What would you guys do if an installer damaged your car?

[TLeong13]

Hey guys so a few months back, I went to Stereo Maxx in Hayward, Ca to have my head unit installed. As they were installing it the smart technician decided to drill 3 holes to install the ipod adapter. I contacted BBB and they got the stereo shop to agree to replacing my glove box but when i went back to the shop they were trying to let me let them "fix it" but covering it with a piece of plastic, i declined and asked them to replace is and they said they will, I then handed them an invoice from toyota (28x.xx for the part) and they told me they will order it. I went back 3 weeks later and they told me they ordered it from another dealer and it was back ordered (i called bs) and told them i went to the local dealer where they have it at the warehouse and can have it in 2-3 days. Its been another week and they say they dont have it nor know when they will get on. What would you do if this was you?

[D-FENS]

If that had happened to me, I'd have asked the company to remedy the issue through their purchasing the replacement glovebox. If they refused, stalled or provided excuses, I'd contact an attorney. The BBB makes consumer and business mediate, which doesn't always yield the best results for the consumer.

While not always the way people want to go due to cost, simply having an attorney send a letter to a business can compel them to do the right thing. But it can be a risk if the business doesn't respond or comply....sometimes you have to be prepared to litigate. But you can always sue for damages plus attorney fees.

The world isn't a perfect place and sometimes when we place the things we treasure into the hands of others for services, we need to know we have a means to remedy potential damages inflicted by other parties.

I hope all turns out well and to your satisfaction.

Originally Posted by TLeong13

Hey guys so a few months back, I went to Stereo Maxx in Hayward, Ca to have my head unit installed. As they were installing it the smart technician decided to drill 3 holes to install the ipod adapter. I contacted BBB and they got the stereo shop to agree to replacing my glove box but when i went back to the shop they were trying to let me let them "fix it" but covering it with a piece of plastic, i declined and asked them to replace is and they said they will, I then handed them an invoice from toyota (28x.xx for the part) and they told me they will order it. I went back 3 weeks later and they told me they ordered it from another dealer and it was back ordered (i called bs) and told them i went to the local dealer where they have it at the warehouse and can have it in 2-3 days. Its been another week and they say they dont have it nor know when they will get on. What would you do if this was you?

[SuperchargedMR2]

If they could repair it & use a grommet to cover the hole up than that should be okay. The guy was trying to make the hole long enough for the iPod end to make it through. All he had to do was make one small hole for the other end of the cable & rune it up to the HU. It would have looked like this if done correctly.

[JesseBand]

i work at best buy, and our installers HAVE to put an insurance claim on that if it is found..go straight to the installers man.

[FlawedLegacy]

I'd let them fix it with new parts or court if they refuse

[ChancreScolex]

Tell them to cancel their order (if they even placed it) which shouldn't be a problem since it's backordered. Then give them the number of the dealership that has it in stock. If they refuse, lawyer up. Or just go to small claims court.

[TLeong13]

Thanks guys, i threated to take them to small claims court and they agreed to work it out with me..i left with some speakers and we called it even. My friend and I are gonna be fixing the box ourselves (should b able to tell once its done). I was more of a concept thing rather than getting them to pay