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I just found this. The president of Toyota is Akio Toyoda, his e-mail is Akio.toyoda@toyota.co.jp, not akio_toyoda@toyota.com, as I indicated in my previous post. I've lived in Japan for two years. I'm not sure if most people know, but the majority of Japanese people speak English as a second language. So, it couldn't hurt to send an email, if you're not getting results within the US.