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2nd Generation (2009+) Specific discussion of the second generation Matrix

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Old 04-22-2010, 04:18 PM   #1 (permalink)
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Matrix Windshield Distortion?

My wifes 2010 matrix needed a window replacement. Statefarm sent us to a Toyota dealer for repair,,, they installed a non OEM replacement.
The lower approx. 1.5" of glass has a distortion, making everything you see wavey... lines whatever. We do not remember this when the car was new and short of going back to the dealer and looking at another matrix... My question? Is this normal? Now that I pointed it out, my wife wants it fixed, and the dealer says it's normal??
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Old 04-22-2010, 04:57 PM   #2 (permalink)
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Ask for an OEM window to be installed. Many insurance companies will use CAPA certified or aftermarket parts by default, but many will install OEM when asked and after the other part was installed.

Ran into a similar situation with Geico using aftermarket - fitment was not 100%, on my wifes Matrix after she got hit by a larger vehicle. Kept bring the car back and had them redo it, until they agreed to use OEM. Fitment was spot-on - go figure. What killed me was the difference in price - about $100 difference for a fender. Out of a car for almost two months until the car was repaired to my satifaction.

Same with my old Camry with Nationwide insurance. But with them - even the body shop guy said it would cost more to "make" the aftermarket fit (labor) versus getting an OEM part. They went to bat for me and insurance OK'd the part.
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Old 04-22-2010, 07:13 PM   #3 (permalink)
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Thanks for the info, but could someone look at thier windshield to let me know if the distortion is normal??
I already talked to Statefarm and they are willing to look at it, but want me to drive to a claim center 30 miles away... I would rather find out if it is indeed a problem or if its normal
Thanks!
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Old 04-23-2010, 12:46 AM   #4 (permalink)
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I just looked, and there aren't any noticeable distortions on the lower portions of the glass. On any portion of the glass for that matter.
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Old 04-23-2010, 04:30 PM   #5 (permalink)
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I went to the dealer today and looked @ a new matrix it has no problem of distorted glass. The problem is For sure an issue with the aftermarket glass.
I will force Statefarm to fix this .... cheap sob's trying to save a buck and unknowingly create a potential saftey issue....
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