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Originally Posted by Z28Wilson
So I suppose it all depends on your point of view. But I'm sure that if Brand 'X' owner had a major failure at 61,000 miles on the factory 5/60 warranty, said owner isn't going to care about the politics of longer vs. shorter warranties....he/she isn't even going to care that he/she would have to take the car in if it was covered....they're only going to know that they got screwed and the brand across the street would've covered them in the same instance.
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I agree with you. If Toyota started treating the customers as have other manufacturers (not just the domestics), they would find themselves in a similar predicament, and rightly so. If they start selling me lemons on a regular basis you can rest assured I would look elsewhere.
To me, brand loyalty is the manufacturer being loyal to me, the consumer who pays out a lotta cash. They gotta put out the goods to get my money!
Of course, having a major failure at even 60K would be an unusual event for a Toyota. Certainly not unheard of (engine sludge), but unusual. Plus, they seem to be doing a better job of owning up to mistakes lately (engine sludge, again) so hopefully they can resist the warranty-extension gimmick.
C
