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Thanks for the input. We'll be ready for them next time. Better yet,
I think I'll find a new service garage. It's amazing how when you tell
people you've been taken for a ride you find out about other people's
trial and error at finding a better garage.

ron wrote:[color=blue]
> They work on commission. Most techs also get the "book" time for
> their labor so they also in effect get paid more hours than they put
> in if they're pretty good (or fast anyhow)
>
> Just look at the book time to change a cabin filter. Dealer wanted
> 59.95 and I did it in 10 minutes for 25 with their parts. And I've
> had 2 strokes and am 68!
>
> You really need to be strong at the "dealer recommended" 30-60-90
> thousand mile services - compare what they push vs what manual calls
> for.
>
> Ron[/color]