Way to beat Extra Care rip-off?

My 2000 Land Cruiser, automatic, needs a new transfer case. There's
only 300 miles left on my Extra Care Coverage; so Extra Care wants
Toyota to disassemble the transfer case and tell them which parts need
replacing. When the re-assembly falls apart, the Coverage will have
ended, so their penny-wise/dollar-foolish repair decision won't cost
them anything. Toyota repair guidelines indicate you Replace a
broken-down transfer case, you don't re-assemble it. IS THERE ANYTHING
I CAN DO TO ENCOURAGE EXTRA CARE TO PROVIDE APPROPRIATE COVERAGE?
Thanks. copperfield

"copperfield" <sherman.sherman@gmail.com> wrote in message
news:1140711881.582355.196420@z14g2000cwz.googlegroups.com...[color=blue]
> My 2000 Land Cruiser, automatic, needs a new transfer case. There's
> only 300 miles left on my Extra Care Coverage; so Extra Care wants
> Toyota to disassemble the transfer case and tell them which parts need
> replacing. When the re-assembly falls apart, the Coverage will have
> ended, so their penny-wise/dollar-foolish repair decision won't cost
> them anything. Toyota repair guidelines indicate you Replace a
> broken-down transfer case, you don't re-assemble it. IS THERE ANYTHING
> I CAN DO TO ENCOURAGE EXTRA CARE TO PROVIDE APPROPRIATE COVERAGE?
> Thanks. copperfield[/color]

Those extended warranties are so much bullshit.

[color=blue]
>[/color]

"copperfield" <sherman.sherman@gmail.com> wrote in message
news:1140711881.582355.196420@z14g2000cwz.googlegroups.com...[color=blue]
> My 2000 Land Cruiser, automatic, needs a new transfer case. There's
> only 300 miles left on my Extra Care Coverage; so Extra Care wants
> Toyota to disassemble the transfer case and tell them which parts need
> replacing. When the re-assembly falls apart, the Coverage will have
> ended, so their penny-wise/dollar-foolish repair decision won't cost
> them anything. Toyota repair guidelines indicate you Replace a
> broken-down transfer case, you don't re-assemble it. IS THERE ANYTHING
> I CAN DO TO ENCOURAGE EXTRA CARE TO PROVIDE APPROPRIATE COVERAGE?
> Thanks. copperfield
>[/color]

How do you know that you need a new transfer case? It is possible that the
necessary parts are minor or very easy to replace, in which case a transfer
case replacement is an unnecessary expense. As far as the re-assembly
falling apart, the dealer repair has a service parts warranty, probably 12
months, 12,000 miles or so.

Unless repair guidelines have changed, I am not aware of any Toyota repair
guidelines that indicate that any transfer case problem automatically
warranty a unit replacement instead of a repair.
--

Ray O
(correct punctuation to reply)

Transfer cases are pretty simple units. They've been repaired before in my
shop. I'm sure that if the repair fell under the normal factory warranty,
a new unit would be installed. Ray knows more about that, but I figure the
reason being that the factory would want the unit back for inspection or
rebuild. Other than that, repairing the unit seems like a normal solution.

In article <1140711881.582355.196420@z14g2000cwz.googlegroups.com>,
"copperfield" <sherman.sherman@gmail.com> wrote:
[color=blue]
> My 2000 Land Cruiser, automatic, needs a new transfer case. There's
> only 300 miles left on my Extra Care Coverage; so Extra Care wants
> Toyota to disassemble the transfer case and tell them which parts need
> replacing. When the re-assembly falls apart, the Coverage will have
> ended, so their penny-wise/dollar-foolish repair decision won't cost
> them anything. Toyota repair guidelines indicate you Replace a
> broken-down transfer case, you don't re-assemble it. IS THERE ANYTHING
> I CAN DO TO ENCOURAGE EXTRA CARE TO PROVIDE APPROPRIATE COVERAGE?
> Thanks. copperfield[/color]

It the dealer does the work, you will have a fresh one-year, 12,000 mile
warranty on the repair work. Of course, beyond that, you are on your own.

Generally, however, if the problem originally occurs and you seek repairs
during the valid period of your Extra Care warranty (I assume you are
talking about the Toyota company warranty, not some third-party warranty),
the dealer should fix it even after the warranty expires. So if the
initial repair is unsatisfactory, it shouldn't matter that the warranty
expired, you are still owed a repair.

Merritt

"qslim" <Suckers@suckersdotcom> wrote in message
news:34967ceb9834cd4da251c3d31daad72d@localhost.talkaboutautos.com...[color=blue]
> Transfer cases are pretty simple units. They've been repaired before in my
> shop. I'm sure that if the repair fell under the normal factory warranty,
> a new unit would be installed. Ray knows more about that, but I figure the
> reason being that the factory would want the unit back for inspection or
> rebuild. Other than that, repairing the unit seems like a normal solution.
>[/color]

Toyota switched to automatic transmission assembly replacement for warranty
repairs because the number of repeat repairs was too high. Ironically, the
low number of automatic transmission repairs meant that many Toyota techs
had little or no experience with automatic transmission repairs so Toyota
could control repair quality more closely with a factory authorized
transmission repair center. To be honest, I don't know if the same policy
applies towards transfer cases, which are much simpler devices.

Although Toyota Extra Care is part of the Toyota family, it is run
independently and is a separate profit and expense center and is an
insurance policy, not actually a warranty.

Bottom line for the OP, any repairs done by the dealer are covered by the
balance of the factory warranty, Extra Care policy, or the 12 month, 12,000
miles service parts warranty, whichever is longer.
--

Ray O
(correct punctuation to reply)

Yikes. Maybe I told you guys the wrong thing. Maybe she didn't say it
was the transfer case. I'll be checking on that tomorrow. And by no
means did dealer service lady say anything about repair work having its
own warranty. You guys are talking about the parts themselves, aren't
you? You're not claiming the whole reassembled unit would now have a
new 12/12,000 guardian watching over it, are you? She was pretty
emphatic that I'd be on my own if the assembly wore out for a reason
other than one of the new parts. I'll dig deeper and let you know. You
still didn't address Vengeance, Putting Pressure on Toyota, Consumer
Outcry, and Invading Japan. ... Thanks, copperfield

"copperfield" <sherman.sherman@gmail.com> wrote in message
news:1140759344.984957.253350@u72g2000cwu.googlegroups.com...[color=blue]
> Yikes. Maybe I told you guys the wrong thing. Maybe she didn't say it
> was the transfer case. I'll be checking on that tomorrow. And by no
> means did dealer service lady say anything about repair work having its
> own warranty. You guys are talking about the parts themselves, aren't
> you? You're not claiming the whole reassembled unit would now have a
> new 12/12,000 guardian watching over it, are you? She was pretty
> emphatic that I'd be on my own if the assembly wore out for a reason
> other than one of the new parts. I'll dig deeper and let you know. You
> still didn't address Vengeance, Putting Pressure on Toyota, Consumer
> Outcry, and Invading Japan. ... Thanks, copperfield
>[/color]

The back of your copy of the repair order will have the service repair
warranty. What will be warranted is the defects in the replaced parts and
labor associated with replacing those parts. For example, if the dealer
replaces the input shaft bearing and it fails 6 months later, then it would
be covered by the service parts warranty but if the output shaft bearing
failed, then it would not be covered by the service parts warranty.
--

Ray O
(correct punctuation to reply)

"Gord Beaman" <gord@islandtelecom.com> wrote in message
news:iijvv19t1sfgg53eboqhqm197rlm2cqehm@4ax.com...[color=blue]
> "qslim" <Suckers@suckersdotcom> wrote:
>[color=green]
>>Transfer cases are pretty simple units. They've been repaired before in my
>>shop. I'm sure that if the repair fell under the normal factory warranty,
>>a new unit would be installed. Ray knows more about that, but I figure the
>>reason being that the factory would want the unit back for inspection or
>>rebuild. Other than that, repairing the unit seems like a normal solution.
>>[/color]
> Maybe they're simple on Toyotas but they sure as hell aren't on
> Dodge Dakotas...I had some trouble with one which cost me 1200
> bucks, then six months later it blew up again which cost 7 or 800
> bucks. The damned things are full of large gears and huge husky
> steel chain-belts. Lubed by about one litre of some special
> oil...a nightmare...
> --
>
> -Gord.
> (use gordon in email)[/color]

Come to think of it, how may posts about transfer case problems on Toyotas
do you see here? The OP's post is the first I can remember, and I never saw
one when I was in the business.
--

Ray O
(correct punctuation to reply)

"Ray O" <rokigawa@tristarassociatesDOTcomn> wrote:
snip[color=blue]
>
>Come to think of it, how may posts about transfer case problems on Toyotas
>do you see here? The OP's post is the first I can remember, and I never saw
>one when I was in the business.[/color]

I see 8 Ray, 4 by others and 4 by you...none mention you 'being
in the business' (that I see)...does that help?
--

-Gord.
(use gordon in email)

"Gord Beaman" <gord@islandtelecom.com> wrote in message
news:c81202tv5gb1hh8iadsf3ndv7qghu4cmf6@4ax.com...[color=blue]
> "Ray O" <rokigawa@tristarassociatesDOTcomn> wrote:
> snip[color=green]
>>
>>Come to think of it, how may posts about transfer case problems on Toyotas
>>do you see here? The OP's post is the first I can remember, and I never
>>saw
>>one when I was in the business.[/color]
>
> I see 8 Ray, 4 by others and 4 by you...none mention you 'being
> in the business' (that I see)...does that help?
> --
>
> -Gord.
> (use gordon in email)[/color]

I guess I didn't state my point very clearly. I probably should have said
that the OP's post is the only transfer case problem that I can recall,
either in this group or when I was visiting dealerships.
--

Ray O
(correct punctuation to reply)

"Ray O" <rokigawa@tristarassociatesDOTcomn> wrote:
[color=blue]
>
>"Gord Beaman" <gord@islandtelecom.com> wrote in message
>news:c81202tv5gb1hh8iadsf3ndv7qghu4cmf6@4ax.com...[color=green]
>> "Ray O" <rokigawa@tristarassociatesDOTcomn> wrote:
>> snip[color=darkred]
>>>
>>>Come to think of it, how may posts about transfer case problems on Toyotas
>>>do you see here? The OP's post is the first I can remember, and I never
>>>saw
>>>one when I was in the business.[/color]
>>
>> I see 8 Ray, 4 by others and 4 by you...none mention you 'being
>> in the business' (that I see)...does that help?
>> --
>>
>> -Gord.
>> (use gordon in email)[/color]
>
>I guess I didn't state my point very clearly. I probably should have said
>that the OP's post is the only transfer case problem that I can recall,
>either in this group or when I was visiting dealerships.[/color]

Ahh!...I see, I thought that you were looking for a 'missing
post' or something!...sorry, I see your meaning now...
--

-Gord.
(use gordon in email)