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Well my matrix is manual, so I don't have that problem, but it did have the exact problem with my 01 Dakota. I did the same, brought it to the dealer, cause it just didn't seem right for the truck to kick back 2 gears, race the engine almost into redline to get up a small hill.
Anyways, what I started doing in my truck when I noticed a hill or any incline, I would manualy turn the OD switch to the "OFF" position, and it wouldn't downshift.
I think the Auto Matrix has that little button on the shifter aswell right?
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