I am new here and would like to see if I can get some support in getting my claims met by my dealership here in Brossard, Canada.
I have just bought a 2009 Corolla at full MSRP and it has been delivered to me with some problems :
The radio shuts down at random after changing tracks in the middle of the song, the idle will hold at 2000rpm when I put it in neutral at highway speeds from time to time and sometimes idle will be high or bounce between 700-1500.
I have also noticed the engine rattle experianced by other users of this forum but didnt think much of it until now after reading of others concerns about it.
I have found some wrappings to be still on the car such as one on the steering wheel locking mechanism that should have been removed during the inspection.
I am now asking for the dealership to refund me of the PDI I paid as I have lost all trust in Toyotas reputation and believe that it is unfair that I am being served with a lemon. Frankly, they do not deserve the dollards I have spent on this car as apparently they have no held their end of the bargain.
So far I have been met with resistance from the dealership but only support form their corporate headquarters.
I have also been talking with friends and they have agreed that this dealership I bought it from does not have on par service and they would help me make a petition for them to refund me. It's a terrible thing to sell a bad car to a student that works two jobs and does not have time to deal with car problems when he thaught he was going to get a better than average problem free Corolla.
Thanks for any support and positive or negative comments,
Chris.
Last edited by XxPuNTeRXx; 10-20-2008 at 10:00 PM.
The radio problem can and will be addressed through their service department since it appears to be a factory defect or a malfunction. As it is covered under warrenty they are obligated to fix it.
Your engine rev problem isn't a problem. The idle range is normal and the bounce can be explained by the EPS drawing some power from the engine. Your AC might also be on because of your fan settings (ie. window defrost mode, or your AC is just turned on)
The engine rattle seems to be an issue that's been recently discovered by owners as demonstrated by the members of this board. Again, it is a warranty issue, if its an issue at all, and the dealership is obligated to fix it.
As for demanding a refund for your PDI fee just because you discovered some plastic wrapping still present in the car, I find that quite absurd. First of all, the PDI does not remove the plastic wrapping from the vehicle, that is the dealership's detail department's job. Secondly it's a piece of plastic on a handle underneath the steering wheel. It doesn't affect the function of the handle in any way and it could very well be an oversight of some underpaid detail staff. Just relax and stop overreacting.
You can hardly claim that your car is a lemon over some issues such as these. The engine issue does not exhibit any loss in power or performance of the vehicle. Your car still functions and drives as it is supposed to, more or less.
I can see that you need a new radio, an engine inspection for that rattle and maybe a free tank of gas for not properly cleaning your car.
Sorry Chris, this wasn't meant to seem personal or anything but Ive had to deal with a number of overreating customers in the past week because of very little things (such as the leftover plastic) for not just Corollas but other vehicles as well. Just kind of culminated into this post.
I do hope that your dealership will solve your problems for you.
The radio problem can and will be addressed through their service department since it appears to be a factory defect or a malfunction. As it is covered under warrenty they are obligated to fix it.
Your engine rev problem isn't a problem. The idle range is normal and the bounce can be explained by the EPS drawing some power from the engine. Your AC might also be on because of your fan settings (ie. window defrost mode, or your AC is just turned on)
The engine rattle seems to be an issue that's been recently discovered by owners as demonstrated by the members of this board. Again, it is a warranty issue, if its an issue at all, and the dealership is obligated to fix it.
As for demanding a refund for your PDI fee just because you discovered some plastic wrapping still present in the car, I find that quite absurd. First of all, the PDI does not remove the plastic wrapping from the vehicle, that is the dealership's detail department's job. Secondly it's a piece of plastic on a handle underneath the steering wheel. It doesn't affect the function of the handle in any way and it could very well be an oversight of some underpaid detail staff. Just relax and stop overreacting.
You can hardly claim that your car is a lemon over some issues such as these. The engine issue does not exhibit any loss in power or performance of the vehicle. Your car still functions and drives as it is supposed to, more or less.
I can see that you need a new radio, an engine inspection for that rattle and maybe a free tank of gas for not properly cleaning your car.
Sorry Chris, this wasn't meant to seem personal or anything but Ive had to deal with a number of overreating customers in the past week because of very little things (such as the leftover plastic) for not just Corollas but other vehicles as well. Just kind of culminated into this post.
I do hope that your dealership will solve your problems for you.
Please note that I do not have an AC. I would have never seen a powersteering draw so much. It has got to be a defect or a design flaw or even worse just a bad product.
I do not feel as if I was overreacting.
The way I see it is that the vehicle was poorly handled and I don't want to pay for nothing. I'll repeat that I believe they do not deserve the money paid for the vehicles PDI.
Most people arround me agree with my concerns and actually feel sorry for my case.
Cool I have a warranty, but I could have got a much better deal at mitsubishi 100k or 10 years in those regards. And I would have got a better performing vehicle.
In anycase, out of spite, I can obtain atleast 7 times the ammount of cash that is own to me by the dealerships in "reperations".
Irrational and immoral behavior can only be met by the same.
As for demanding a refund for your PDI fee just because you discovered some plastic wrapping still present in the car, I find that quite absurd. First of all, the PDI does not remove the plastic wrapping from the vehicle, that is the dealership's detail department's job. Secondly it's a piece of plastic on a handle underneath the steering wheel. It doesn't affect the function of the handle in any way and it could very well be an oversight of some underpaid detail staff. Just relax and stop overreacting.
Keep in mind that PDI = Pre-Delivery Inspection... i.e. the stuff that the dealer does before delivering the vehicle (like installing mudguards, putting plugs, removing the wrappings, washing the car etc etc).
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Please note that I do not have an AC. I would have never seen a powersteering draw so much. It has got to be a defect or a design flaw or even worse just a bad product.
I do not feel as if I was overreacting.
The way I see it is that the vehicle was poorly handled and I don't want to pay for nothing. I'll repeat that I believe they do not deserve the money paid for the vehicles PDI.
Most people arround me agree with my concerns and actually feel sorry for my case.
Cool I have a warranty, but I could have got a much better deal at mitsubishi 100k or 10 years in those regards. And I would have got a better performing vehicle.
In anycase, out of spite, I can obtain atleast 7 times the ammount of cash that is own to me by the dealerships in "reperations".
Irrational and immoral behavior can only be met by the same.
Chris,
You've left lots of info out on your issue - which Corolla model, engine, transmission do you have. Some of the things you mentioned about RPM don't seem unusual or out of the ordinary. But I presume you've gone on a road test and demonstrated the issue to the technician...right? Because if they can't duplicate it, they have no idea what you're talking about. Insist on the road-test.
Now let's dealing with some facts about Mitus. You "might" have received a better vehicle with a mitsu. And you might have paid less. But I can guarantee you would not receive reasonable service and warranty coverage. How do you think Hyundai and Mitsu manage to offer stupidly long warranties than everyone else? By being especially picky about what they do cover under warranty. They're almost a tight arsed with warranty than Chrysler...and they're
As for your other comments - I have no idea what you mean
Bare in mind that if you bring a "fix it or else" attitude to the dealer, they will send you home without resolving your problem. If you've called Toyota Canada, then they've already told you to deal with the Service Manager first. What did he/she say? If you still can't get the issue resolved, chose another dealer. I (for one) know that not all Dealers are the same....some really suck and others are a pleasure to deal with. Just like everyone else in life.
Good luck, be positive, and don't stress the little things. Focus on the most important issues first.
You've left lots of info out on your issue - which Corolla model, engine, transmission do you have. Some of the things you mentioned about RPM don't seem unusual or out of the ordinary. But I presume you've gone on a road test and demonstrated the issue to the technician...right? Because if they can't duplicate it, they have no idea what you're talking about. Insist on the road-test.
Now let's dealing with some facts about Mitus. You "might" have received a better vehicle with a mitsu. And you might have paid less. But I can guarantee you would not receive reasonable service and warranty coverage. How do you think Hyundai and Mitsu manage to offer stupidly long warranties than everyone else? By being especially picky about what they do cover under warranty. They're almost a tight arsed with warranty than Chrysler...and they're
As for your other comments - I have no idea what you mean
Bare in mind that if you bring a "fix it or else" attitude to the dealer, they will send you home without resolving your problem. If you've called Toyota Canada, then they've already told you to deal with the Service Manager first. What did he/she say? If you still can't get the issue resolved, chose another dealer. I (for one) know that not all Dealers are the same....some really suck and others are a pleasure to deal with. Just like everyone else in life.
Good luck, be positive, and don't stress the little things. Focus on the most important issues first.
The car is a Manual 2009 Corolla CE, base group with only rubber protection for the rear bumper as I have to constantly load stuff in the trunk and the door protections. I got a few extras that they sold me like the 8yr rust proofing, paint sealent and seat protection & 400$ winter tires I could all have got at half price shopping for these products from other detailers and new replacement insurance with the dealership for 1400$ 7yr.
My logic here is that I paid full price for a car with issues. In my book the situation is not acceptable, I should not have to put up with this bs, and I should be entitled to reimbursement due to what I would consider being Toyotas complete failure in making me a happy customer. Pretty much end of story. There is no rationalising to be done on my part past these few sentences this and I firmly believe that I am entitled to what I claim. They are jewing me and I will not do them any favors as I have.
As for the repairs I will be canceling my appointment with my local dealership and scheduling one with another that is nearby or near my workplace. I think this is the better option as I dont feel safe with them handling my car.
I have spoken with the sales director, he advised me that there was no way he would accept my claim and that I would have to refer to his VP. I have left and email for his vp but have not received a response as of yet. There were also a couple of other things that I have reported to Toyota Canada; what appears to be a water stain on the dash but cant rub it out, the driver side wiper leaves a water trail, break-in period was told to be negligable by sales rep and should be ok after 1000kms and the mechanic advised that it should have been 2000kms or 3 months. To keep the car in light acceleration and not to keep it above 100kph over an extended period of time. To keep it within 2000-3000rpms. There is a few other things that are messed up too; I had went to check one out arrounf january and had made an offer on the car then, but backed up inorder for me to save a bigger cash down. During the first meeting I had with this dealership I had asked that my purchase be conditional to my not being able to get a better deal else where. The sales rep kinda flipped and was quite agressive. Told me MSRP is my best price I cant negociate that for ya blah blah blah. SO after this I didnt hesitate to back out in jan. I went back this September met with another sales rep, concluded the deal. The next time I went to bring some papers I discover that the sales rep I had seen in Jan had taken over my case and that the sales rep of Jan was no longer working there. Any clues as to what might have happened?
I will most definately attempt to show them the problem when having it serviced elsewhere, the idle has been going sub 700s lately and back up without any appliances or moving the steering. I'll try to keep this thread updated with my problems or my gains or losses.
Last edited by XxPuNTeRXx; 10-21-2008 at 11:54 PM.
so the main problem is the PDI stuff? if that's the case you are over reacting a bit but i understand how you feel. you paid the amount and you expect the best. but sometimes things like plastic wrappers shouldn't be enough to make someone want a refund.
and defects in manufacturing always appears. you're just one of the unlucky few to get a defect. toyota warranty covers these defects so i don't see why it is such a big problem to go get it fixed at their service center. you're going to encounter problems sometime down the line and i think it's best that these manufacturing defects appears earlier than later.
and let me just say, you got ripped off for getting the extras like rust proofing, paint sealant and seat protection...you can do all of that yourself for a fraction of the price.
Cool I have a warranty, but I could have got a much better deal at mitsubishi 100k or 10 years in those regards. And I would have got a better performing vehicle.
In anycase, out of spite, I can obtain atleast 7 times the ammount of cash that is own to me by the dealerships in "reperations".
Irrational and immoral behavior can only be met by the same.
Why didn't you buy a Mitsubishi? I'm sure they'd love to hear you whine. Go troll somewhere else. If you're here for a solution then fine. But if you're just hear to talk about how great Mitsubishi is why were you too stubborn to buy the better performing/cheaper/longer warranty car?
And sorry but all of your arguments just went down the drain with your Jewing comment. I don't have any sympathy for bigots.
and let me just say, you got ripped off for getting the extras like rust proofing, paint sealant and seat protection...you can do all of that yourself for a fraction of the price.
yep. personally, understanding what cars go through in the production process, rustproofing is an absolutely unnecessary procedure. i live in michigan. i am near lake michigan where we get lots of lake effect snow in addition to system snow. we use lots of salt. my 11 yr old civic didn't show rust until year 9, my 12 yr old camry didnt show rust until yr 10. no rustproofing. just clean your car regularly.
the fact that you got taken for unnecessary extras and the fact that you freely use the phrase "they are jewing me" (which is very offensive) tells me you are either young and inexperienced in life as well as car buying or just an ignorant racist.
the problems you are having are not major, and i can assure you that these issues could happen to the buyer of any car on the market. it happens, especially with economy cars, including civics, mazda, mitsu's, sentras, etc....you have turned them into something major. you had warning signs early in your dealings with this dealership, yet you still purchased from them. it sounds like you had other choices in dealers.
and let me just say, you got ripped off for getting the extras like rust proofing, paint sealant and seat protection...you can do all of that yourself for a fraction of the price.
Why didn't you buy a Mitsubishi? I'm sure they'd love to hear you whine. Go troll somewhere else. If you're here for a solution then fine. But if you're just hear to talk about how great Mitsubishi is why were you too stubborn to buy the better performing/cheaper/longer warranty car?
And sorry but all of your arguments just went down the drain with your Jewing comment. I don't have any sympathy for bigots.
I understand your frustration in regards to the comment. I meant no disrespect and I do ask that you understand that it was a mistake of mine to post a comment as such on a public forum.
Also I think the use of bigot is a bit strong there. I'd be carefull when using it as it may lose it's meaning.
My position here is that I would have expected the situation more from a Mitsubishi and cared less. I was mislead. You obviously can't understand my claim and how unethical I feel Toyota is in my area in regards to their business practice.
Thanks for the reply and am verry sorry to have upset you,
Chris
Last edited by XxPuNTeRXx; 10-23-2008 at 01:14 PM.
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2009 Corolla CE concerns.
but only support form their corporate headquarters. 
2009 Toyota Corolla
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