My car is soon due for maintenance, and I wanted to fix a few things while I am there. First the dash rattle which I been mentioning to them every time they never even took their time. And my bad A/C smell. My local Toyota dealer, has some real A holes, last time they claimed to take the my car on the road to test my dash rattle, when I picked up my car, the odometer read exact same millage as it was when I dropped it off. So how do you deal with them to get the job done?
Will the TSB's help? I have the TSB's for both the dash and the a/c. Should I even mention the tsb's to them? I was thinking of just asking to fix the problem and if not done so, show the tsb's to the supervisor. IDK
And also incase they have to keep the car for repairs, will they issue a loaner vehicle? Last time I checked with them, they said I have to be 21 years of age, which I think is completly B.S
It is true you need to be 21 to recieve a loaner if it is toyota sponsered. The dealer should want to take care of the work. Anytime you have a noise complaint ask to test drive with an advisor, tech, or service manager and point out the specific complaints. They dont drive your car everyday so they dont always see what your talking about. Make sure your advisor gets a good description of the noises. Ie: The dash rattles on top where it meets the passanger side pillar when driving at highway speeds on smooth and bumpy roads. Its hard for a technition to find out whats wrong with your car when he gets an RO that says check dash rattles. Making sure you explain these things makes their job easier, and gets your car fixed. And of course if they arent making descriptions like that then they are not doing their job correctly.
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Being 21 is BS but it's the way of the world. The premiums for anyone under 21 are astronomical. I have paid insurance premiums for three teenagers.
Based on what you said, I would not mess with that dealership anymore. Try a different one.
The TSB's are definately a good thing. I have taken several in to a Dealership on cars and they didn't even know about them.
Be nice. The people behind the desk are no different than the people in front of the desk.
Even if you want to call it kissing ass, it gets the end result you are looking for.
There is also the chain of command. Work up it.
One more thing.
If you have honestly tried to be courteous and have tried to the best of your ability to get things resolved and you can't.
Call Toyota.
Toyota Corporate takes customer service very seriously. You will be bombarded with phone calls and emails.
Will the TSB's help? I have the TSB's for both the dash and the a/c. Should I even mention the tsb's to them? I was thinking of just asking to fix the problem and if not done so, show the tsb's to the supervisor. IDK
As Slim said, always be nice. In a lot of dealerships, the writers have to put up with some pretty bad treatment!
I brought the excessive oil TSB with me just in case. Sure enough, the dealer knew nothing about it! I politely showed them the TSB which they then located in their computer and reflashed my ECU. (It was very early in that TSB campaign)
My suggestion is to bring the TSB's with you in case you need them (as you said) and if you have to show them, just be discreet about it..."Like....I found these...will they help you with my issues?"
Being 21 is BS but it's the way of the world. The premiums for anyone under 21 are astronomical. I have paid insurance premiums for three teenagers.
Based on what you said, I would not mess with that dealership anymore. Try a different one.
The TSB's are definately a good thing. I have taken several in to a Dealership on cars and they didn't even know about them.
Be nice. The people behind the desk are no different than the people in front of the desk.
Even if you want to call it kissing ass, it gets the end result you are looking for.
There is also the chain of command. Work up it.
One more thing.
If you have honestly tried to be courteous and hsbr tried to the best of your ability to get things resolved and you can't.
Call Toyota.
Toyota Corporate takes customer service very seriously. You will be bombarded with phone calls and emails.
I went today, to make an appointment for Monday. I spoke with the tec representative, at first we were both on the same page. I spoke with him politely, explained my situation and the problem I been having. After I was done explaining my smelly A/C he told me it was gonna cost $109. I asked him for what, he simply told me to disinfect the ducts. I asked him on a 24,000 mile vehicle? He then said well if your having problem with the smell, you should have it disinfected. I then asked him what about installing a evaporator will that resolve the problem and be covered under warranty. He replied I am not sure what your talking about, we dont do instalations. At that point I mentioned the TSB, and all of the sudden he changed his attitude to "how can I help you "
I was being nice the whole time, I was not being a rude a$$. Asked him the best time for me to come in. I even said I will tag the papers along so we can both look at them, and talk. So I will see him on monday and hopefully it will go smoothly. He even gave me his business card in case I have anymore questions.
I went today, to make an appointment for Monday. I spoke with the tec representative, at first we were both on the same page. I spoke with him politely, explained my situation and the problem I been having. After I was done explaining my smelly A/C he told me it was gonna cost $109. I asked him for what, he simply told me to disinfect the ducts. I asked him on a 24,000 mile vehicle? He then said well if your having problem with the smell, you should have it disinfected. I then asked him what about installing a evaporator will that resolve the problem and be covered under warranty. He replied I am not sure what your talking about, we dont do instalations. At that point I mentioned the TSB, and all of the sudden he changed his attitude to "how can I help you "
I was being nice the whole time, I was not being a rude a$$. Asked him the best time for me to come in. I even said I will tag the papers along so we can both look at them, and talk. So I will see him on monday and hopefully it will go smoothly. He even gave me his business card in case I have anymore questions.
Interesting results when you have an "official" TSB to refer to! Most auto owners have no idea what a TSB even is (and lots of them get raped!) if your problems have been acknowledged by Toyota (via TSB), you should fare well!
Good luck to you
On the other hand, I would find a different Dealership. Employees handle things the way they are expected to handle them. This kind of behavior doesn't happen in a vacuum. Management sets the tone for the way the employees act.
On the other hand, I would find a different Dealership. Employees handle things the way they are expected to handle them. This kind of behavior doesn't happen in a vacuum. Management sets the tone for the way the employees act.
Just my two cents.
Interesting... I have a pretty good dealer and am above 60. When the Oil TSB issue occurred, they wanted to run oil consumption tests on my new 2009 corolla (for a few hours.... first)
I went to the Service Mgr., TSB in hand and he immediately ordered the reflash after reading it and locating it on the computer. The employees were very courteous, but it still took the service manager to cut through the mustard! In this dealership...the service Mgr is the Boss and there is no disputing it.....
Agreed. I have had similar issues with at my closest dealer where they were unable to diagnose rattles, claimed to have taken road tests, yet to discover there's no test milage on the car.
There are really only two options: Escalate to the Service Manager -or- Select another dealer. Unfortunately Dealerships are not all the same and I've found that by going a little outside my service area I found an amazing dealership where the service manager pulled out the stops to solve my rattle problems (which were actually worsened by the original dealership). Regarding dash rattles that sound like something popping against the glass) - I highly recommend they check out the cowling...have them felt tape the crap outta that piece. It's fairly easy to remove so you can drive around and prove that it's the culprit.
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