, low & behold that I have to pay the $131.85 before they give me back my car key after they had my car for a day.
They told me it is a standard charge for diagnostic and that isn't cover under warranty because the basic warranty have expired. Am I right to assume that check engine (ignition coil) should be cover under drive-train of 5 years/60,000 miles?
And, the sad thing is that they didn't do any work on the car except that they clear the computer and send me on my way after I pay them. However, my car almost stalled twice today when I stopped the car a red lights.
Should I give Toyota Canada a call and find out if the service charge is out of line and if it is covers under drive-train?
I took my 07 Camry in for the engine check light service under the impression that it is still under warranty (26700 miles), and I was charged $131.85 for diagnostic service at a local Toyota Dealership. The service counter person told me that the work will be under warranty before I made an appointment to have the car service. And, low & behold that I have to pay the $131.85 before they give me back my car key after they had my car for a day.
They told me it is a standard charge for diagnostic and that isn't cover under warranty because the basic warranty have expired. Am I right to assume that check engine (ignition coil) should be cover under drive-train of 5 years/60,000 miles?
And, the sad thing is that they didn't do any work on the car except that they clear the computer and send me on my way after I pay them. However, my car almost stalled twice today when I stopped the car a red lights.
Should I give Toyota Canada a call and find out if the service charge is out of line and if it is covers under drive-train?
i do believe the first 12 months, there would be no charge. after that, yes a charge for diagnostics, but not the repairs.
Instead of asking us and getting inaccurate or lame answers, how about getting your owner's paperwork out of the glove box and reading the warranty. Some things are covered under 36 month/36k mile warranty and others are covered by the power train mechanical warranty. Your answer is in the text of the warranty.
__________________
2007 V6 Camry LE, Built TMMK 27 September 06
"People who think they know it all are particularly irritating to those of us who do."
The minumum warranty is 3 year or 36,000 miles. Here is where the 3 year part comes in. It is based on the DATE OF FIRST USE. That means the day that a new owner drove that new car off the lot. For example, if the Date of First Use was December 20, 2006(it still could be an '07) then the 3/36 expired in '09. With that being said, each state and even Country may have different warrenties. Again, for example, emissions have a US Federal Standard, but the State of California(and some others) have longe ones. So I would check what was actually done/complaint and what Canada's warranty is.
Again, it is all going to be based on that date of first use.
I took my 07 Camry in for the engine check light service under the impression that it is still under warranty (26700 miles), and I was charged $131.85 for diagnostic service at a local Toyota Dealership. The service counter person told me that the work will be under warranty before I made an appointment to have the car service. And, low & behold that I have to pay the $131.85 before they give me back my car key after they had my car for a day.
They told me it is a standard charge for diagnostic and that isn't cover under warranty because the basic warranty have expired. Am I right to assume that check engine (ignition coil) should be cover under drive-train of 5 years/60,000 miles?
And, the sad thing is that they didn't do any work on the car except that they clear the computer and send me on my way after I pay them. However, my car almost stalled twice today when I stopped the car a red lights.
Should I give Toyota Canada a call and find out if the service charge is out of line and if it is covers under drive-train?
An '07 Camry is out of comprehensive warranty (it is close 4 years old by now probably right?).
That pretty much gives dealerships free reign to charge you whatever they want, however, they should have given you an estimate or told you of the charge up front.
Next time, go somewhere else. A good dealership will not charge you for looking at the car for problems.
An '07 Camry is out of comprehensive warranty (it is close 4 years old by now probably right?).
That pretty much gives dealerships free reign to charge you whatever they want, however, they should have given you an estimate or told you of the charge up front.
Next time, go somewhere else. A good dealership will not charge you for looking at the car for problems.
I don't know all the particulars of your conversation at the dealer so this will be a generic statement. But, the estimate part is correct, but the charging isn't. Here is what I mean by that. If you bring your car into the dealer for a check engine light, what should be explained is that there is a diagnosis fee of $xxx.xx, that is only to tell you what is wrong. If you decide to have the vehicle fixed, they then would apply that diagnosis fee to the repair. In other words, they shouldn't charge a diag fee, and then a total fee for the job.
Understand this, Technician only get paid on the work they perform, so if they checked out a car for free, and didn't charge, they would be working for free. Does anyone in here work for free? Also understand that these technicians spend hours on training and thousands of dollars, some have as much money in their tools as some do in their houses. Like anyone who is a professional, you are paying for their time, knowledge, and expeirence.
Now, I know that some tech are better than others, and some dealers/independents are better than others, but the next time one of those scam shows are on, more times than not, its those independents that do most of the ripping off of people, and not the dealer.
Also understand, that not only a dealer, but any independent repair facility, those machines and tools are very expensive. Next time you go and get an alignment and think wow $90.00 or whatever, remember that the store has to pay someone to do the alignment, the shop has to be big enough to hold that big machine, i.e. building and lease/real estate fees, overhead, etc, the machine itself is at least $50,000.00 or more, and I think maybe $100K for a real good one.
So keep that all in mind the next time you think you are being overcharged.
Quote:
Originally Posted by MJZ
An '07 Camry is out of comprehensive warranty (it is close 4 years old by now probably right?).
That pretty much gives dealerships free reign to charge you whatever they want, however, they should have given you an estimate or told you of the charge up front.
Next time, go somewhere else. A good dealership will not charge you for looking at the car for problems.
I don't know all the particulars of your conversation at the dealer so this will be a generic statement. But, the estimate part is correct, but the charging isn't. Here is what I mean by that. If you bring your car into the dealer for a check engine light, what should be explained is that there is a diagnosis fee of $xxx.xx, that is only to tell you what is wrong. If you decide to have the vehicle fixed, they then would apply that diagnosis fee to the repair. In other words, they shouldn't charge a diag fee, and then a total fee for the job.
Gary, you are 100% correct with this statement. What you didn't make clear was that diagnostic charge will still be in the total cost of the repair, it just won't be listed as a seperate charge.I think Nosoup's biggest beef was that he wasn't told upfront that there would be a diagnostic charge. I don't know the rules in Canada on this but here in NY if they weren't told upfront and signed the repair order without an upfront estimate of diagnostic charge then they would not legally have the responsibility to pay. If the dealership is not being upfront with the very most basic of customer handling, then you have to ask yourself what else are they doing once your car is out of sight and in their possession. Call Toyota of Canada and let them know of your displeasure. More than likely the customer relations manager of that dealer will get a hold of you and do some major ass-kissing.
__________________ 05 Highlander V6 AWD 170K miles young 07 Camry SE V6 SOLD!! TRD Dual Exhaust & Air Filter
I have no idea why people here are implying the dealer is doing the work for FREE! The OP is asking if it's covered under warranty. If it is a warranted repair then the dealer will get reimbursed by Toyota. It's possible that his car is still covered by the 3 year warranty if he purchased it new in late 2007 although it's pretty unlikely uness the dealer had some old stock on the lot. You are going to have to contact Toyota direct to see if it's covered under the power train warranty unless you can find out what is covered in the manual. I would start by reading the original warranty and see what it says!
I have no idea why people here are implying the dealer is doing the work for FREE! The OP is asking if it's covered under warranty. If it is a warranted repair then the dealer will get reimbursed by Toyota. It's possible that his car is still covered by the 3 year warranty if he purchased it new in late 2007 although it's pretty unlikely uness the dealer had some old stock on the lot. You are going to have to contact Toyota direct to see if it's covered under the power train warranty unless you can find out what is covered in the manual. I would start by reading the original warranty and see what it says!
the factory warranty by just about ALL manufacturers, start from DAY 1 when the car was put into service.......so, whatever day he took delivery/bought the car, the clock started...........that was mentioned here in one of the above posts.........didn't you read that........??
The factory warranty started the day he purchased the car. I'm pretty sure I said he could have bought the car in late 2007 in which case it still could be under the 3 year warranty! Didn't you read that?
Quote:
Originally Posted by Glenn8963
the factory warranty by just about ALL manufacturers, start from DAY 1 when the car was put into service.......so, whatever day he took delivery/bought the car, the clock started...........that was mentioned here in one of the above posts.........didn't you read that........??
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07 Camry Warranty Dealership Service Charge???
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