Hello. I am a consultant, author and investor in the automotive industry, speak to retailers throughout North America and present at workshops for most manufacturers. In fact, last month I met with a large group of Lexus dealers, talking about how to better serve customers in their dealership and online. In addition to this, I have recently invested in a small start-up technology company that wants to empower consumers to find, review and rate the performance of sales consultants and service advisers at dealerships everywhere.
Carfolks is a simple concept, if people talk honestly and openly about the performance and customer service abilities of individuals within a dealership, those individuals will be specifically focused on delivering the best experience every time they are with every customer.
http://www.Carfolks.com is small, but it is rapidly growing because of the large number of professionals in the industry that want people to talk about their experience.
I am always looking to hear ideas for articles and receive feedback about consumers opinions regarding the retail auto business. I hope to meet many of you here on the forum.
Let us know all about yourself and your car. Break the ice in here.
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