Re: Warranty work question

On Tue, 24 Oct 2006 00:14:55 +0000, Realto Margarino wrote:
[color=blue]
> Took my 2006 Yaris in for warranty work today. Some linkage in the
> steering column broke and this rendered both my horn and my airbag
> inoperable. The linkage item cost 385.00 CAN.
>
> I had to wait a week to get the work done and they had the part in
> stock. Is that an abnormal wait from a dealer?
>
> And I received no paperwork whatsoever pertaining to the repair.
> I have nothing to prove that the work was ever done. What do you
> all think of that?
>
> cordially, as always,
>
> rm[/color]

Did they bill you for it?

Sounds like they had a Factory Rep look at it (this is mere speculation on
my part) and decided it was something that needed replacing (in a CYA
situation) and didn't want any record of it.

I would call them and say, Hey, I didn't get any paperwork for this. After
paying $385, I'd like some documentation.

If they balk at that, I would call Toyota Canada and say, "Yo! What up?!?!
I paid a lot of $$$ for this and it looks like they're burying it" and see
what they have to say about it.

I bet they charged you for a defect and don't want to admit it. I hope you
paid with something traceable like a check or a Credit Card.

..//Hachiroku <Truenoe@ae86.gta> trolled:
[color=blue]
> Did they bill you for it?[/color]
[color=blue]
> Sounds like they had a Factory Rep look at it (this is mere speculation on
> my part) and decided it was something that needed replacing (in a CYA
> situation) and didn't want any record of it.[/color]
[color=blue]
> I would call them and say, Hey, I didn't get any paperwork for this. After
> paying $385, I'd like some documentation.[/color]

No, I didn't pay anything for it. They just told me what I would
have had to pay if it wasn't under warranty.
[color=blue]
> If they balk at that, I would call Toyota Canada and say, "Yo!
> What up?!?! I paid a lot of $$$ for this and it looks like
> they're burying it" and see what they have to say about it.[/color]

No, I wouldn't have paid anything and not gotten a receipt.

cordially, as always,

rm

On Tue, 24 Oct 2006 02:11:49 GMT, Realto Margarino <rm@youasked.org>
wrote:
[color=blue]
>.//Hachiroku <Truenoe@ae86.gta> trolled:
>[color=green]
>> Did they bill you for it?[/color]
>[color=green]
>> Sounds like they had a Factory Rep look at it (this is mere speculation on
>> my part) and decided it was something that needed replacing (in a CYA
>> situation) and didn't want any record of it.[/color]
>[color=green]
>> I would call them and say, Hey, I didn't get any paperwork for this. After
>> paying $385, I'd like some documentation.[/color]
>
>No, I didn't pay anything for it. They just told me what I would
>have had to pay if it wasn't under warranty.[/color]

Kinda like those commercials that say "A $500.00 value for only
$29.95"?
--
gburnore at DataBasix dot Com
---------------------------------------------------------------------------
How you look depends on where you go.
---------------------------------------------------------------------------
Gary L. Burnore | ÝÛ³ºÝ³Þ³ºÝ³³Ýۺݳ޳ºÝ³Ý³Þ³ºÝ³ÝÝÛ³
| ÝÛ³ºÝ³Þ³ºÝ³³Ýۺݳ޳ºÝ³Ý³Þ³ºÝ³ÝÝÛ³
Official .sig, Accept no substitutes. | ÝÛ³ºÝ³Þ³ºÝ³³Ýۺݳ޳ºÝ³Ý³Þ³ºÝ³ÝÝÛ³
| ÝÛ 0 1 7 2 3 / Ý³Þ 3 7 4 9 3 0 Û³
Black Helicopter Repair Services, Ltd.| Official Proof of Purchase
===========================================================================

In article <DDe%g.51$x12.42@fe01.news.easynews.com>,
Realto Margarino <rm@youasked.org> wrote:
[color=blue]
> No, I didn't pay anything for it. They just told me what I would
> have had to pay if it wasn't under warranty.
>[color=green]
> > If they balk at that, I would call Toyota Canada and say, "Yo!
> > What up?!?! I paid a lot of $$$ for this and it looks like
> > they're burying it" and see what they have to say about it.[/color]
>
> No, I wouldn't have paid anything and not gotten a receipt.[/color]

For any warranty work Chrysler has done for me I've received a receipt
showing what Chrysler paid the dealer for the repair.
Is Toyota covering up this repair?

On Tue, 24 Oct 2006 02:11:49 +0000, Realto Margarino wrote:
[color=blue]
> .//Hachiroku <Truenoe@ae86.gta> trolled:
>[color=green]
>> Did they bill you for it?[/color]
>[color=green]
>> Sounds like they had a Factory Rep look at it (this is mere speculation on
>> my part) and decided it was something that needed replacing (in a CYA
>> situation) and didn't want any record of it.[/color]
>[color=green]
>> I would call them and say, Hey, I didn't get any paperwork for this. After
>> paying $385, I'd like some documentation.[/color]
>
> No, I didn't pay anything for it. They just told me what I would
> have had to pay if it wasn't under warranty.[/color]


Sorry...I missed the part about Warranty Work...
[color=blue]
>[color=green]
>> If they balk at that, I would call Toyota Canada and say, "Yo!
>> What up?!?! I paid a lot of $$$ for this and it looks like
>> they're burying it" and see what they have to say about it.[/color]
>
> No, I wouldn't have paid anything and not gotten a receipt.
>
> cordially, as always,
>
> rm[/color]

I don;t think I ever got a repair order for warranty work...I can't recall.
There was one car that had a bad throw-out bearing in '78, another that
had a corroded slave cylinder for the clutch in '80, and a '74 Corolla
that the rear end went on. I think I got a slip with the throw-out
bearing, but I can't recall.

However, with the new Lemon Laws (at least here in Mass) if an item is
reparied under warranty, then the clock starts all over again.

Let's say you have a 36 month, 36,000 mile warranty. So, let's say you're
at 32,000 miles and the AT blows. According to Mass lemon laws, the
warranty for the Transmission starts all over again! So, if at 64,000
miles (and under 72 months!) they have to replace it AGAIN if it blows,
and so forth.

In this case, I certainly WOULD ask for a Repair Order!
Come to think of it, when I returned my Scion for a new battery a few
weeks ago, they DID give me a no-charge Repair order...

".//Hachiroku" <Truenoe@ae86.gta> wrote in message
news:ctx%g.8626$gZ2.8171@trndny07...[color=blue]
> On Tue, 24 Oct 2006 02:11:49 +0000, Realto Margarino wrote:
>[color=green]
>> .//Hachiroku <Truenoe@ae86.gta> trolled:
>>[color=darkred]
>>> Did they bill you for it?[/color]
>>[color=darkred]
>>> Sounds like they had a Factory Rep look at it (this is mere speculation
>>> on
>>> my part) and decided it was something that needed replacing (in a CYA
>>> situation) and didn't want any record of it.[/color]
>>[color=darkred]
>>> I would call them and say, Hey, I didn't get any paperwork for this.
>>> After
>>> paying $385, I'd like some documentation.[/color]
>>
>> No, I didn't pay anything for it. They just told me what I would
>> have had to pay if it wasn't under warranty.[/color]
>
>
> Sorry...I missed the part about Warranty Work...
>[color=green]
>>[color=darkred]
>>> If they balk at that, I would call Toyota Canada and say, "Yo!
>>> What up?!?! I paid a lot of $$$ for this and it looks like
>>> they're burying it" and see what they have to say about it.[/color]
>>
>> No, I wouldn't have paid anything and not gotten a receipt.
>>
>> cordially, as always,
>>
>> rm[/color]
>
> I don;t think I ever got a repair order for warranty work...I can't
> recall.
> There was one car that had a bad throw-out bearing in '78, another that
> had a corroded slave cylinder for the clutch in '80, and a '74 Corolla
> that the rear end went on. I think I got a slip with the throw-out
> bearing, but I can't recall.
>
> However, with the new Lemon Laws (at least here in Mass) if an item is
> reparied under warranty, then the clock starts all over again.
>
> Let's say you have a 36 month, 36,000 mile warranty. So, let's say you're
> at 32,000 miles and the AT blows. According to Mass lemon laws, the
> warranty for the Transmission starts all over again! So, if at 64,000
> miles (and under 72 months!) they have to replace it AGAIN if it blows,
> and so forth.
>
> In this case, I certainly WOULD ask for a Repair Order!
> Come to think of it, when I returned my Scion for a new battery a few
> weeks ago, they DID give me a no-charge Repair order...
>[/color]

Err, Hachi San,

In Mass, the clock does not start over again whenever a repair is performed.
Also, the lemon law for a new or leased vehicle applies for 1 year of 15,000
miles, whichever comes first, not for the term of the new vehicle warranty,
which is generally longer.

AFAIK, the clock does not re-start in any state lemon law unless a vehicle
is replaced. The replacement vehicle basically gets a new warranty and
lemon law.
--

Ray O
(correct punctuation to reply)

On Tue, 24 Oct 2006 19:02:56 -0500, Ray O wrote:
[color=blue]
>
> ".//Hachiroku" <Truenoe@ae86.gta> wrote in message
> news:ctx%g.8626$gZ2.8171@trndny07...[color=green]
>> On Tue, 24 Oct 2006 02:11:49 +0000, Realto Margarino wrote:
>>[color=darkred]
>>> .//Hachiroku <Truenoe@ae86.gta> trolled:
>>>
>>>> Did they bill you for it?
>>>
>>>> Sounds like they had a Factory Rep look at it (this is mere speculation
>>>> on
>>>> my part) and decided it was something that needed replacing (in a CYA
>>>> situation) and didn't want any record of it.
>>>
>>>> I would call them and say, Hey, I didn't get any paperwork for this.
>>>> After
>>>> paying $385, I'd like some documentation.
>>>
>>> No, I didn't pay anything for it. They just told me what I would
>>> have had to pay if it wasn't under warranty.[/color]
>>
>>
>> Sorry...I missed the part about Warranty Work...
>>[color=darkred]
>>>
>>>> If they balk at that, I would call Toyota Canada and say, "Yo!
>>>> What up?!?! I paid a lot of $$$ for this and it looks like
>>>> they're burying it" and see what they have to say about it.
>>>
>>> No, I wouldn't have paid anything and not gotten a receipt.
>>>
>>> cordially, as always,
>>>
>>> rm[/color]
>>
>> I don;t think I ever got a repair order for warranty work...I can't
>> recall.
>> There was one car that had a bad throw-out bearing in '78, another that
>> had a corroded slave cylinder for the clutch in '80, and a '74 Corolla
>> that the rear end went on. I think I got a slip with the throw-out
>> bearing, but I can't recall.
>>
>> However, with the new Lemon Laws (at least here in Mass) if an item is
>> reparied under warranty, then the clock starts all over again.
>>
>> Let's say you have a 36 month, 36,000 mile warranty. So, let's say you're
>> at 32,000 miles and the AT blows. According to Mass lemon laws, the
>> warranty for the Transmission starts all over again! So, if at 64,000
>> miles (and under 72 months!) they have to replace it AGAIN if it blows,
>> and so forth.
>>
>> In this case, I certainly WOULD ask for a Repair Order!
>> Come to think of it, when I returned my Scion for a new battery a few
>> weeks ago, they DID give me a no-charge Repair order...
>>[/color]
>
> Err, Hachi San,
>
> In Mass, the clock does not start over again whenever a repair is performed.
> Also, the lemon law for a new or leased vehicle applies for 1 year of 15,000
> miles, whichever comes first, not for the term of the new vehicle warranty,
> which is generally longer.
>
> AFAIK, the clock does not re-start in any state lemon law unless a vehicle
> is replaced. The replacement vehicle basically gets a new warranty and
> lemon law.[/color]


Oh, no! When I was selling used cars, it specifically stated on the Info
Sheet in the windows that any repair started the clock all over again..for
THAT part. Not the entire car. If a car fails three times for the SAME
defect, the dealer has to buy it back if the owner chooses, of course for
the current market value minus mileage, damage, etc. But thet part gets
the original warranty all over again!

It has gotten REAL tought to sell cars in Mass since you were here, Ray!

".//Hachiroku" <Truenoe@ae86.gta> wrote in message
news:jzz%g.3808$Wp3.2496@trndny05...[color=blue]
> On Tue, 24 Oct 2006 19:02:56 -0500, Ray O wrote:
>[color=green]
>>
>> ".//Hachiroku" <Truenoe@ae86.gta> wrote in message
>> news:ctx%g.8626$gZ2.8171@trndny07...[color=darkred]
>>> On Tue, 24 Oct 2006 02:11:49 +0000, Realto Margarino wrote:
>>>
>>>> .//Hachiroku <Truenoe@ae86.gta> trolled:
>>>>
>>>>> Did they bill you for it?
>>>>
>>>>> Sounds like they had a Factory Rep look at it (this is mere
>>>>> speculation
>>>>> on
>>>>> my part) and decided it was something that needed replacing (in a CYA
>>>>> situation) and didn't want any record of it.
>>>>
>>>>> I would call them and say, Hey, I didn't get any paperwork for this.
>>>>> After
>>>>> paying $385, I'd like some documentation.
>>>>
>>>> No, I didn't pay anything for it. They just told me what I would
>>>> have had to pay if it wasn't under warranty.
>>>
>>>
>>> Sorry...I missed the part about Warranty Work...
>>>
>>>>
>>>>> If they balk at that, I would call Toyota Canada and say, "Yo!
>>>>> What up?!?! I paid a lot of $$$ for this and it looks like
>>>>> they're burying it" and see what they have to say about it.
>>>>
>>>> No, I wouldn't have paid anything and not gotten a receipt.
>>>>
>>>> cordially, as always,
>>>>
>>>> rm
>>>
>>> I don;t think I ever got a repair order for warranty work...I can't
>>> recall.
>>> There was one car that had a bad throw-out bearing in '78, another that
>>> had a corroded slave cylinder for the clutch in '80, and a '74 Corolla
>>> that the rear end went on. I think I got a slip with the throw-out
>>> bearing, but I can't recall.
>>>
>>> However, with the new Lemon Laws (at least here in Mass) if an item is
>>> reparied under warranty, then the clock starts all over again.
>>>
>>> Let's say you have a 36 month, 36,000 mile warranty. So, let's say
>>> you're
>>> at 32,000 miles and the AT blows. According to Mass lemon laws, the
>>> warranty for the Transmission starts all over again! So, if at 64,000
>>> miles (and under 72 months!) they have to replace it AGAIN if it blows,
>>> and so forth.
>>>
>>> In this case, I certainly WOULD ask for a Repair Order!
>>> Come to think of it, when I returned my Scion for a new battery a few
>>> weeks ago, they DID give me a no-charge Repair order...
>>>[/color]
>>
>> Err, Hachi San,
>>
>> In Mass, the clock does not start over again whenever a repair is
>> performed.
>> Also, the lemon law for a new or leased vehicle applies for 1 year of
>> 15,000
>> miles, whichever comes first, not for the term of the new vehicle
>> warranty,
>> which is generally longer.
>>
>> AFAIK, the clock does not re-start in any state lemon law unless a
>> vehicle
>> is replaced. The replacement vehicle basically gets a new warranty and
>> lemon law.[/color]
>
>
> Oh, no! When I was selling used cars, it specifically stated on the Info
> Sheet in the windows that any repair started the clock all over again..for
> THAT part. Not the entire car. If a car fails three times for the SAME
> defect, the dealer has to buy it back if the owner chooses, of course for
> the current market value minus mileage, damage, etc. But thet part gets
> the original warranty all over again!
>
> It has gotten REAL tought to sell cars in Mass since you were here, Ray!
>[/color]

I'm new to this tiny url stuff, but here is a link to the Mass state site
regarding new vehicle lemon laws: [url]http://tinyurl.com/ynz8jr[/url]

so if that doesn't work, here is the original:

[url]http://www.mass.gov/portal/gog_cache.jsp?q=cache:5PpJxULQmUUJ:www.mass.gov/%3FpageID%3Docaterminal%26L%3D4%26L0%3DHome%26L1%3DConsumer%26L2%3DAutos%26L3%3DLemon%2BLaws%26sid%3DEoca%26b%3Dterminalcontent%26f%3Dthe_new_and_leased_car_lemon_law%26csid%3DEoca+lemon+law&access=p&output=xml_no_dtd&ie=UTF-8&client=mgov&site=default_collection&proxystylesheet=mgov&oe=ISO-8859-1[/url]

Here is a link to the actual law:
[url]http://www.mass.gov/legis/laws/mgl/90-7n.5.htm[/url]

here is a link to the used vehicle lemon law: [url]http://tinyurl.com/y4jhbc[/url]

Under the new vehicle lemon law, only defects that impair the use, value, or
safety of the vehicle are covered, and the dealer has to make 3 repair
attempts or the vehicle has to be down for 15 business days, and after that
prerequisite, the consumer has to give the manufacturer 1 final chance, and
the manufacturer has 7 days to fix it. There is no provision for the clock
to start over, at least in any of the Mass state sites. Believe me, I am
very familiar with that law, since people used to threaten me with it every
day. The biggest change from when I was there is the inclusion of leased
vehicles.

As far as repairs performed by a dealer, the repairs are covered for the
balance of the manufacturer's warranty for the affected part or 12 months,
12,000 miles, whichever is longer.
--

Ray O
(correct punctuation to reply)

On Tue, 24 Oct 2006 21:52:37 -0500, Ray O wrote:
[color=blue]
>
> ".//Hachiroku" <Truenoe@ae86.gta> wrote in message
> news:jzz%g.3808$Wp3.2496@trndny05...[color=green]
>> On Tue, 24 Oct 2006 19:02:56 -0500, Ray O wrote:
>>[color=darkred]
>>>
>>> ".//Hachiroku" <Truenoe@ae86.gta> wrote in message
>>> news:ctx%g.8626$gZ2.8171@trndny07...
>>>> On Tue, 24 Oct 2006 02:11:49 +0000, Realto Margarino wrote:
>>>>
>>>>> .//Hachiroku <Truenoe@ae86.gta> trolled:
>>>>>
>>>>>> Did they bill you for it?
>>>>>
>>>>>> Sounds like they had a Factory Rep look at it (this is mere
>>>>>> speculation
>>>>>> on
>>>>>> my part) and decided it was something that needed replacing (in a CYA
>>>>>> situation) and didn't want any record of it.
>>>>>
>>>>>> I would call them and say, Hey, I didn't get any paperwork for this.
>>>>>> After
>>>>>> paying $385, I'd like some documentation.
>>>>>
>>>>> No, I didn't pay anything for it. They just told me what I would
>>>>> have had to pay if it wasn't under warranty.
>>>>
>>>>
>>>> Sorry...I missed the part about Warranty Work...
>>>>
>>>>>
>>>>>> If they balk at that, I would call Toyota Canada and say, "Yo!
>>>>>> What up?!?! I paid a lot of $$$ for this and it looks like
>>>>>> they're burying it" and see what they have to say about it.
>>>>>
>>>>> No, I wouldn't have paid anything and not gotten a receipt.
>>>>>
>>>>> cordially, as always,
>>>>>
>>>>> rm
>>>>
>>>> I don;t think I ever got a repair order for warranty work...I can't
>>>> recall.
>>>> There was one car that had a bad throw-out bearing in '78, another that
>>>> had a corroded slave cylinder for the clutch in '80, and a '74 Corolla
>>>> that the rear end went on. I think I got a slip with the throw-out
>>>> bearing, but I can't recall.
>>>>
>>>> However, with the new Lemon Laws (at least here in Mass) if an item is
>>>> reparied under warranty, then the clock starts all over again.
>>>>
>>>> Let's say you have a 36 month, 36,000 mile warranty. So, let's say
>>>> you're
>>>> at 32,000 miles and the AT blows. According to Mass lemon laws, the
>>>> warranty for the Transmission starts all over again! So, if at 64,000
>>>> miles (and under 72 months!) they have to replace it AGAIN if it blows,
>>>> and so forth.
>>>>
>>>> In this case, I certainly WOULD ask for a Repair Order!
>>>> Come to think of it, when I returned my Scion for a new battery a few
>>>> weeks ago, they DID give me a no-charge Repair order...
>>>>
>>>
>>> Err, Hachi San,
>>>
>>> In Mass, the clock does not start over again whenever a repair is
>>> performed.
>>> Also, the lemon law for a new or leased vehicle applies for 1 year of
>>> 15,000
>>> miles, whichever comes first, not for the term of the new vehicle
>>> warranty,
>>> which is generally longer.
>>>
>>> AFAIK, the clock does not re-start in any state lemon law unless a
>>> vehicle
>>> is replaced. The replacement vehicle basically gets a new warranty and
>>> lemon law.[/color]
>>
>>
>> Oh, no! When I was selling used cars, it specifically stated on the Info
>> Sheet in the windows that any repair started the clock all over again..for
>> THAT part. Not the entire car. If a car fails three times for the SAME
>> defect, the dealer has to buy it back if the owner chooses, of course for
>> the current market value minus mileage, damage, etc. But thet part gets
>> the original warranty all over again!
>>
>> It has gotten REAL tought to sell cars in Mass since you were here, Ray!
>>[/color]
>
> I'm new to this tiny url stuff, but here is a link to the Mass state site
> regarding new vehicle lemon laws: [url]http://tinyurl.com/ynz8jr[/url]
>
> so if that doesn't work, here is the original:
>
> [url]http://www.mass.gov/portal/gog_cache.jsp?q=cache:5PpJxULQmUUJ:www.mass.gov/%3FpageID%3Docaterminal%26L%3D4%26L0%3DHome%26L1%3DConsumer%26L2%3DAutos%26L3%3DLemon%2BLaws%26sid%3DEoca%26b%3Dterminalcontent%26f%3Dthe_new_and_leased_car_lemon_law%26csid%3DEoca+lemon+law&access=p&output=xml_no_dtd&ie=UTF-8&client=mgov&site=default_collection&proxystylesheet=mgov&oe=ISO-8859-1[/url]
>
> Here is a link to the actual law:
> [url]http://www.mass.gov/legis/laws/mgl/90-7n.5.htm[/url]
>
> here is a link to the used vehicle lemon law: [url]http://tinyurl.com/y4jhbc[/url]
>
> Under the new vehicle lemon law, only defects that impair the use, value, or
> safety of the vehicle are covered, and the dealer has to make 3 repair
> attempts or the vehicle has to be down for 15 business days, and after that
> prerequisite, the consumer has to give the manufacturer 1 final chance, and
> the manufacturer has 7 days to fix it. There is no provision for the clock
> to start over, at least in any of the Mass state sites. Believe me, I am
> very familiar with that law, since people used to threaten me with it every
> day. The biggest change from when I was there is the inclusion of leased
> vehicles.
>
> As far as repairs performed by a dealer, the repairs are covered for the
> balance of the manufacturer's warranty for the affected part or 12 months,
> 12,000 miles, whichever is longer.[/color]


Hmmm....this appears to have changed. Within the last couple years. The
forms that we had were printed by one of 'those' companies that
specializes in printing forms to comply with laws for various states, and
the ones we had specified the repaired part was covered under the original
warranty. Either this was what was in effect when they first printed our
forms (our forms were a few years old...I think the owner was getting a
new batch when I left) or the printing company goofed!

Believe me...if the owner notices the difference, he WILL have them
changed! Although, he was pretty good on repairs, as long as you didn't
nickle and dime him for stuff you could replace yourself like windshield
wipers, etc. If you did, then by law we were able to charge up to $100 per
reapiar, and he certainly would. If you took care of the little stuff by
yourself, or it was an Inspection issue, then I saw him do very large
reapirs for nothing, just to have a happy customer (Inspection repairs are
by law, but blown trannies by beating your truck through the woods aren't!)
He was actually pretty good.

"Hachiroku" <Trueno@ae86.gts> wrote in message
news:VIK%g.2106$6f4.783@trndny01...[color=blue]
> On Tue, 24 Oct 2006 21:52:37 -0500, Ray O wrote:
>[color=green]
>>
>> ".//Hachiroku" <Truenoe@ae86.gta> wrote in message
>> news:jzz%g.3808$Wp3.2496@trndny05...[color=darkred]
>>> On Tue, 24 Oct 2006 19:02:56 -0500, Ray O wrote:
>>>
>>>>
>>>> ".//Hachiroku" <Truenoe@ae86.gta> wrote in message
>>>> news:ctx%g.8626$gZ2.8171@trndny07...
>>>>> On Tue, 24 Oct 2006 02:11:49 +0000, Realto Margarino wrote:
>>>>>
>>>>>> .//Hachiroku <Truenoe@ae86.gta> trolled:
>>>>>>
>>>>>>> Did they bill you for it?
>>>>>>
>>>>>>> Sounds like they had a Factory Rep look at it (this is mere
>>>>>>> speculation
>>>>>>> on
>>>>>>> my part) and decided it was something that needed replacing (in a
>>>>>>> CYA
>>>>>>> situation) and didn't want any record of it.
>>>>>>
>>>>>>> I would call them and say, Hey, I didn't get any paperwork for this.
>>>>>>> After
>>>>>>> paying $385, I'd like some documentation.
>>>>>>
>>>>>> No, I didn't pay anything for it. They just told me what I would
>>>>>> have had to pay if it wasn't under warranty.
>>>>>
>>>>>
>>>>> Sorry...I missed the part about Warranty Work...
>>>>>
>>>>>>
>>>>>>> If they balk at that, I would call Toyota Canada and say, "Yo!
>>>>>>> What up?!?! I paid a lot of $$$ for this and it looks like
>>>>>>> they're burying it" and see what they have to say about it.
>>>>>>
>>>>>> No, I wouldn't have paid anything and not gotten a receipt.
>>>>>>
>>>>>> cordially, as always,
>>>>>>
>>>>>> rm
>>>>>
>>>>> I don;t think I ever got a repair order for warranty work...I can't
>>>>> recall.
>>>>> There was one car that had a bad throw-out bearing in '78, another
>>>>> that
>>>>> had a corroded slave cylinder for the clutch in '80, and a '74 Corolla
>>>>> that the rear end went on. I think I got a slip with the throw-out
>>>>> bearing, but I can't recall.
>>>>>
>>>>> However, with the new Lemon Laws (at least here in Mass) if an item is
>>>>> reparied under warranty, then the clock starts all over again.
>>>>>
>>>>> Let's say you have a 36 month, 36,000 mile warranty. So, let's say
>>>>> you're
>>>>> at 32,000 miles and the AT blows. According to Mass lemon laws, the
>>>>> warranty for the Transmission starts all over again! So, if at 64,000
>>>>> miles (and under 72 months!) they have to replace it AGAIN if it
>>>>> blows,
>>>>> and so forth.
>>>>>
>>>>> In this case, I certainly WOULD ask for a Repair Order!
>>>>> Come to think of it, when I returned my Scion for a new battery a few
>>>>> weeks ago, they DID give me a no-charge Repair order...
>>>>>
>>>>
>>>> Err, Hachi San,
>>>>
>>>> In Mass, the clock does not start over again whenever a repair is
>>>> performed.
>>>> Also, the lemon law for a new or leased vehicle applies for 1 year of
>>>> 15,000
>>>> miles, whichever comes first, not for the term of the new vehicle
>>>> warranty,
>>>> which is generally longer.
>>>>
>>>> AFAIK, the clock does not re-start in any state lemon law unless a
>>>> vehicle
>>>> is replaced. The replacement vehicle basically gets a new warranty and
>>>> lemon law.
>>>
>>>
>>> Oh, no! When I was selling used cars, it specifically stated on the Info
>>> Sheet in the windows that any repair started the clock all over
>>> again..for
>>> THAT part. Not the entire car. If a car fails three times for the SAME
>>> defect, the dealer has to buy it back if the owner chooses, of course
>>> for
>>> the current market value minus mileage, damage, etc. But thet part gets
>>> the original warranty all over again!
>>>
>>> It has gotten REAL tought to sell cars in Mass since you were here, Ray!
>>>[/color]
>>
>> I'm new to this tiny url stuff, but here is a link to the Mass state site
>> regarding new vehicle lemon laws: [url]http://tinyurl.com/ynz8jr[/url]
>>
>> so if that doesn't work, here is the original:
>>
>> [url]http://www.mass.gov/portal/gog_cache.jsp?q=cache:5PpJxULQmUUJ:www.mass.gov/%3FpageID%3Docaterminal%26L%3D4%26L0%3DHome%26L1%3DConsumer%26L2%3DAutos%26L3%3DLemon%2BLaws%26sid%3DEoca%26b%3Dterminalcontent%26f%3Dthe_new_and_leased_car_lemon_law%26csid%3DEoca+lemon+law&access=p&output=xml_no_dtd&ie=UTF-8&client=mgov&site=default_collection&proxystylesheet=mgov&oe=ISO-8859-1[/url]
>>
>> Here is a link to the actual law:
>> [url]http://www.mass.gov/legis/laws/mgl/90-7n.5.htm[/url]
>>
>> here is a link to the used vehicle lemon law: [url]http://tinyurl.com/y4jhbc[/url]
>>
>> Under the new vehicle lemon law, only defects that impair the use, value,
>> or
>> safety of the vehicle are covered, and the dealer has to make 3 repair
>> attempts or the vehicle has to be down for 15 business days, and after
>> that
>> prerequisite, the consumer has to give the manufacturer 1 final chance,
>> and
>> the manufacturer has 7 days to fix it. There is no provision for the
>> clock
>> to start over, at least in any of the Mass state sites. Believe me, I
>> am
>> very familiar with that law, since people used to threaten me with it
>> every
>> day. The biggest change from when I was there is the inclusion of leased
>> vehicles.
>>
>> As far as repairs performed by a dealer, the repairs are covered for the
>> balance of the manufacturer's warranty for the affected part or 12
>> months,
>> 12,000 miles, whichever is longer.[/color]
>
>
> Hmmm....this appears to have changed. Within the last couple years. The
> forms that we had were printed by one of 'those' companies that
> specializes in printing forms to comply with laws for various states, and
> the ones we had specified the repaired part was covered under the original
> warranty. Either this was what was in effect when they first printed our
> forms (our forms were a few years old...I think the owner was getting a
> new batch when I left) or the printing company goofed!
>
> Believe me...if the owner notices the difference, he WILL have them
> changed! Although, he was pretty good on repairs, as long as you didn't
> nickle and dime him for stuff you could replace yourself like windshield
> wipers, etc. If you did, then by law we were able to charge up to $100 per
> reapiar, and he certainly would. If you took care of the little stuff by
> yourself, or it was an Inspection issue, then I saw him do very large
> reapirs for nothing, just to have a happy customer (Inspection repairs are
> by law, but blown trannies by beating your truck through the woods
> aren't!)
> He was actually pretty good.[/color]

I forget the name of the company that prints those forms as well as bills of
sales, key tags, repair orders, etc. Perhaps the owner had a more generous
warranty that the law required?
--

Ray O
(correct punctuation to reply)

On Wed, 25 Oct 2006 14:15:20 -0500, Ray O wrote:
[color=blue]
>
> "Hachiroku" <Trueno@ae86.gts> wrote in message
> news:VIK%g.2106$6f4.783@trndny01...[color=green]
>> On Tue, 24 Oct 2006 21:52:37 -0500, Ray O wrote:
>>[color=darkred]
>>>
>>> ".//Hachiroku" <Truenoe@ae86.gta> wrote in message
>>> news:jzz%g.3808$Wp3.2496@trndny05...
>>>> On Tue, 24 Oct 2006 19:02:56 -0500, Ray O wrote:
>>>>
>>>>>
>>>>> ".//Hachiroku" <Truenoe@ae86.gta> wrote in message
>>>>> news:ctx%g.8626$gZ2.8171@trndny07...
>>>>>> On Tue, 24 Oct 2006 02:11:49 +0000, Realto Margarino wrote:
>>>>>>
>>>>>>> .//Hachiroku <Truenoe@ae86.gta> trolled:
>>>>>>>
>>>>>>>> Did they bill you for it?
>>>>>>>
>>>>>>>> Sounds like they had a Factory Rep look at it (this is mere
>>>>>>>> speculation
>>>>>>>> on
>>>>>>>> my part) and decided it was something that needed replacing (in a
>>>>>>>> CYA
>>>>>>>> situation) and didn't want any record of it.
>>>>>>>
>>>>>>>> I would call them and say, Hey, I didn't get any paperwork for this.
>>>>>>>> After
>>>>>>>> paying $385, I'd like some documentation.
>>>>>>>
>>>>>>> No, I didn't pay anything for it. They just told me what I would
>>>>>>> have had to pay if it wasn't under warranty.
>>>>>>
>>>>>>
>>>>>> Sorry...I missed the part about Warranty Work...
>>>>>>
>>>>>>>
>>>>>>>> If they balk at that, I would call Toyota Canada and say, "Yo!
>>>>>>>> What up?!?! I paid a lot of $$$ for this and it looks like
>>>>>>>> they're burying it" and see what they have to say about it.
>>>>>>>
>>>>>>> No, I wouldn't have paid anything and not gotten a receipt.
>>>>>>>
>>>>>>> cordially, as always,
>>>>>>>
>>>>>>> rm
>>>>>>
>>>>>> I don;t think I ever got a repair order for warranty work...I can't
>>>>>> recall.
>>>>>> There was one car that had a bad throw-out bearing in '78, another
>>>>>> that
>>>>>> had a corroded slave cylinder for the clutch in '80, and a '74 Corolla
>>>>>> that the rear end went on. I think I got a slip with the throw-out
>>>>>> bearing, but I can't recall.
>>>>>>
>>>>>> However, with the new Lemon Laws (at least here in Mass) if an item is
>>>>>> reparied under warranty, then the clock starts all over again.
>>>>>>
>>>>>> Let's say you have a 36 month, 36,000 mile warranty. So, let's say
>>>>>> you're
>>>>>> at 32,000 miles and the AT blows. According to Mass lemon laws, the
>>>>>> warranty for the Transmission starts all over again! So, if at 64,000
>>>>>> miles (and under 72 months!) they have to replace it AGAIN if it
>>>>>> blows,
>>>>>> and so forth.
>>>>>>
>>>>>> In this case, I certainly WOULD ask for a Repair Order!
>>>>>> Come to think of it, when I returned my Scion for a new battery a few
>>>>>> weeks ago, they DID give me a no-charge Repair order...
>>>>>>
>>>>>
>>>>> Err, Hachi San,
>>>>>
>>>>> In Mass, the clock does not start over again whenever a repair is
>>>>> performed.
>>>>> Also, the lemon law for a new or leased vehicle applies for 1 year of
>>>>> 15,000
>>>>> miles, whichever comes first, not for the term of the new vehicle
>>>>> warranty,
>>>>> which is generally longer.
>>>>>
>>>>> AFAIK, the clock does not re-start in any state lemon law unless a
>>>>> vehicle
>>>>> is replaced. The replacement vehicle basically gets a new warranty and
>>>>> lemon law.
>>>>
>>>>
>>>> Oh, no! When I was selling used cars, it specifically stated on the Info
>>>> Sheet in the windows that any repair started the clock all over
>>>> again..for
>>>> THAT part. Not the entire car. If a car fails three times for the SAME
>>>> defect, the dealer has to buy it back if the owner chooses, of course
>>>> for
>>>> the current market value minus mileage, damage, etc. But thet part gets
>>>> the original warranty all over again!
>>>>
>>>> It has gotten REAL tought to sell cars in Mass since you were here, Ray!
>>>>
>>>
>>> I'm new to this tiny url stuff, but here is a link to the Mass state site
>>> regarding new vehicle lemon laws: [url]http://tinyurl.com/ynz8jr[/url]
>>>
>>> so if that doesn't work, here is the original:
>>>
>>> [url]http://www.mass.gov/portal/gog_cache.jsp?q=cache:5PpJxULQmUUJ:www.mass.gov/%3FpageID%3Docaterminal%26L%3D4%26L0%3DHome%26L1%3DConsumer%26L2%3DAutos%26L3%3DLemon%2BLaws%26sid%3DEoca%26b%3Dterminalcontent%26f%3Dthe_new_and_leased_car_lemon_law%26csid%3DEoca+lemon+law&access=p&output=xml_no_dtd&ie=UTF-8&client=mgov&site=default_collection&proxystylesheet=mgov&oe=ISO-8859-1[/url]
>>>
>>> Here is a link to the actual law:
>>> [url]http://www.mass.gov/legis/laws/mgl/90-7n.5.htm[/url]
>>>
>>> here is a link to the used vehicle lemon law: [url]http://tinyurl.com/y4jhbc[/url]
>>>
>>> Under the new vehicle lemon law, only defects that impair the use, value,
>>> or
>>> safety of the vehicle are covered, and the dealer has to make 3 repair
>>> attempts or the vehicle has to be down for 15 business days, and after
>>> that
>>> prerequisite, the consumer has to give the manufacturer 1 final chance,
>>> and
>>> the manufacturer has 7 days to fix it. There is no provision for the
>>> clock
>>> to start over, at least in any of the Mass state sites. Believe me, I
>>> am
>>> very familiar with that law, since people used to threaten me with it
>>> every
>>> day. The biggest change from when I was there is the inclusion of leased
>>> vehicles.
>>>
>>> As far as repairs performed by a dealer, the repairs are covered for the
>>> balance of the manufacturer's warranty for the affected part or 12
>>> months,
>>> 12,000 miles, whichever is longer.[/color]
>>
>>
>> Hmmm....this appears to have changed. Within the last couple years. The
>> forms that we had were printed by one of 'those' companies that
>> specializes in printing forms to comply with laws for various states, and
>> the ones we had specified the repaired part was covered under the original
>> warranty. Either this was what was in effect when they first printed our
>> forms (our forms were a few years old...I think the owner was getting a
>> new batch when I left) or the printing company goofed!
>>
>> Believe me...if the owner notices the difference, he WILL have them
>> changed! Although, he was pretty good on repairs, as long as you didn't
>> nickle and dime him for stuff you could replace yourself like windshield
>> wipers, etc. If you did, then by law we were able to charge up to $100 per
>> reapiar, and he certainly would. If you took care of the little stuff by
>> yourself, or it was an Inspection issue, then I saw him do very large
>> reapirs for nothing, just to have a happy customer (Inspection repairs are
>> by law, but blown trannies by beating your truck through the woods
>> aren't!)
>> He was actually pretty good.[/color]
>
> I forget the name of the company that prints those forms as well as bills of
> sales, key tags, repair orders, etc. Perhaps the owner had a more generous
> warranty that the law required?[/color]


LOL! Certainly not! He was pretty good about fixing things, but boy, he
sure didn't LIKE to! These were boilerplate deals made up according to
what state you had your business. There were a few times he told people
we weren't going to fix things, because they had done something that
aggrivated the situation, but most of the time we'd just fix it.

As a followup, today I opened my mail and I found a copy of the work
order from Hogewoning Toyota for the warranty work they did for me.
I was all keyed up to go in there and demand the damned thing, and
here they sent it to me without me saying a word.

Needless to say, I am impressed. I have bought new vehicles from
Chrysler, GM and Honda (in 1981) and the Toyota experience is
totally different. I am curious as to whether the other Japanese
dealers treat you with the same kind of respect.

cordially, as always,

rm

Realto Margarino wrote:
[color=blue]
> Needless to say, I am impressed. I have bought new vehicles from
> Chrysler, GM and Honda (in 1981) and the Toyota experience is
> totally different. I am curious as to whether the other Japanese
> dealers treat you with the same kind of respect.[/color]

Remember that all car manufacturers have good dealers and bad dealers. So
don't judge a company based on an experience with only one of its dealers.