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Oh yeah kim:
Always have the tech's come with you for a short drive before you give them you car. Tell them, if you sit in with me, maybe you can diagnose the problem that i hear...that you guys beg to differ...Usually that gives you one-to-one time with the tech, and you can tell him that this will be the third time this happened..and the dude will take note that and see if there's anything he/she can do extra...or something others missed. (taking a tech with you for has worked with me on my celica...)
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 Desi Toyota Dude Here!!!
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