Is this Toyota dealer dishonest or?

Just got another solicitation from my T dealer. The second paragraph
is double height and in red all capital letters as follows:

THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.

This is contrary to everything else in writing that states 6 months or
5,000 miles.

He is pushing a "Minor Service Special" for $59.95. Where they
lubricate chassis (I understood there were no such lubrication
points.???) and service rear brakes (why?). So far I only have 1800
miles on the odo.

Is this Toyota dealer dishonest or does he not know his ass from a
hole in the ground here at the END of the 2006 production/sales year?

Would actors like this have the mental ability to follow a check list
and perform specified routine tasks?

Should I trust them and why?

Should I forward this to the state AG?

mo

"MO full name" <nospam@hole.org> wrote in message
news:akeii2hqq1im7k7mmt2mva0d4tlrrjilhi@4ax.com...[color=blue]
> Just got another solicitation from my T dealer. The second paragraph
> is double height and in red all capital letters as follows:
>
> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
>
> This is contrary to everything else in writing that states 6 months or
> 5,000 miles.
>
> He is pushing a "Minor Service Special" for $59.95. Where they
> lubricate chassis (I understood there were no such lubrication
> points.???) and service rear brakes (why?). So far I only have 1800
> miles on the odo.
>
> Is this Toyota dealer dishonest or does he not know his ass from a
> hole in the ground here at the END of the 2006 production/sales year?
>
> Would actors like this have the mental ability to follow a check list
> and perform specified routine tasks?
>
> Should I trust them and why?
>
> Should I forward this to the state AG?
>
> mo[/color]

The software that the dealer is using probably is smart enough to insert the
year and model for your vehicle but not smart enough to know the specific
requirements for it so they use a generic recommendation based on the most
service-intensive vehicle. For example, vehicles with drum brakes should
have periodic cleaning and have the adjustment checked.

Follow the recommendations in your owner's manual.
--

Ray O
(correct punctuation to reply)

On Sun, 8 Oct 2006 13:37:27 -0500, "Ray O"
<rokigawaATtristarassociatesDOTcom> wrote:
[color=blue]
>
>"MO full name" <nospam@hole.org> wrote in message
>news:akeii2hqq1im7k7mmt2mva0d4tlrrjilhi@4ax.com...[color=green]
>> Just got another solicitation from my T dealer. The second paragraph
>> is double height and in red all capital letters as follows:
>>
>> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
>> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
>>
>> This is contrary to everything else in writing that states 6 months or
>> 5,000 miles.
>>
>> He is pushing a "Minor Service Special" for $59.95. Where they
>> lubricate chassis (I understood there were no such lubrication
>> points.???) and service rear brakes (why?). So far I only have 1800
>> miles on the odo.
>>
>> Is this Toyota dealer dishonest or does he not know his ass from a
>> hole in the ground here at the END of the 2006 production/sales year?
>>
>> Would actors like this have the mental ability to follow a check list
>> and perform specified routine tasks?
>>
>> Should I trust them and why?
>>
>> Should I forward this to the state AG?
>>
>> mo[/color]
>
>The software that the dealer is using probably is smart enough to insert the
>year and model for your vehicle but not smart enough to know the specific
>requirements for it so they use a generic recommendation based on the most
>service-intensive vehicle. For example, vehicles with drum brakes should
>have periodic cleaning and have the adjustment checked.
>
>Follow the recommendations in your owner's manual.[/color]

They have had a full year to get it right! Is this anything other
gross incompetence, misrepresentation and fraud for personal or
corporate gain? Blaming software and at this late date - does this
have any validity people?
So what kind of service should I expect with this sort of thinking?

He didn't say recommended by whom. He recommends you bring in the car more
than necessary so he can make more money.


"MO full name" <nospam@hole.org> wrote in message
news:akeii2hqq1im7k7mmt2mva0d4tlrrjilhi@4ax.com...[color=blue]
> Just got another solicitation from my T dealer. The second paragraph
> is double height and in red all capital letters as follows:
>
> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
>
> This is contrary to everything else in writing that states 6 months or
> 5,000 miles.
>
> He is pushing a "Minor Service Special" for $59.95. Where they
> lubricate chassis (I understood there were no such lubrication
> points.???) and service rear brakes (why?). So far I only have 1800
> miles on the odo.
>
> Is this Toyota dealer dishonest or does he not know his ass from a
> hole in the ground here at the END of the 2006 production/sales year?
>
> Would actors like this have the mental ability to follow a check list
> and perform specified routine tasks?
>
> Should I trust them and why?
>
> Should I forward this to the state AG?
>
> mo[/color]

In article <sakii2112fvbfgkaa4rnfrm9ql08aqbb6v@4ax.com>, MO full name
<nospam@hole.org> wrote:
[color=blue]
> On Sun, 8 Oct 2006 13:37:27 -0500, "Ray O"
> <rokigawaATtristarassociatesDOTcom> wrote:
>[color=green]
> >
> >"MO full name" <nospam@hole.org> wrote in message
> >news:akeii2hqq1im7k7mmt2mva0d4tlrrjilhi@4ax.com...[color=darkred]
> >> Just got another solicitation from my T dealer. The second paragraph
> >> is double height and in red all capital letters as follows:
> >>
> >> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
> >> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
> >>
> >> This is contrary to everything else in writing that states 6 months or
> >> 5,000 miles.
> >>
> >> He is pushing a "Minor Service Special" for $59.95. Where they
> >> lubricate chassis (I understood there were no such lubrication
> >> points.???) and service rear brakes (why?). So far I only have 1800
> >> miles on the odo.
> >>
> >> Is this Toyota dealer dishonest or does he not know his ass from a
> >> hole in the ground here at the END of the 2006 production/sales year?
> >>
> >> Would actors like this have the mental ability to follow a check list
> >> and perform specified routine tasks?
> >>
> >> Should I trust them and why?
> >>
> >> Should I forward this to the state AG?
> >>
> >> mo[/color]
> >
> >The software that the dealer is using probably is smart enough to insert the
> >year and model for your vehicle but not smart enough to know the specific
> >requirements for it so they use a generic recommendation based on the most
> >service-intensive vehicle. For example, vehicles with drum brakes should
> >have periodic cleaning and have the adjustment checked.
> >
> >Follow the recommendations in your owner's manual.[/color]
>
> They have had a full year to get it right! Is this anything other
> gross incompetence, misrepresentation and fraud for personal or
> corporate gain? Blaming software and at this late date - does this
> have any validity people?
> So what kind of service should I expect with this sort of thinking?[/color]

Ray's comments were spot-on.

I hope you find peace.

--
Lady Purse-Wader
YahooUK disallows hyphens

MO full name wrote:
[color=blue]
> Just got another solicitation from my T dealer. The second paragraph is
> double height and in red all capital letters as follows:
>
> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
>
> This is contrary to everything else in writing that states 6 months or
> 5,000 miles.[/color]
=====

Why don't you call the dealer up and ask why the letter
says "4 MONTHS" instead of 6. Maybe he'll /claim/ it was just
a /typo/.

Would be a good excuse on his part while he still snares those who
don't read the manual.


--
Posted via a free Usenet account from [url]http://www.teranews.com[/url]

In article <akeii2hqq1im7k7mmt2mva0d4tlrrjilhi@4ax.com>,
MO full name <nospam@hole.org> wrote:
[color=blue]
> Just got another solicitation from my T dealer. The second paragraph
> is double height and in red all capital letters as follows:
>
> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
>
> This is contrary to everything else in writing that states 6 months or
> 5,000 miles.[/color]

Note that it doesn't say WHO recommends 4 months or 5,000 miles.

Certainly the *dealer* recommends that.

[color=blue]
> He is pushing a "Minor Service Special" for $59.95.[/color]

Well, of *course* he is.

You need to get it out of your mind that these people have any interest
in your as a person. They see you as a cash cow to be milked. And they
will do everything they can to separate your money from your wallet.

In article <sakii2112fvbfgkaa4rnfrm9ql08aqbb6v@4ax.com>,
MO full name <nospam@hole.org> wrote:
[color=blue]
> They have had a full year to get it right! Is this anything other
> gross incompetence, misrepresentation and fraud for personal or
> corporate gain?[/color]

It's not misrepresentation in the least.

Grow up, fer chrissakes.

"Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
news:elmop-91CFAF.18003308102006@nntp1.usenetserver.com...[color=blue]
> In article <akeii2hqq1im7k7mmt2mva0d4tlrrjilhi@4ax.com>,
> MO full name <nospam@hole.org> wrote:
>[color=green]
>> Just got another solicitation from my T dealer. The second paragraph
>> is double height and in red all capital letters as follows:
>>
>> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
>> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
>>
>> This is contrary to everything else in writing that states 6 months or
>> 5,000 miles.[/color]
>
> Note that it doesn't say WHO recommends 4 months or 5,000 miles.
>
> Certainly the *dealer* recommends that.
>
>[color=green]
>> He is pushing a "Minor Service Special" for $59.95.[/color]
>
> Well, of *course* he is.
>
> You need to get it out of your mind that these people have any interest
> in your as a person. They see you as a cash cow to be milked. And they
> will do everything they can to separate your money from your wallet.[/color]

Must depend upon the dealership. I walked in once quite a few years ago,
asking about a tune-up, pre-winter, since I'd had only minor services done
up till that point. The service manager asked how many miles I had on the
car (~10K, IIRC), & then asked how it was running. Fine, I said. He
replied,"In that case, don't bother until you hit 15K (IIRC) miles, since
that's what's recommended as the first major servicing for your particular
car."

Cathy
[color=blue]
>[/color]

"MO full name" <nospam@hole.org> wrote in message
news:sakii2112fvbfgkaa4rnfrm9ql08aqbb6v@4ax.com...[color=blue]
> On Sun, 8 Oct 2006 13:37:27 -0500, "Ray O"
> <rokigawaATtristarassociatesDOTcom> wrote:
>[color=green]
>>
>>"MO full name" <nospam@hole.org> wrote in message
>>news:akeii2hqq1im7k7mmt2mva0d4tlrrjilhi@4ax.com...[color=darkred]
>>> Just got another solicitation from my T dealer. The second paragraph
>>> is double height and in red all capital letters as follows:
>>>
>>> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
>>> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
>>>
>>> This is contrary to everything else in writing that states 6 months or
>>> 5,000 miles.
>>>
>>> He is pushing a "Minor Service Special" for $59.95. Where they
>>> lubricate chassis (I understood there were no such lubrication
>>> points.???) and service rear brakes (why?). So far I only have 1800
>>> miles on the odo.
>>>
>>> Is this Toyota dealer dishonest or does he not know his ass from a
>>> hole in the ground here at the END of the 2006 production/sales year?
>>>
>>> Would actors like this have the mental ability to follow a check list
>>> and perform specified routine tasks?
>>>
>>> Should I trust them and why?
>>>
>>> Should I forward this to the state AG?
>>>
>>> mo[/color]
>>
>>The software that the dealer is using probably is smart enough to insert
>>the
>>year and model for your vehicle but not smart enough to know the specific
>>requirements for it so they use a generic recommendation based on the most
>>service-intensive vehicle. For example, vehicles with drum brakes should
>>have periodic cleaning and have the adjustment checked.
>>
>>Follow the recommendations in your owner's manual.[/color]
>
> They have had a full year to get it right! Is this anything other
> gross incompetence, misrepresentation and fraud for personal or
> corporate gain? Blaming software and at this late date - does this
> have any validity people?
> So what kind of service should I expect with this sort of thinking?[/color]

Dealerships generally purchase software from vendors, who make it generic
enough to be able to sell to dealerships for any make and model. The
letters and advertisements are basically just a mail merge. The recommended
interval used to be 4 months or 3,000 miles, they probably just changed the
mileage.
--

Ray O
(correct punctuation to reply)

On Sun, 8 Oct 2006 18:04:55 -0500, "Ray O"
<rokigawaATtristarassociatesDOTcom> wrote:
[color=blue]
>
>"MO full name" <nospam@hole.org> wrote in message
>news:sakii2112fvbfgkaa4rnfrm9ql08aqbb6v@4ax.com...[color=green]
>> On Sun, 8 Oct 2006 13:37:27 -0500, "Ray O"
>> <rokigawaATtristarassociatesDOTcom> wrote:
>>[color=darkred]
>>>
>>>"MO full name" <nospam@hole.org> wrote in message
>>>news:akeii2hqq1im7k7mmt2mva0d4tlrrjilhi@4ax.com...
>>>> Just got another solicitation from my T dealer. The second paragraph
>>>> is double height and in red all capital letters as follows:
>>>>
>>>> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
>>>> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
>>>>
>>>> This is contrary to everything else in writing that states 6 months or
>>>> 5,000 miles.
>>>>
>>>> He is pushing a "Minor Service Special" for $59.95. Where they
>>>> lubricate chassis (I understood there were no such lubrication
>>>> points.???) and service rear brakes (why?). So far I only have 1800
>>>> miles on the odo.
>>>>
>>>> Is this Toyota dealer dishonest or does he not know his ass from a
>>>> hole in the ground here at the END of the 2006 production/sales year?
>>>>
>>>> Would actors like this have the mental ability to follow a check list
>>>> and perform specified routine tasks?
>>>>
>>>> Should I trust them and why?
>>>>
>>>> Should I forward this to the state AG?
>>>>
>>>> mo
>>>
>>>The software that the dealer is using probably is smart enough to insert
>>>the
>>>year and model for your vehicle but not smart enough to know the specific
>>>requirements for it so they use a generic recommendation based on the most
>>>service-intensive vehicle. For example, vehicles with drum brakes should
>>>have periodic cleaning and have the adjustment checked.
>>>
>>>Follow the recommendations in your owner's manual.[/color]
>>
>> They have had a full year to get it right! Is this anything other
>> gross incompetence, misrepresentation and fraud for personal or
>> corporate gain? Blaming software and at this late date - does this
>> have any validity people?
>> So what kind of service should I expect with this sort of thinking?[/color]
>
>Dealerships generally purchase software from vendors, who make it generic
>enough to be able to sell to dealerships for any make and model. The
>letters and advertisements are basically just a mail merge. The recommended
>interval used to be 4 months or 3,000 miles, they probably just changed the
>mileage.[/color]

I have a feeling that I will find out if this is their standard
business practice. They may just want to 'mail-merge' a correction or
retraction to everyone.
A major chain was recently convicted and at least fined big time for
selling un-needed parts and services. Don't know the details but in
CA you better not do this or you may find yourself doing a classic
perp walk.

Have other T owners gotten similar letters with incorrect service
intervals?

MO full name wrote:[color=blue]
> Just got another solicitation from my T dealer. The second paragraph
> is double height and in red all capital letters as follows:
>
> THE RECOMMENDED SERVICE INTERVAL FOR YOUR 2006 TOYOTA SIENNA
> IS 4 MONTHS OR 5,OOO MILES, WHICHEVER COMES FIRST.
>
> This is contrary to everything else in writing that states 6 months or 5,000 miles.[/color]

Almost all dealers advocate much more maintenance than required by the
manufacturer because dealers now derive most of their profits from the
service dept., not the sales dept. If you follow the strictest
maintenance schedule listed in the owner's manual, you'll likely spend
only 30-50% the cost of the dealer's recommendations. There's one
maintenance item that may actually not be recommended enough: brake
fluid change. If you have ABS, get it done every 2 years, regardless
of mileage (removes moisture, which is absorbed from the air, even
through rubber brake lines).
[color=blue]
> He is pushing a "Minor Service Special" for $59.95. Where they
> lubricate chassis (I understood there were no such lubrication
> points.???) and service rear brakes (why?). So far I only have 1800
> miles on the odo.[/color]

Chassis lubrication now often consists of merely spraying rubber
preservative on the joint boots (ball, CV, steering rack) and
suspension bushings. Rear brake service probably entails inspecting
the shoes (if they're drum brakes, I hope they pull the drums since
there's usually an inspection port for only 1 of the shoes, and shoes
and pads don't always wear evenly) and adjusting the parking brake.

Ray O wrote:
[color=blue]
>vehicles with drum brakes should
>have periodic cleaning and have the adjustment checked.[/color]

Eh? I've never heard of any such requirements.

"dizzy" <dizzy@nospam.invalid> wrote in message
news:oa7ji2d61djq875jptmvjstjr4pte8pl28@4ax.com...[color=blue]
> Ray O wrote:
>[color=green]
>>vehicles with drum brakes should
>>have periodic cleaning and have the adjustment checked.[/color]
>
> Eh? I've never heard of any such requirements.
>[/color]

With the advent of automatic transmissions, many people no longer routinely
use their parking brakes, and using the parking brake is what adjusts the
shoes on Toyotas with drum brakes. Periodic cleaning will lessen brake
squeal.
--

Ray O
(correct punctuation to reply)

Ray O wrote:
[color=blue]
>"dizzy" <dizzy@nospam.invalid> wrote in message[color=green]
>>
>> Ray O wrote:
>>[color=darkred]
>>>vehicles with drum brakes should
>>>have periodic cleaning and have the adjustment checked.[/color]
>>
>> Eh? I've never heard of any such requirements.[/color]
>
>With the advent of automatic transmissions, many people no longer routinely
>use their parking brakes, and using the parking brake is what adjusts the
>shoes on Toyotas with drum brakes. Periodic cleaning will lessen brake
>squeal.[/color]

IIRC, in the old days applying the (drum) brakes while in reverse
would adjust them. Is this no longer the case? Or maybe Toyota's
just different?