Would be great if such a program is for the entire North American operation. Don't get me wrong, I love my Toyota cars, I just fucking hate the service manager(s) that're there. Thing that pissed me off isn't the fact that they want our money (which is obvious for a business), but it's their attitude when providing a service, which is very bad from what I've experienced.
I am glad they are recognizing there is a problem. My last visit to my local dealer was all but pleasant, I asked about the tailgate TSB and the guy had a major attitude. Yeah I am going to run right back there for service or to buy my next new vehicle.
I doubt anything will come of this. It's just advertising to create the impression that something is being done. The problem starts at the upper level of management/ownership of the dealership and the attitude trickles down through the whole system. They aren't going to fire the owners.
No matter how much you train them, you will never turn a cat into a dog.
luckily, i havent even dealt with any dealers yet. i went through an autobroker, the taco was delivered to my house, and i do my own maintenance on it. hopefully, nothing happens to the truck so i wouldn't have to bring it in.
i think pretty much toyota dealers know they have good vehicles and that there will always be buyers, so they think they can treat anybody like crap. kinda like fry's electronics. they know they have really cheap prices, so they can afford to have below than average customer service skills.
Time will tell if this will bring about change in the dealership. I can say that the dealer I go to for service has been ok. One warrent item (warped part in the lower dash) and a vent not working properly, was fixed with no hassel. The oil changes went well. No oil mess under the hood or frame. I can tell the service department does a lot of work and somethimes they seem to be rushed to get you through. Basically, I don't have a complaint with the service that I have had done.
As much as I'd like to believe it, I have my doubts. Often times things don't change unless there is employee/management turnover. Most of the service people aren't going to change their current ways. I've had my truck over to the dealer I bought it at once and that turned into a huge pain the ass. I've called about the tailgate TSB only to be told I'm going to be inconvienced because they built a component like shit. Maybe it is just my bad luck I've had with this one dealer, from reading other's comments though it wouldn't seem that way.
I've been to three major dealers in the San Diego area. They all suck for service. One, Kearny Mesa sucks even more for parts. you really gotta be on your game to avoid any rectal bleeding.
Color me paranoid but I believe warranty costs to Toyota are tied to hot selling vehicles. That is, if Toyota is making say Xbs as fast as they can and cannot keep up with demand, who gets them first? Whoever keeps warranty costs to a minimum says I.
I agree the Toyota service sucks. I had my Tacoma to the dealer Ten times for the TPMS. Eight times for the left lower dash separating. I called Toyota on the dash and they got involved but the dash still separates. I called Toyota back after it separated again and the customer service rep for Toyota told me “What do you want me to do” He finally suggested I do the arbitration to get a new truck but said I would most likely not win. I have allot of the other problems with my truck discussed on this board but why should I waste my time taking my truck to the dealer when I just have to keep taking it back for the same problem.
Just like others mentioned on the board, The Toyota dealership does not care about quality or customer service. I have had three Toyota trucks in twenty years. I had great service from Peterson Toyota in Boise Idaho but this 06 Tacoma has changed things with them. They try to accuse me of causing the all the problems to my truck. The last time I was in for the dash separating they said I caused it by storing the trailer brake harness under the dash. It fits loose under the dash and I showed them that it was not causing the problem but they stand by the fact that it is the cause of the problem. Luckily there is another Toyota dealer in the Valley so I went there for an oil change and they were done in 30 min. I tell everyone I come across that mentions cars to NOT buy or get a vehicle serviced by Peterson Toyota.
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We will see.
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