Did the dealership lie?

[bigb56]

I have had a problem with my JBL radio ever since I have owned my HL. Last time it was in for service, I mentioned it and they ordered me a new radio. They called me 2 weeks ago to say the radio was in, and being pretty busy, I finally took it in today. Well 2 hours after I dropped it off they called me and said they installed the new radio, but the display didn't work, so they were putting the old one back in and I could come and pick it up, and they would order yet another one. So I go pick it up, and driving home I notice all my pre sets are still there, as well as my audio settings.

Now if they had this radio removed from the car, wouldn't all the memory be wiped out? I am suspecting someone messed up and they didn't want to admit it and piss me off, since I wasted a half day for nothing.

[AXMACD]

Originally Posted by bigb56

I have had a problem with my JBL radio ever since I have owned my HL. Last time it was in for service, I mentioned it and they ordered me a new radio. They called me 2 weeks ago to say the radio was in, and being pretty busy, I finally took it in today. Well 2 hours after I dropped it off they called me and said they installed the new radio, but the display didn't work, so they were putting the old one back in and I could come and pick it up, and they would order yet another one. So I go pick it up, and driving home I notice all my pre sets are still there, as well as my audio settings.

Now if they had this radio removed from the car, wouldn't all the memory be wiped out? I am suspecting someone messed up and they didn't want to admit it and piss me off, since I wasted a half day for nothing.

I'm assuming yes. If you disconnect the battery it clears your pre-sets, the dealer would have to disconnect the old radio, and connect the new one. I would think that disconnecting the power to the radio would have the same effect as disconnecting the power to the whole car. NOW, you could have a very caring dealer who wrote down all of your pre-sets, and then programmed them back for you. I doubt it.

[organ]

I have removed my radio and the presets have remained after reinstallation. It may vary depending on your particular model and perhaps on how long it went without power. My experience is with the JBL system.

[YotaRunner4]

It wouldn't surprise me that all memory is retained in the JBL system; however, I haven't checked this personally. In addition to the unit storing your presets, it also needs to store all of the bluetooth pairings, passcodes, numbers, etc. I would think that this would be saved in non-voltile memory so that if a battery did need to be replaced or disconnected, you wouldn't need to re-configure everything.