2005 voice commands don't work - Toyota Nation Forum : Toyota Car and Truck Forums

benalexe · 03-10-2008, 09:19 PM

My 2005 avalon has the voice command button which does not at all work. It can't recognize a thing I tell it. I told the dealer. They checked it out and confirmed the thing does not recognize voice commands so they ordered me a new DVD. I thought the DVD was just maps?

Regardless it sould like I will probably be getting updated maps now.

fake_usa · 03-10-2008, 09:33 PM

I'm gonna need you to burn me a copy of that new disc.

jimhuey · 03-13-2008, 11:24 AM

From what I can find out, it is a problem with design. Contact Toyota Customer Experience Center Phone number: (800) 331-4331. Address: Toyota Motor Sales USA, Inc., 19001 South Western Ave, Dept WC11, Torrance CA 90501. I have done so and am waiting to hear back. It seems that Toyota will not do anything until there are enough complaints. I have a 2008, and have the same problem. I tried again yesterday, and two times out of 23, it recognized the command. A very poor recognition rate. The more people who voice their displeasure, the more likely we are to get a resolution.

benalexe · 03-14-2008, 06:26 AM

So what happened when you called them?

I think the real issuse is none of them work but most people don't care. In addition they did not buy the car for the voice it was an added toy.

I still think it should work though.

Any lawyers on the board? Maybe there is a way to do a class action?

jimhuey · 03-14-2008, 07:46 AM

I filed a formal complaint and got a reference number. That was two weeks ago. I did not get a reply, so yesterday, I mailed them a letter. The voice recognition is useless, and the "joystick" is not a joy! The vehicle I traded in had a touchscreen that is far superior. I agree that most people have turned the thing off as it is useless, but that is no way to get things improved. Toyota's solution may be "Ignore the problem and maybe it will go away".

jimhuey · 03-31-2008, 01:18 PM

Received a letter from Toyota Customer Experience Center today. According to the letter they have been trying to call me. The letter had an 800 number to call, so I did. Acording to the person at Toyota they had an incorrect phone number. I talked with the person at the Center and all I got was " your concern has been documented". The general attitude was that we have your money now and we have punched your card, so kiss off.