toyota care program - Toyota Nation Forum : Toyota Car and Truck Forums

judget · 04-07-2011, 05:13 PM

any one else have this issue.. has my new camry v6 for 6 months and scheduled for the 1st service appointment... car has synthetic blend oil from the factory and when i inquire about the oil change the dealers only tell me that toyota with there cares program will pay for conventional oil only... i was told by someone at the dealership where i purchased the car that if you have blend only put in blend... the dealer that services the car which is closer to my house will not put it in... i now have to pay in essence for an oil change and toyota will pay for part because i ask for what is already in the car...

any one else run into this problem...

GT-R · 04-07-2011, 05:17 PM

My coworker is having problem with the toyota care program too, it's crap. He also said that they will only change your oil every 10,000 miles, not 5,000.

Bobmws · 04-07-2011, 06:36 PM

Quote:

Originally Posted by GT-R

My coworker is having problem with the toyota care program too, it's crap. He also said that they will only change your oil every 10,000 miles, not 5,000.

Read the manual. My '11 XLE with 0-20w synthetic is scheduled for 10k oil changes. They will do 2 services with synthetic under the Toyota care program. Picked it up New Years Eve and have 7700 miles as of today.
Took it in for the 5k service and they did all the checks, topped the oil which was 1/4 qt. low, rotated tires, checked for service bullitin updates (none) etc.
I couldn't be happier with the car and the program.

Judget, I would check with the selling dealer, that doesen't sound right

GT-R · 04-07-2011, 08:38 PM

Is your oil filter good for 10,000 miles?

XRSRoy · 04-07-2011, 08:38 PM

if that dealer is saying that theyre using conventional.. they are in the wrong.. at my dealership we use syn blend for cars that need it and full syn for the 0-20 cars... i would try another dealer ship imo

willt · 04-07-2011, 09:16 PM

thats why you have that 5k maintenance light on also they made it 10k cause its free

they dont care about your car

GT-R · 04-07-2011, 09:21 PM

Quote:

Originally Posted by willt

thats why you have that 5k maintenance light on also they made it 10k cause its free

they dont care about your car

They changed the maintenance light interval to 10,000 miles on the new car.

gs_aristo · 04-07-2011, 10:12 PM

Hope they don't put conventional. Wouldnt trust it to run 10K miles on it. There is no 0W20 in conventional weight either. However it is true Toyota will only inspect at 5K and change the oil at 10K. The program itself is a joke but hey its free but whatever..

judget · 04-08-2011, 03:17 PM

Quote:

Originally Posted by gs_aristo

Hope they don't put conventional. Wouldnt trust it to run 10K miles on it. There is no 0W20 in conventional weight either. However it is true Toyota will only inspect at 5K and change the oil at 10K. The program itself is a joke but hey its free but whatever..

i have been told last night that i have conventional or blend oil in my car.. they are going to change it tomorrow... i will be getting synthetic blend, turning in the coupon and paying a reduced amount for the oil change... you are right it is free and i should not complain but they should just pay for the synthetic blend in full.... then at 10,000 miles they will change again and i would assume pay for the blend in full or if not then i will have to pay the reduced price again... it just does not make sense...

gs_aristo · 04-08-2011, 04:01 PM

judget Im really sorry man. I totally missed the part that you had a V6. I have the I-4 so I can't comment on what your engine needs or if the dealer treats I-4 and V6 differently. I do have the toyota copy realease saying eventually all yota cars will goto 0W20.

corolapete · 04-08-2011, 04:32 PM

I thought 2010 corolla requires 0-20 synthetic too?

willt · 04-08-2011, 05:21 PM

5-10k lol i love my car so ill change it at 5k doesnt hurt at all

PRNDL · 04-08-2011, 06:51 PM

I brought my 2011 XLE V6 in for it's 5K service per the Warranty & Maintenance Guide. My dealer performed the service which includes oil change & filter, rotate tires, inspect brakes and all fluids at no charge to me. Why they even ran my car through their car wash again at no charge. I love the free service and at this point have no complaints.

By the way per the owners manual it recommends for the V6 5W-30 oil and no where does it specify synthetic oil. It only recommends that the oil should have the ILSAC certification mark on the container.

***arabianobsession*** · 04-08-2011, 07:08 PM

2010 Corolla: 5k oil changes
2011 Corolla: 10k oil changes

Many dealers interchange conventional/syn. blend terms.
V6 Camry: 5k oil changes, conventional
4 cyl Camry: 10k oil changes, synthetic
Hybrid Camry: 5k oil changes, conventional

Toyota will pay for oil changes every 5k on the cars that get conventional. Toyota will pay for oil changes every 10k on cars that get synthetic.

Questions?

GT-R · 04-08-2011, 08:04 PM

How about 09 camry 4-cyl with synthetic? 10k or 5k?