Electrical issues can be very tricky at times, if at all possible, it would be (cheapest) to check the fuse inside the unit. most times there is a seperate fuse in there just to protect it. i also wonder if there is anything else that isnt working? did he check all the fuses? there are a bunch all around the car to check just in case. also is it a unit with a removable faceplate? if so, maybe check the terminals for proper connectivity.
hopefully it is just a fuse, hopefully it did its job to protect the circuit and blew at its weakest link.
best of luck figuring it out.
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