Software Update "bluetooth is not connected" message - Toyota Nation Forum : Toyota Car and Truck Forums

Camry 7th Generation (2012-2017) Toyota Camry Discussion for years: 2012-2017

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post #1 of 8 Old 06-17-2017, 01:20 PM Thread Starter
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Unhappy Software Update "bluetooth is not connected" message

Just purchased a 2014 Toyota Camry hybrid. Currently I am getting the message "Bluetooth module is not connected" when I try to set up my cell phone. Took it in to a Toyota dealership. They couldn't fix it, just said "looks like you have a serious problem with the software and they don't how to fix it". When I went to system settings, updates on the system setup menu of my car, and scrolled down, it gives a website to download a software update. Maybe this would get the bluetooth module working? Has anyone tried to download and install the software update? (Source Code and Source Code 2 are the download options).
http://www.fujitsu-ten.co/support/so...x.html
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post #2 of 8 Old 06-19-2017, 01:25 PM Thread Starter
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It appears that even if a car has a clean Carfax, its does not take into consideration the electronics, bluetooth, voice commands, etc, in a vehicle.
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post #3 of 8 Old 06-19-2017, 02:50 PM
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That carfax has many flaws..

Not every single incedent with the car HAS to be reported. Theres no law saying report this to carfax.


Independent body shops dont have to log anything to anyone.



If a coconut falls from the tree on the hood, the hood will be replaced.. No carfax has to be done



But its good to see if the car was part of a rental fleet, has regular service, and somewhat clean bill of health.

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post #4 of 8 Old 06-19-2017, 03:07 PM Thread Starter
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Should the dealership where you purchase a used car be obligated to inform a buyer if certain portions of the electronic system are not operating normally and they know it, or is it the buyer's responsibility to take a car to an auto electronics shop before purchasing a new or used car? But no matter, does Toyota provide a software update to resolve the problem, much the same way as I would update my laptop. I have seen some people suggest disconnecting the battery to reset the computer to day one origional program?
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post #5 of 8 Old 06-19-2017, 05:42 PM
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Originally Posted by shula View Post
Should the dealership where you purchase a used car be obligated to inform a buyer if certain portions of the electronic system are not operating normally and they know it, or is it the buyer's responsibility to take a car to an auto electronics shop before purchasing a new or used car? But no matter, does Toyota provide a software update to resolve the problem, much the same way as I would update my laptop. I have seen some people suggest disconnecting the battery to reset the computer to day one origional program?
Did you buy this car from Toyota dealership?

Toyota should know how to fix it?

Disco the batt will not initialize factory settings, but is cheapest and worth a try.

http://www.toyotanation.com/forum/31.../939465?page=1
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post #6 of 8 Old 06-20-2017, 01:45 PM
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Read through the discussion that CamRod1 posted. It looks like a software update resolved the problem.

If you just purchased this vehicle from a Toyota dealer, they should provide the update/fix free of charge even if you are out of the normal Toyota warranties. I would think there is a basic 30 day warranty plus the bluetooth is something that should work and be warrantied.

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post #7 of 8 Old 06-21-2017, 09:43 AM Thread Starter
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Thanks! I purchased this car used, 2014.5 model from a Jaguar dealership, but I know where ti was origionally purchased and will take to the dealership to see about getting a software update.
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post #8 of 8 Old 06-22-2017, 09:00 AM Thread Starter
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I contacted the dealer, as dtownfb and CamRod1 suggested. The dealership where the car was purchased new, wanted $57 to do the software update. The dealership just 20 miles away said they would do it for free and would appreciate our business in the future. Took the car over, he installed the software update and we are up and running with bluetooth! Thank You!!!
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