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[Nick]

that fucking sucks man, car was in there for a good while

i'd go over and explain to them their work, be patient, be cool, ask to talk to the owner of the shop and show him the work

be diplomatic, if all that fails then a letter to the better business bureau, cc'ed to the shop of course should get their attention

plus word of mouth gets around, tell everyone not to go there, they'll be rebuilding k car fenders till they go out of business