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Originally Posted by silver04rollas
Your Lexus dealership is not taking full responsibility for all the inconvenience caused. File a complaint against them to Lexus.
I would give you example of true customer service:
Recently, someone in Saskatchewan, Canada bought a BMW 335ci twin turbo. For some strange reason, the engine ceased at only 450 KM. Now, look at what BMW Canada offered him for compensation.
1 - Have his car fixed and in brand new condition and brand new engine within 60 days. If it is not fixed by then, they would pay him $50 for every day over the 60 days.
2 - $3000 cash for compensation.
3 - Loaner car until he gets back his 335 TT.
4 - Extended warranty up to 10 years free of charge.
Now, that is what I customer service and making up to the customer.
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You should read the big black book at your Lexus dealer called "The Lexus Story." BMW customer service (for the most part, nobody really does) doesn't hold a candle to Lexus. Unfortunately, some dealers are jerks regardless of car manufacturer. But Lexus Corporate will ALWAYS treat you right.
