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Eureka
Finally got the door opened and found the problem.
With the door stuck shut, I removed the arm rest and the plastic behind it. I squeezed my hand through the opening up to the latch.
1. push the platic cover which covers the latch out of the way as much as you can.
2. feel your way around the top, find where either the inside handle rod connect or the outside handle connect.
This is what causes the problem... both inside and outside handles are connected to the same mechanism which rotates levers up and down on its axis. In my case the mechanism was rusted a bit and therefore wouldn't spring back in place. with the mechanism stuck midway this prevents the lock to engage therefore making the handles unoperational.
3. now you need to try and bring the mech down in order to engage the lock.
Hard to explain but hopefully it helps some of you.
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