$51 is absurd, considering it takes an extra 5 minutes to do and no parts, just grease they have laying around the shop anyway. I'd tell them to do it, and for no additional charge, because that's what a quality brake job involves.
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$51 is absolutely absurd. I work at autozone and we always recommend buying the $1.19 packets of grease for the caliper pins just to make sure you do the job right.
The point of it is to just make sure that the calipers contract and release freely, ensuring even break wear.
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$51 is absolutely absurd. I work at autozone and we always recommend buying the $1.19 packets of grease for the caliper pins just to make sure you do the job right.
The point of it is to just make sure that the calipers contract and release freely, ensuring even break wear.
I agree with you, but what is the normal charge when getting brakes done? Do most/all shops just skip it or do it as part of the job. Keep in mind Firestone keeps you waiting with you car apart for 2 hours before they hit you with the 51 dollar quote buster. Where does it stop, they could advertise $29.99 for pads and rotors, get your car apart and turn it into $350.00.
Btw, the also gave me an $56.00 belt for twenty bucks at AutoZone and this weekend I'll save myself the $95.00 instillation with interference fee!
I agree with you, but what is the normal charge when getting brakes done? Do most/all shops just skip it or do it as part of the job. Keep in mind Firestone keeps you waiting with you car apart for 2 hours before they hit you with the 51 dollar quote buster. Where does it stop, they could advertise $29.99 for pads and rotors, get your car apart and turn it into $350.00.
Btw, the also gave me an $56.00 belt for twenty bucks at AutoZone and this weekend I'll save myself the $95.00 instillation with interference fee!
The thing that amazes me the most is how Firestone and similar service centers have any repeat customers after blatant ripoffs like this.
Any shop that does a brake job correctly, lubes the caliper pins as part of the job. This should be done and included in the originally quoted price, and getting the job done correrctly should not involve an additional charge.
Life is too short to deal with shops like this. Run away and don't look back.
The thing that amazes me the most is how Firestone and similar service centers have any repeat customers after blatant ripoffs like this.
Any shop that does a brake job correctly, lubes the caliper pins as part of the job. This should be done and included in the originally quoted price, and getting the job done correrctly should not involve an additional charge.
Life is too short to deal with shops like this. Run away and don't look back.
Absolutely agree, and the OP should contact the service manager and complain. Be prepared to get "yess'ummed" to death, and then call their corporate customer service/complaint number. 10 minutes could get you some free services or at least let you vent some steam.
Then find a local independent mechanic in your area. Ask friends, co-workers etc.
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My Vehicles:
2001 Toyota Corolla LE - EBC Ultimax Rotors, HPS pads, Goodridge stainless lines, K&N drop in filter, Magnaflow cat and Exhaust, KYB GR-2, Tein H-Techs
1990 Nissan 300ZX Twin Turbo - More mods than Lindsay Lohan has freckles
Absolutely agree, and the OP should contact the service manager and complain. Be prepared to get "yess'ummed" to death, and then call their corporate customer service/complaint number. 10 minutes could get you some free services or at least let you vent some steam.
Then find a local independent mechanic in your area. Ask friends, co-workers etc.
The manager is the one who told me how much it was going to cost after I asked why charge me, I got a bid that I thought was all inclusive.
Anyway, I emailed Firestone with the story and this threads URL, so if they do nothing I'm going to make a rip blog out of this.
I just wish I knew what Toyota would do if one of their dealerships did this?
i work at an independent shop and unless they were REPLACING the front slides/boots then lubing them is part of the brake job ALWAYS and is included when we quote labor UNLESS we see uneven wear when checking them out before quoting. then we'll tack on an extra .5 hr labor to inspect both sides slides/take them apart further to make sure that they're good or see if they need to be replaced. we also always quote brake jobs with the open ended 'if all parts work as they should and there are no seized calipers or seized slides' so that should something come up we're able to tell the customer that they were informed about any complications. odds are theres some clause when you signed the release for them to work that states that, but a good service writer should state it plainly to the customer.
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