USB flash drive playlist on 2017 Entune Premium Audio, help needed - Toyota Nation Forum : Toyota Car and Truck Forums

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post #1 of 3 Old 06-14-2017, 04:29 PM Thread Starter
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USB flash drive playlist on 2017 Entune Premium Audio, help needed

I've been trying to get playlists on a USB drive working on my 8 week old 2017 4Runner TRD Off Road Premium since I got it. The music plays fine and I can browse Artists, Genre, Albums, etc. just fine. But it will not recognize playlists on the many drives, and file types, I've tried. I have contacted Toyota Customer Care, and taken it to a dealer, and both are clueless on the format needed, except to quote the manual on "don't use m3u files", which some have had success with.

The problem is that Toyota has not provided any definition for playlist format on USB devices, except to say "m3u playlists are not compatible with the audio player." To me, that's like specifying under fuel requirements, "don't use compressed natural gas" and expecting us to figure out that diesel won't work either, but gasoline will.

I've seen many requests, and recommendations, here and elsewhere on the Internet, on how to resolve the issue. All the people that have had success have done so in older vehicles, and none have specified the level of Entune system they have had success with. I suspect the issue may have something to do with the software version on the 2017 Entune Premium Audio.

So, I'm asking anyone with a 2017 Toyota with "Entune Premium Audio", if:
a) they've had success with creating a playlist file (a file that specifies a subset of the music on the drive)
and if so,
b) what is the file type you got to work
c) post the first 5 lines and last 5 lines of the contents
d) Year, Model and Entune level of your vehicle

If I'm able to get this to work I'll post a detailed explanation so others don't have to go through this aggravation.

Thanks in advance,

Mike

2017 Classic Silver 4Runner TRD Off Road Premium
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post #2 of 3 Old 06-15-2017, 08:10 PM Thread Starter
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Just a bump hoping more will see this and maybe someone will have a solution.

Mike

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post #3 of 3 Old 06-20-2017, 06:39 PM Thread Starter
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So I heard back from Toyota today. It turns out, if all their case managers are like the one I spoke to, their case managers know little about their product. He didn't take the time to understand the issue. As he put it, “I'm not here to troubleshoot, just to make sure the dealer followed the proper steps to try to resolve your case.” If this guy doesn't know what the problem is, how can he know if the proper steps were taken? And when I politely asked to talk to his supervisor, the reply was, “Oh, sorry, I'm the end of the line here, I'm the Case Manager, and what I say goes.”


This customer is definitely not impressed with Toyota customer care.

Mike

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