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Even if the thermostat is stuck open (which is how they are designed to fail) the car would still heat up, just not as fast. Judging by your location "USA" I don't know your climate, but even if you were in Chicago like me 20 minutes of idling with a full open thermostat would still heat up the car.
The temperature sensor for the coolant is mounted on the engine. If you do live in a cold climate, the circulating coolant is enough inside of the engine to keep it at an optimal temperature, even if your thermostat failed closed.
If you're low on coolant, the heat is the first thing to go. you could also have a air bubble trapped in your cooling system. You can get rid of an air bubble by leaving the cap on the radiator to the first "click" and run the car from anywhere 5 minutes to 5 hours, depending on the situation.
Water pump could be suspect, too.
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