toyota, gm score well in value survey

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Toyota, GM Score Well in Value Survey
By DEE-ANN DURBIN, AP Auto Writer
Mon Oct 10, 1:51 PM ET

Toyota Motor Corp.'s youthful Scion brand led the Japanese automaker to
more segment victories than any other car company in a survey of buyer
satisfaction. Honda Motor Co. was the overall winner, however, and
General Motors Corp. was the top performer among U.S. automakers.

The Scion xA was the highest-ranking small car, and the Scion xB was
tops in the small, multi-function segment, according to the results
announced Monday by Strategic Vision Inc., a San Diego-based marketing
research firm and consultant to automakers.

Toyota had seven segment winners overall, including two Lexus sedans
and the Toyota 4Runner sport utility vehicle, but Scion owners gave the
strongest responses in terms of their vehicles' affordability, fuel
economy, standard equipment and other factors. Strategic Vision's
automotive chief Daniel Gorrell said Scion is rejuvenating Toyota by
giving buyers a sense of individuality and excitement.

"It has been cleverly positioned to speak to those emotions
particularly appreciated by younger buyers," Gorrell said. Scion has
the youngest buyers in the industry, he said.

The survey, in its 10th year, questioned 69,000 buyers of 2005 model
year vehicles between October 2004 and March 2005. Strategic Vision
also publishes a quality survey, but the value survey encompasses
emotional components and tries to capture whether owners feel they made
a smart buy.

Honda, which had four segment winners including the Acura RL sedan and
the Honda Odyssey minivan, got the best responses overall. Honda was
strong on fuel economy, resale value and technological innovations,
Gorrell said.

GM also had four segment winners: the Chevrolet Malibu Maxx, Cadillac
XLR, Chevrolet Tahoe and GMC Sierra 2500/3500. Ford Motor Co. had one,
the Ford F-150 pickup, and DaimlerChrysler AG's Chrysler Group had none.

That's a different story from the 1990s, when Chrysler had numerous
winners, Gorrell said. Chrysler has some current hits like the 300C
sedan, but they're not enough to offset customers' concerns about
reliability, durability and resale value.

GM's Chevrolet Malibu Maxx did well in terms of affordability, fuel
economy and standard equipment, while the Cadillac XLR did well on the
luxury end of the market, with high marks for its technical
innovations, warranty and overall owner experience.

Gorrell said U.S. automakers have hurt their brands' value scores with
incentives such as the employee-discount pricing they offered this
summer. While incentives can boost soft sales, they're generally
associated with lower value.

"Given equal prices, most consumers would pick a vehicle from a
manufacturer they trust first, although some still will be swayed by a
lower price," Gorrell said.

GM and Ford are trying to move away from incentives this fall and have
lowered overall prices on some of their 2006 vehicles. Chrysler also
has been trying that strategy, and is emphasizing the value of its
vehicles instead of price in a new ad campaign.