Jeff Strickland
02-22-2005, 04:32 PM
"rg" <no@noway.com> wrote in message news:VSVRd.1806$jp4.1805@fe06.lga...
> I was looking at new Tundras today (at Toyota of Fort Worth) and asked the
> salesman if the CD player would play MP3s, he said yes. When I test drove
> the truck I went by my house and got a CD full of MP3s, of course it
didn't
> play it.
>
If the head unit can play MP3, there will be a logo on the front to clearly
let you know that this is the case.
> Why is Toyota not using an MP3 capatible CD player? Talk about behind the
> power curve.
>
> When I got back I told the saleman he was wrong about MP3s (of course now
he
> "knew" it wouldn't play them, nothing Toyota makes (except a Scion player)
> will play MP3s). The situation really got ugly at that point, the salesman
> acused me of waisting his time and not honoring a deal that he thought we
> had already made. I told him any "deal" he thought we had was based on the
> truck having an MP3 compatible player and that he just flat lied to me. I
> told him I would buy the truck if you could solve the MP3 problem. He left
> to see what could be done.
>
> A few minutes later someone else arrives and very offensively accuses us
of
> not honoring the deal, just being rude as hell. At this point my wife went
> off on him (see doesn't do that kind of stuff but this was just way too
much
> to take). I told the guy I wanted to speak to the manager, he said he was
> "a" sales manager, I said I wanted to speak to the general manager. At
this
> point the guy was visibily shaking, I wasn't sure if it was because we
> didn't buckle or if he wanted to take a punch at me. He said he would go
see
> if the manager would see us and we just followed him into the office. The
> manager was the real sales manager, not the GM. He made an attempt to hear
> the story but I'm such he knew the BS his salemen were trying to pull. He
> said Monday he would see what could be done about an MP3 player. I know
> lying salesmen is nothing new but this was a new low.
>
> I have never experinced this kind of BS from Toyota salesmen. I have
bought
> 4 Toyotas from this dealer in the last 8 years and one Lexus from another
> dealer. I like Toyota products, but I tell you I have sure been thinking
> about Hondas this evening.
>
> Monday morning I'm gonna call and complain to:
>
> Toyota corporate customer experience group.
>
> Gulf States Toyota.
>
> Sonic Automotive (they bought the dealership about 3 years ago).
>
> The real GM at Toyota of Fort Worth.
>
> It probably won't do any good but if it doesn't Honda will gain a customer
> and Toyota will lose a good customer.
>
>
>
>
> I was looking at new Tundras today (at Toyota of Fort Worth) and asked the
> salesman if the CD player would play MP3s, he said yes. When I test drove
> the truck I went by my house and got a CD full of MP3s, of course it
didn't
> play it.
>
If the head unit can play MP3, there will be a logo on the front to clearly
let you know that this is the case.
> Why is Toyota not using an MP3 capatible CD player? Talk about behind the
> power curve.
>
> When I got back I told the saleman he was wrong about MP3s (of course now
he
> "knew" it wouldn't play them, nothing Toyota makes (except a Scion player)
> will play MP3s). The situation really got ugly at that point, the salesman
> acused me of waisting his time and not honoring a deal that he thought we
> had already made. I told him any "deal" he thought we had was based on the
> truck having an MP3 compatible player and that he just flat lied to me. I
> told him I would buy the truck if you could solve the MP3 problem. He left
> to see what could be done.
>
> A few minutes later someone else arrives and very offensively accuses us
of
> not honoring the deal, just being rude as hell. At this point my wife went
> off on him (see doesn't do that kind of stuff but this was just way too
much
> to take). I told the guy I wanted to speak to the manager, he said he was
> "a" sales manager, I said I wanted to speak to the general manager. At
this
> point the guy was visibily shaking, I wasn't sure if it was because we
> didn't buckle or if he wanted to take a punch at me. He said he would go
see
> if the manager would see us and we just followed him into the office. The
> manager was the real sales manager, not the GM. He made an attempt to hear
> the story but I'm such he knew the BS his salemen were trying to pull. He
> said Monday he would see what could be done about an MP3 player. I know
> lying salesmen is nothing new but this was a new low.
>
> I have never experinced this kind of BS from Toyota salesmen. I have
bought
> 4 Toyotas from this dealer in the last 8 years and one Lexus from another
> dealer. I like Toyota products, but I tell you I have sure been thinking
> about Hondas this evening.
>
> Monday morning I'm gonna call and complain to:
>
> Toyota corporate customer experience group.
>
> Gulf States Toyota.
>
> Sonic Automotive (they bought the dealership about 3 years ago).
>
> The real GM at Toyota of Fort Worth.
>
> It probably won't do any good but if it doesn't Honda will gain a customer
> and Toyota will lose a good customer.
>
>
>
>