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Q: Who manufactures these units?
A: All products, unless mentioned otherwise, are manufactured by OTTONAVI.
Q: Are these navigation radio’s OEM?
A: These units are not OEM. They are OE fit and look. Although, they may not be OEM our units hold a competitive advantage over OEM head units.
Q: Is installation difficult? Do you guys do installation? Does it come with installation instructions?
A: We do not do installation. However, installation is not difficult. In most cases, it is as simple as removing your current radio and simply connecting ours to your radio harness. Like many leading competitors Sony or Pioneer, actual installation instructions are not included. The instruction manual you receive is for basic unit settings. If you are not sure, we recommend professional installation.
Q: Are these units plug and play? What if I have special features in my car?
A: OK. All of our units are intended to be a direct plug and play. That means, simply removing your current factory radio and connecting our unit to your factory radio harness. These units are intended to upgrade the BASE MODEL radio of your car. If your car has premium sound this will not be plug and play.
Q: What do you mean premium sound?
A: Premium sound is either if you have JBL, BOSE, Fosgate, Fiber optic, etc. As mentioned above, our units are intended to upgrade base model radios only. If you have premium sound, our units will not be direct plug and play.
Q: Can I watch movies while the car is in motion?
A: If installation is done correct, movies can be viewed while car is in motion.
Q: How does blue-tooth work? Will factory blue-tooth work? Can I stream music via its blue-tooth?
A: Blue-tooth is built in and ready to go. Units come with either an internal or external microphone. Unfortunately, your factory blue-tooth will NOT work. However, our blue-tooth supports A2D allowing you to play music wirelessly from your phone to your radio.
Q: Will steering wheel controls work?
A: Steering wheel controls will work. You need to just configure the settings.
Q: How do I watch TV?
A: You will need a separate digital converter box.
Q: How much is the navigation map?
A: We provide FREE maps of North America for our customers. Maps of other countries such as EUROPE, can be provide based upon request. Small fees may apply for non-NORTH AMERICAN maps.
A: Everything you need to install the unit is included. You will receive all cables, wires, GPS antenna, and GPS maps. You also receive a one year warranty.
Q: Can I come pick up the item?
A: We do accept will call. Please call 30 minutes prior to your arrival to ensure we have the unit in stock. (909) 673-0098.
Q: Where do I ship damaged head unit to?
A: Please read our return policy, as each return MUST have a RMA #. Returns without an RMA # will be refused, and shipping costs will NOT be our responsibility. If you have been authorized to return your unit, please ship to 1710 East Cedar St Ontario CA. We are located in Southern, CA and are proud to be your USA sellers
Q: Additional questions? When is it best to contact you?
A: If your questions have not been answered, please call (909) 673—0097. We are open M-F 9:00-4:00 PM PST
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