Hello from Honokowai

[Honokowai]

Hello all - been a Toyota owner since 1971, with a Crown. Since then I've had Corollas, Celicas, ES's RX's, and my experience has been great until I bought a dog of a Toyota Certified vehicle from a Toyota dealer.

To put it nicely, the experience has soured me on Toyota. Still think the engineering and manufacturing is top-notch, but I would not wish my recent service experience to anyone. Sorry for the bad news - I'm in the market again for a new car, but my experience leaves me real conflicted about Toyota. Would like to get a Prius, but need assurance that the service experience would be as good as my appreciation of Toyota's engineering and manufacturing.

[humanoid]

Welcome to TN. Sorry to hear about your bad dealer experience. Every dealer's service department will vary in customer service so I feel that you can't just make a blanket statement implying that all Toyota service is awful. If you don't like the service at that particular dealer then I suggest you go to another one. If the first dealer really screwed you over then you can talk to the service manager, Toyota disctrict rep. and finally Toyota corp.

[Honokowai]

I did that, and got nowhere. The Celice continues to burn oil at about a rate of 1 quart per 1700 miles (never had a problem like that on any Toyota product before). Toyota would only cover oil consumption if it was worse that a quart every 1200 miles. Went up to the district rep in Torrance - no luck at all.

I don't like to complain, but Toyota should back up a Certified vehicle better than that!