So, as the title says, I experienced a complete nightmare today at the dealership getting my EO4 recall preformed.
So, I arrive at Lakeland Toyota and they take my car to the back and everything is hunky dory. About thirty minutes later, the advisor calls me up I thought "oh, well, that was fast". No. She claims "my airbag serial number was rubbed off". I think this sounds plausible and say fine, what's the problem? "Well, we have to call our factory rep in California while you leave the car here overnight". I have to get home, plus I live sixty miles away, plus I'm only twenty, so her trying to get me in a rental didn't work, and Toyota wasn't about to give me a free ride sixty miles home lol.
So she says "I'll have to disconnect your airbag until you leave it here overnight and we know it's safe". I'm like, "you imbecile, my parents BOUGHT IT FROM THIS DEALERSHIP NEW and the airbag has NEVER been touched in ten years". She says "well sir, it's been in an accident". At this point I'm ready to explode with anger because me or my mom or dad, or brother has put every single mile on this car up to 265, 970 miles and the airbags have never been deployed or touched. So she says "can you prove it hasn't been in an accident?" And so we pull up the carfax and I make her look like an idiot in front of her whole team.
Her next step is the absolutely most craziest, idiotic suggestion I've ever heard. Almost as dumb as me thinking a 2ZR camshaft will fit in a 1ZZ. After a while, she agrees to send me home with the airbag unplugged. She calls me back up later and says "you have an aftermarket airbag in your car". At this point, I wanted to just yell at her, but i refrained. First of all, I said there's no such thing as an "aftermarket airbag". Second of all "the airbag has never been touched". I even ASKED THE TECH WHO PREFORMED THE SERVICE RIGHT TO HIS FACE WHILE HECWAS STANDING BEHIND HER AND HE SHOOK HIS HEAD AND SAID NO!!!!!!!!!! I was like "You can't even buy them!!!!!! It's illegal!!!!!!!
So she called the rep and didn't hear anything back before I left but on my way home (still the airbag is disconnected) she calls and says they approved it. She said it'd take up to 90 days though, which is crazy.
Does anyone got any advice? I tried called Toyota but they just offered me words.
It seems as though service advisors are idiots. My car had that same airbag since it came off the lot, new. The customer service rep at the dealer is supposed to be calling.
What do you guys think?
I
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So, I arrive at Lakeland Toyota and they take my car to the back and everything is hunky dory. About thirty minutes later, the advisor calls me up I thought "oh, well, that was fast". No. She claims "my airbag serial number was rubbed off". I think this sounds plausible and say fine, what's the problem? "Well, we have to call our factory rep in California while you leave the car here overnight". I have to get home, plus I live sixty miles away, plus I'm only twenty, so her trying to get me in a rental didn't work, and Toyota wasn't about to give me a free ride sixty miles home lol.
So she says "I'll have to disconnect your airbag until you leave it here overnight and we know it's safe". I'm like, "you imbecile, my parents BOUGHT IT FROM THIS DEALERSHIP NEW and the airbag has NEVER been touched in ten years". She says "well sir, it's been in an accident". At this point I'm ready to explode with anger because me or my mom or dad, or brother has put every single mile on this car up to 265, 970 miles and the airbags have never been deployed or touched. So she says "can you prove it hasn't been in an accident?" And so we pull up the carfax and I make her look like an idiot in front of her whole team.
Her next step is the absolutely most craziest, idiotic suggestion I've ever heard. Almost as dumb as me thinking a 2ZR camshaft will fit in a 1ZZ. After a while, she agrees to send me home with the airbag unplugged. She calls me back up later and says "you have an aftermarket airbag in your car". At this point, I wanted to just yell at her, but i refrained. First of all, I said there's no such thing as an "aftermarket airbag". Second of all "the airbag has never been touched". I even ASKED THE TECH WHO PREFORMED THE SERVICE RIGHT TO HIS FACE WHILE HECWAS STANDING BEHIND HER AND HE SHOOK HIS HEAD AND SAID NO!!!!!!!!!! I was like "You can't even buy them!!!!!! It's illegal!!!!!!!
So she called the rep and didn't hear anything back before I left but on my way home (still the airbag is disconnected) she calls and says they approved it. She said it'd take up to 90 days though, which is crazy.
Does anyone got any advice? I tried called Toyota but they just offered me words.
It seems as though service advisors are idiots. My car had that same airbag since it came off the lot, new. The customer service rep at the dealer is supposed to be calling.
What do you guys think?
I
Sent from AutoGuide.com Free App