Re: Corolla Daytime Running Lights Module blown?

<hank755_ca@yahoo.ca> wrote in message
news:1158933051.754963.269230@b28g2000cwb.googlegroups.com...[color=blue]
> I went back to Toyota the next morning and told them about the problem.
> They checked and found that the Daytime Running Lights Module had
> stopped working. Could this have been caused by the fact that the car
> lights were left on for several hours? Toyota insists it was a
> coincidence and that this is normal "wear and tear". Is this true? They
> are charging me $300+ to have it replaced!
>
> Any info would be appreciated.[/color]

~~~~~~~~~~~~~~~~~~~~~~
I wouldn't budge an inch. The failure of the module may or may NOT have
been coincidental with the fact of their leaving the lights on for several
hours, draining the battery. But the least you can expect is that your
automobile must be returned to you from their shop in the condition it was
when you brought it in. It was in their care. I would ask to borrow
their phone and let them get the phone number of the zone manager of Toyota,
and let the service manager know that he is welcome to sit in while you make
the call and tell the zone manager your story. I would flat out not leave
the dealership until they had agreed to replace the module completely
gratis, parts and labor, and no negotiations possible. Otherwise (tell
them) you'll take them to small claims court for the amount of the damages.
Period.
(an electronic part like this should NOT fail in a period of three
years.....'normal wear and tear' be damned.)

"mack" <mackerel@dslextreme.com> wrote in message
news:12h85as2edgu4e5@corp.supernews.com...[color=blue]
>
> <hank755_ca@yahoo.ca> wrote in message
> news:1158933051.754963.269230@b28g2000cwb.googlegroups.com...[color=green]
>> I went back to Toyota the next morning and told them about the problem.
>> They checked and found that the Daytime Running Lights Module had
>> stopped working. Could this have been caused by the fact that the car
>> lights were left on for several hours? Toyota insists it was a
>> coincidence and that this is normal "wear and tear". Is this true? They
>> are charging me $300+ to have it replaced!
>>
>> Any info would be appreciated.[/color]
>
> ~~~~~~~~~~~~~~~~~~~~~~
> I wouldn't budge an inch. The failure of the module may or may NOT have
> been coincidental with the fact of their leaving the lights on for several
> hours, draining the battery. But the least you can expect is that your
> automobile must be returned to you from their shop in the condition it was
> when you brought it in. It was in their care. I would ask to borrow
> their phone and let them get the phone number of the zone manager of
> Toyota, and let the service manager know that he is welcome to sit in
> while you make the call and tell the zone manager your story. I would
> flat out not leave the dealership until they had agreed to replace the
> module completely gratis, parts and labor, and no negotiations possible.
> Otherwise (tell them) you'll take them to small claims court for the
> amount of the damages. Period.
> (an electronic part like this should NOT fail in a period of three
> years.....'normal wear and tear' be damned.)[/color]

I would advise a slightly different approach that would have worked on me if
I were the district service manager for the dealership in question.

Toyota has "regions," not zones, and each region is broken up into
districts. The district service manager (DSM) has final authority on
goodwill assistance for out-of-warranty repairs and they cannot be
overridden by regional service managers, regional general managers, or the
CEO of Toyota. This is because the DSM's are responsible for what goes on
in their districts and so that higher level executives do not have to spend
time dealing with customers that the DSM or the dealership personnel should
have dealt with.

If a regular service customer has an out-of-warranty repair the dealer
service department can ask the DSM for goodwill assistance, or if they do
not, the customer can call Toyota's customer relations line at (if memory
serves me correctly it is 1-800-331-4331) and ask the customer relations
analyst for assistance.

The customer can ask politely ask the service manager to schedule a meeting
with the DSM during the DSM's next visit to the dealership, and when meeting
with the DSM, politely explain why they feel they deserve assistance with an
out-of-warranty repair. DSM's who are yelled at or threatened with lawsuits
will rarely provide customers with goodwill assistance, at least I never
did.

I doubt if anything the dealership did caused the DRL module to fail, even
leaving the lights on and letting the battery run down should not damage the
DRL module. On the other hand, the DRL module should not 'wear out' and one
could reasonably expect it to last for a long time, even the life of the
vehicle. IIRC, Corollas have had issues with the headlight combination
switch and headlights coming on.
--

Ray O
(correct punctuation to reply)

On Fri, 22 Sep 2006 14:19:48 -0500, "Ray O"
<rokigawaATtristarassociatesDOTcom> wrote:
[color=blue]
>
>"mack" <mackerel@dslextreme.com> wrote in message
>news:12h85as2edgu4e5@corp.supernews.com...[color=green]
>>
>> <hank755_ca@yahoo.ca> wrote in message
>> news:1158933051.754963.269230@b28g2000cwb.googlegroups.com...[color=darkred]
>>> I went back to Toyota the next morning and told them about the problem.
>>> They checked and found that the Daytime Running Lights Module had
>>> stopped working. Could this have been caused by the fact that the car
>>> lights were left on for several hours? Toyota insists it was a
>>> coincidence and that this is normal "wear and tear". Is this true? They
>>> are charging me $300+ to have it replaced!
>>>
>>> Any info would be appreciated.[/color]
>>
>> ~~~~~~~~~~~~~~~~~~~~~~
>> I wouldn't budge an inch. The failure of the module may or may NOT have
>> been coincidental with the fact of their leaving the lights on for several
>> hours, draining the battery. But the least you can expect is that your
>> automobile must be returned to you from their shop in the condition it was
>> when you brought it in. It was in their care. I would ask to borrow
>> their phone and let them get the phone number of the zone manager of
>> Toyota, and let the service manager know that he is welcome to sit in
>> while you make the call and tell the zone manager your story. I would
>> flat out not leave the dealership until they had agreed to replace the
>> module completely gratis, parts and labor, and no negotiations possible.
>> Otherwise (tell them) you'll take them to small claims court for the
>> amount of the damages. Period.
>> (an electronic part like this should NOT fail in a period of three
>> years.....'normal wear and tear' be damned.)[/color]
>
>I would advise a slightly different approach that would have worked on me if
>I were the district service manager for the dealership in question.
>
>Toyota has "regions," not zones, and each region is broken up into
>districts. The district service manager (DSM) has final authority on
>goodwill assistance for out-of-warranty repairs and they cannot be
>overridden by regional service managers, regional general managers, or the
>CEO of Toyota. This is because the DSM's are responsible for what goes on
>in their districts and so that higher level executives do not have to spend
>time dealing with customers that the DSM or the dealership personnel should
>have dealt with.
>
>If a regular service customer has an out-of-warranty repair the dealer
>service department can ask the DSM for goodwill assistance, or if they do
>not, the customer can call Toyota's customer relations line at (if memory
>serves me correctly it is 1-800-331-4331) and ask the customer relations
>analyst for assistance.
>
>The customer can ask politely ask the service manager to schedule a meeting
>with the DSM during the DSM's next visit to the dealership, and when meeting
>with the DSM, politely explain why they feel they deserve assistance with an
>out-of-warranty repair. DSM's who are yelled at or threatened with lawsuits
>will rarely provide customers with goodwill assistance, at least I never
>did.
>
>I doubt if anything the dealership did caused the DRL module to fail, even
>leaving the lights on and letting the battery run down should not damage the
>DRL module. On the other hand, the DRL module should not 'wear out' and one
>could reasonably expect it to last for a long time, even the life of the
>vehicle. IIRC, Corollas have had issues with the headlight combination
>switch and headlights coming on.[/color]

Ray you might reference TSB EL001-03 dated 01-15-2003. This TSB seems
to address this exact failure.
--
Mr.E

Thanks for the info. Could someone please give me the full text for the
Toyota Service bulletin TSB EL001-03 dated 01-15-2003?

Thanks


[email]Mr.E@totally.inva[/email]lid wrote:[color=blue]
> On Fri, 22 Sep 2006 14:19:48 -0500, "Ray O"
> <rokigawaATtristarassociatesDOTcom> wrote:
>[color=green]
> >
> >"mack" <mackerel@dslextreme.com> wrote in message
> >news:12h85as2edgu4e5@corp.supernews.com...[color=darkred]
> >>
> >> <hank755_ca@yahoo.ca> wrote in message
> >> news:1158933051.754963.269230@b28g2000cwb.googlegroups.com...
> >>> I went back to Toyota the next morning and told them about the problem.
> >>> They checked and found that the Daytime Running Lights Module had
> >>> stopped working. Could this have been caused by the fact that the car
> >>> lights were left on for several hours? Toyota insists it was a
> >>> coincidence and that this is normal "wear and tear". Is this true? They
> >>> are charging me $300+ to have it replaced!
> >>>
> >>> Any info would be appreciated.
> >>
> >> ~~~~~~~~~~~~~~~~~~~~~~
> >> I wouldn't budge an inch. The failure of the module may or may NOT have
> >> been coincidental with the fact of their leaving the lights on for several
> >> hours, draining the battery. But the least you can expect is that your
> >> automobile must be returned to you from their shop in the condition it was
> >> when you brought it in. It was in their care. I would ask to borrow
> >> their phone and let them get the phone number of the zone manager of
> >> Toyota, and let the service manager know that he is welcome to sit in
> >> while you make the call and tell the zone manager your story. I would
> >> flat out not leave the dealership until they had agreed to replace the
> >> module completely gratis, parts and labor, and no negotiations possible.
> >> Otherwise (tell them) you'll take them to small claims court for the
> >> amount of the damages. Period.
> >> (an electronic part like this should NOT fail in a period of three
> >> years.....'normal wear and tear' be damned.)[/color]
> >
> >I would advise a slightly different approach that would have worked on me if
> >I were the district service manager for the dealership in question.
> >
> >Toyota has "regions," not zones, and each region is broken up into
> >districts. The district service manager (DSM) has final authority on
> >goodwill assistance for out-of-warranty repairs and they cannot be
> >overridden by regional service managers, regional general managers, or the
> >CEO of Toyota. This is because the DSM's are responsible for what goes on
> >in their districts and so that higher level executives do not have to spend
> >time dealing with customers that the DSM or the dealership personnel should
> >have dealt with.
> >
> >If a regular service customer has an out-of-warranty repair the dealer
> >service department can ask the DSM for goodwill assistance, or if they do
> >not, the customer can call Toyota's customer relations line at (if memory
> >serves me correctly it is 1-800-331-4331) and ask the customer relations
> >analyst for assistance.
> >
> >The customer can ask politely ask the service manager to schedule a meeting
> >with the DSM during the DSM's next visit to the dealership, and when meeting
> >with the DSM, politely explain why they feel they deserve assistance with an
> >out-of-warranty repair. DSM's who are yelled at or threatened with lawsuits
> >will rarely provide customers with goodwill assistance, at least I never
> >did.
> >
> >I doubt if anything the dealership did caused the DRL module to fail, even
> >leaving the lights on and letting the battery run down should not damage the
> >DRL module. On the other hand, the DRL module should not 'wear out' and one
> >could reasonably expect it to last for a long time, even the life of the
> >vehicle. IIRC, Corollas have had issues with the headlight combination
> >switch and headlights coming on.[/color]
>
> Ray you might reference TSB EL001-03 dated 01-15-2003. This TSB seems
> to address this exact failure.
> --
> Mr.E[/color]

<Mr.E@totally.invalid> wrote in message
news:0rf8h25u8ik7kb279vvb2uumtidgqtmr9o@4ax.com...[color=blue]
> On Fri, 22 Sep 2006 14:19:48 -0500, "Ray O"
> <rokigawaATtristarassociatesDOTcom> wrote:
>[color=green]
>>
>>"mack" <mackerel@dslextreme.com> wrote in message
>>news:12h85as2edgu4e5@corp.supernews.com...[color=darkred]
>>>
>>> <hank755_ca@yahoo.ca> wrote in message
>>> news:1158933051.754963.269230@b28g2000cwb.googlegroups.com...
>>>> I went back to Toyota the next morning and told them about the problem.
>>>> They checked and found that the Daytime Running Lights Module had
>>>> stopped working. Could this have been caused by the fact that the car
>>>> lights were left on for several hours? Toyota insists it was a
>>>> coincidence and that this is normal "wear and tear". Is this true? They
>>>> are charging me $300+ to have it replaced!
>>>>
>>>> Any info would be appreciated.
>>>
>>> ~~~~~~~~~~~~~~~~~~~~~~
>>> I wouldn't budge an inch. The failure of the module may or may NOT
>>> have
>>> been coincidental with the fact of their leaving the lights on for
>>> several
>>> hours, draining the battery. But the least you can expect is that your
>>> automobile must be returned to you from their shop in the condition it
>>> was
>>> when you brought it in. It was in their care. I would ask to borrow
>>> their phone and let them get the phone number of the zone manager of
>>> Toyota, and let the service manager know that he is welcome to sit in
>>> while you make the call and tell the zone manager your story. I would
>>> flat out not leave the dealership until they had agreed to replace the
>>> module completely gratis, parts and labor, and no negotiations possible.
>>> Otherwise (tell them) you'll take them to small claims court for the
>>> amount of the damages. Period.
>>> (an electronic part like this should NOT fail in a period of three
>>> years.....'normal wear and tear' be damned.)[/color]
>>
>>I would advise a slightly different approach that would have worked on me
>>if
>>I were the district service manager for the dealership in question.
>>
>>Toyota has "regions," not zones, and each region is broken up into
>>districts. The district service manager (DSM) has final authority on
>>goodwill assistance for out-of-warranty repairs and they cannot be
>>overridden by regional service managers, regional general managers, or the
>>CEO of Toyota. This is because the DSM's are responsible for what goes on
>>in their districts and so that higher level executives do not have to
>>spend
>>time dealing with customers that the DSM or the dealership personnel
>>should
>>have dealt with.
>>
>>If a regular service customer has an out-of-warranty repair the dealer
>>service department can ask the DSM for goodwill assistance, or if they do
>>not, the customer can call Toyota's customer relations line at (if memory
>>serves me correctly it is 1-800-331-4331) and ask the customer relations
>>analyst for assistance.
>>
>>The customer can ask politely ask the service manager to schedule a
>>meeting
>>with the DSM during the DSM's next visit to the dealership, and when
>>meeting
>>with the DSM, politely explain why they feel they deserve assistance with
>>an
>>out-of-warranty repair. DSM's who are yelled at or threatened with
>>lawsuits
>>will rarely provide customers with goodwill assistance, at least I never
>>did.
>>
>>I doubt if anything the dealership did caused the DRL module to fail, even
>>leaving the lights on and letting the battery run down should not damage
>>the
>>DRL module. On the other hand, the DRL module should not 'wear out' and
>>one
>>could reasonably expect it to last for a long time, even the life of the
>>vehicle. IIRC, Corollas have had issues with the headlight combination
>>switch and headlights coming on.[/color]
>
> Ray you might reference TSB EL001-03 dated 01-15-2003. This TSB seems
> to address this exact failure.
> --
> Mr.E[/color]

Yup, I am ware of the TSB, which is why I mentioned my recollection of the
issues ;-)
--

Ray O
(correct punctuation to reply)

On Fri, 22 Sep 2006 15:56:20 -0500, "Ray O"
<rokigawaATtristarassociatesDOTcom> wrote:
[color=blue]
>
><Mr.E@totally.invalid> wrote in message
>news:0rf8h25u8ik7kb279vvb2uumtidgqtmr9o@4ax.com...[color=green]
>> On Fri, 22 Sep 2006 14:19:48 -0500, "Ray O"
>> <rokigawaATtristarassociatesDOTcom> wrote:
>>[color=darkred]
>>>
>>>"mack" <mackerel@dslextreme.com> wrote in message
>>>news:12h85as2edgu4e5@corp.supernews.com...
>>>>
>>>> <hank755_ca@yahoo.ca> wrote in message
>>>> news:1158933051.754963.269230@b28g2000cwb.googlegroups.com...
>>>>> I went back to Toyota the next morning and told them about the problem.
>>>>> They checked and found that the Daytime Running Lights Module had
>>>>> stopped working. Could this have been caused by the fact that the car
>>>>> lights were left on for several hours? Toyota insists it was a
>>>>> coincidence and that this is normal "wear and tear". Is this true? They
>>>>> are charging me $300+ to have it replaced!
>>>>>
>>>>> Any info would be appreciated.
>>>>
>>>> ~~~~~~~~~~~~~~~~~~~~~~
>>>> I wouldn't budge an inch. The failure of the module may or may NOT
>>>> have
>>>> been coincidental with the fact of their leaving the lights on for
>>>> several
>>>> hours, draining the battery. But the least you can expect is that your
>>>> automobile must be returned to you from their shop in the condition it
>>>> was
>>>> when you brought it in. It was in their care. I would ask to borrow
>>>> their phone and let them get the phone number of the zone manager of
>>>> Toyota, and let the service manager know that he is welcome to sit in
>>>> while you make the call and tell the zone manager your story. I would
>>>> flat out not leave the dealership until they had agreed to replace the
>>>> module completely gratis, parts and labor, and no negotiations possible.
>>>> Otherwise (tell them) you'll take them to small claims court for the
>>>> amount of the damages. Period.
>>>> (an electronic part like this should NOT fail in a period of three
>>>> years.....'normal wear and tear' be damned.)
>>>
>>>I would advise a slightly different approach that would have worked on me
>>>if
>>>I were the district service manager for the dealership in question.
>>>
>>>Toyota has "regions," not zones, and each region is broken up into
>>>districts. The district service manager (DSM) has final authority on
>>>goodwill assistance for out-of-warranty repairs and they cannot be
>>>overridden by regional service managers, regional general managers, or the
>>>CEO of Toyota. This is because the DSM's are responsible for what goes on
>>>in their districts and so that higher level executives do not have to
>>>spend
>>>time dealing with customers that the DSM or the dealership personnel
>>>should
>>>have dealt with.
>>>
>>>If a regular service customer has an out-of-warranty repair the dealer
>>>service department can ask the DSM for goodwill assistance, or if they do
>>>not, the customer can call Toyota's customer relations line at (if memory
>>>serves me correctly it is 1-800-331-4331) and ask the customer relations
>>>analyst for assistance.
>>>
>>>The customer can ask politely ask the service manager to schedule a
>>>meeting
>>>with the DSM during the DSM's next visit to the dealership, and when
>>>meeting
>>>with the DSM, politely explain why they feel they deserve assistance with
>>>an
>>>out-of-warranty repair. DSM's who are yelled at or threatened with
>>>lawsuits
>>>will rarely provide customers with goodwill assistance, at least I never
>>>did.
>>>
>>>I doubt if anything the dealership did caused the DRL module to fail, even
>>>leaving the lights on and letting the battery run down should not damage
>>>the
>>>DRL module. On the other hand, the DRL module should not 'wear out' and
>>>one
>>>could reasonably expect it to last for a long time, even the life of the
>>>vehicle. IIRC, Corollas have had issues with the headlight combination
>>>switch and headlights coming on.[/color]
>>
>> Ray you might reference TSB EL001-03 dated 01-15-2003. This TSB seems
>> to address this exact failure.
>> --
>> Mr.E[/color]
>
>Yup, I am ware of the TSB, which is why I mentioned my recollection of the
>issues ;-)[/color]

I think the tsb you are thinking of is EL003-03. The title of the one
I am referring to is:

EL001-03 DRL RELAY CHECK AFTER LOW/DEAD BATTERY (REVISED)
1/15/2003 - 2003 Toyota Corolla & Matrix. If the battery in 2003 model
year Corolla and Matrix vehicles is allowed to discharge to a point
where the vehicle will no longer start, a check of headlight operation
should be performed. In some cases, a depleted battery may result in
damage to the DRL Relay. An updated Daytime Running Light Relay has
been created to address this situation.

[url]http://www.tundrasolutions.com/forums/local_links/links/139&sort=N&page=2&pp=30[/url]

Last bulletin on bottom of page.
--
Mr.E

<Mr.E@totally.invalid> wrote in message
news:csq8h2d3975lqbhc95l6hhkpfvkjohlufs@4ax.com...[color=blue]
> On Fri, 22 Sep 2006 15:56:20 -0500, "Ray O"
> <rokigawaATtristarassociatesDOTcom> wrote:
>[color=green]
>>
>><Mr.E@totally.invalid> wrote in message
>>news:0rf8h25u8ik7kb279vvb2uumtidgqtmr9o@4ax.com...[color=darkred]
>>> On Fri, 22 Sep 2006 14:19:48 -0500, "Ray O"
>>> <rokigawaATtristarassociatesDOTcom> wrote:
>>>
>>>>
>>>>"mack" <mackerel@dslextreme.com> wrote in message
>>>>news:12h85as2edgu4e5@corp.supernews.com...
>>>>>
>>>>> <hank755_ca@yahoo.ca> wrote in message
>>>>> news:1158933051.754963.269230@b28g2000cwb.googlegroups.com...
>>>>>> I went back to Toyota the next morning and told them about the
>>>>>> problem.
>>>>>> They checked and found that the Daytime Running Lights Module had
>>>>>> stopped working. Could this have been caused by the fact that the car
>>>>>> lights were left on for several hours? Toyota insists it was a
>>>>>> coincidence and that this is normal "wear and tear". Is this true?
>>>>>> They
>>>>>> are charging me $300+ to have it replaced!
>>>>>>
>>>>>> Any info would be appreciated.
>>>>>
>>>>> ~~~~~~~~~~~~~~~~~~~~~~
>>>>> I wouldn't budge an inch. The failure of the module may or may NOT
>>>>> have
>>>>> been coincidental with the fact of their leaving the lights on for
>>>>> several
>>>>> hours, draining the battery. But the least you can expect is that
>>>>> your
>>>>> automobile must be returned to you from their shop in the condition it
>>>>> was
>>>>> when you brought it in. It was in their care. I would ask to
>>>>> borrow
>>>>> their phone and let them get the phone number of the zone manager of
>>>>> Toyota, and let the service manager know that he is welcome to sit in
>>>>> while you make the call and tell the zone manager your story. I
>>>>> would
>>>>> flat out not leave the dealership until they had agreed to replace the
>>>>> module completely gratis, parts and labor, and no negotiations
>>>>> possible.
>>>>> Otherwise (tell them) you'll take them to small claims court for the
>>>>> amount of the damages. Period.
>>>>> (an electronic part like this should NOT fail in a period of three
>>>>> years.....'normal wear and tear' be damned.)
>>>>
>>>>I would advise a slightly different approach that would have worked on
>>>>me
>>>>if
>>>>I were the district service manager for the dealership in question.
>>>>
>>>>Toyota has "regions," not zones, and each region is broken up into
>>>>districts. The district service manager (DSM) has final authority on
>>>>goodwill assistance for out-of-warranty repairs and they cannot be
>>>>overridden by regional service managers, regional general managers, or
>>>>the
>>>>CEO of Toyota. This is because the DSM's are responsible for what goes
>>>>on
>>>>in their districts and so that higher level executives do not have to
>>>>spend
>>>>time dealing with customers that the DSM or the dealership personnel
>>>>should
>>>>have dealt with.
>>>>
>>>>If a regular service customer has an out-of-warranty repair the dealer
>>>>service department can ask the DSM for goodwill assistance, or if they
>>>>do
>>>>not, the customer can call Toyota's customer relations line at (if
>>>>memory
>>>>serves me correctly it is 1-800-331-4331) and ask the customer relations
>>>>analyst for assistance.
>>>>
>>>>The customer can ask politely ask the service manager to schedule a
>>>>meeting
>>>>with the DSM during the DSM's next visit to the dealership, and when
>>>>meeting
>>>>with the DSM, politely explain why they feel they deserve assistance
>>>>with
>>>>an
>>>>out-of-warranty repair. DSM's who are yelled at or threatened with
>>>>lawsuits
>>>>will rarely provide customers with goodwill assistance, at least I never
>>>>did.
>>>>
>>>>I doubt if anything the dealership did caused the DRL module to fail,
>>>>even
>>>>leaving the lights on and letting the battery run down should not damage
>>>>the
>>>>DRL module. On the other hand, the DRL module should not 'wear out' and
>>>>one
>>>>could reasonably expect it to last for a long time, even the life of the
>>>>vehicle. IIRC, Corollas have had issues with the headlight combination
>>>>switch and headlights coming on.
>>>
>>> Ray you might reference TSB EL001-03 dated 01-15-2003. This TSB seems
>>> to address this exact failure.
>>> --
>>> Mr.E[/color]
>>
>>Yup, I am ware of the TSB, which is why I mentioned my recollection of the
>>issues ;-)[/color]
>
> I think the tsb you are thinking of is EL003-03. The title of the one
> I am referring to is:
>
> EL001-03 DRL RELAY CHECK AFTER LOW/DEAD BATTERY (REVISED)
> 1/15/2003 - 2003 Toyota Corolla & Matrix. If the battery in 2003 model
> year Corolla and Matrix vehicles is allowed to discharge to a point
> where the vehicle will no longer start, a check of headlight operation
> should be performed. In some cases, a depleted battery may result in
> damage to the DRL Relay. An updated Daytime Running Light Relay has
> been created to address this situation.
>
> [url]http://www.tundrasolutions.com/forums/local_links/links/139&sort=N&page=2&pp=30[/url]
>
> Last bulletin on bottom of page.
> --
> Mr.E[/color]

NOW I remember reading that TSB, although I forgot about it. Thanks for the
reminder, and all the more reason for the OP to politely ask for assistance.
--

Ray O
(correct punctuation to reply)

Mr E. and Ray are totally correct (it's easier to catch flies with honey
than with vinegar). My heavy-handed approach would likely get the service
manager's back up, and I'd get nowhere.
This service bulletin is mighty interesting! and just goes to show that
the ball should be in the dealer's court to do the right thing.

Update:

I showed the service manager the service bulletin and he told me it was
from the US. But he checked to see if a similar TSB was sent out here
in Canada and lo and behold there was!

He quickly told me they would replace the DRL module free of charge and
apologized for the inconvenience.

Thanks to everyone who made me aware of the service bulletin.

Regards
H


mack wrote:[color=blue]
> Mr E. and Ray are totally correct (it's easier to catch flies with honey
> than with vinegar). My heavy-handed approach would likely get the service
> manager's back up, and I'd get nowhere.
> This service bulletin is mighty interesting! and just goes to show that
> the ball should be in the dealer's court to do the right thing.[/color]

<hank755_ca@yahoo.ca> wrote in message
news:1159280920.615380.323310@k70g2000cwa.googlegroups.com...[color=blue]
> Update:
>
> I showed the service manager the service bulletin and he told me it was
> from the US. But he checked to see if a similar TSB was sent out here
> in Canada and lo and behold there was!
>
> He quickly told me they would replace the DRL module free of charge and
> apologized for the inconvenience.
>
> Thanks to everyone who made me aware of the service bulletin.
>
> Regards
> H
>[/color]
Thanks for the update!
--

Ray O
(correct punctuation to reply)

In article <1159280920.615380.323310@k70g2000cwa.googlegroups.com>
[email]hank755_ca@yahoo.ca[/email] writes:
[color=blue]
> I showed the service manager the service bulletin [...][/color]
[color=blue]
> He quickly told me they would replace the DRL module free of
> charge and apologized for the inconvenience.[/color]

Score one for the Good Guys -- including the service manager?
--
Andrew Stephenson