2007 TC Owners Please UNITE
Fellow TC Owners:
I called Toyota Customer Service at 1-800-331-4331. regarding the Nav v5.1 issue. The person I spoke to was smug, and had limited interest in our issues. I explained that the 5.1 DVD is grossly out of date and is missing roads that have been in existance for over 4 years. I believe the DVD was not ready in time to meet the launch, so they put the very outdated one in early 2007's
He said that it is not an issue and Toyota feels that the version 5 DVD is sufficient. I asked "then why have the upgraded the more recent TCH's with 6.1?" He just kept repeating that that's they way it is, and he wouldn't forward my call to a mgr or anyone else. He also said "NO ONE AT TOYOTA HAS THE AUTHORITY TO ISSUE A NEW DVD". I find all of this hard to believe and after putting me on hold to "investigate" he was even more obnoxious. My guess... Toyota know its an issue and does not want to recall the DVD therefore they've told their CSR's to berate callers in hopes they will give up.
The last thing he said was "Until more people call Toyota will not consider this an issues"
CALL TO ACTION
EVERYONE PLEASE CALL Toyota Customer Service at 1-800-331-4331.
and complain, please pass this on to all other TC forums to get as much ground swell as we can!!
This is a rediculous situation, many of us paid full MSRP and some paid even MORE. The fact that Toyota won't stand next to their product is a shame. I told the CSR I may never buy another Toyota and he really didn't even seem to care.
Linear Mode
