New TN User
Join Date: Dec 2017
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanked 0 Times in 0 Posts
iTrader Score: 0 reviews
2006 Highlander Hybrid with Brake Actuator Problems
So my situation is that the dash lit up a couple months ago as described in the Warranty Enhancement notice. But right after that, the battery died and i replaced it. Apparently, when i replaced the battery, it cleared the error code that the dealer uses to replace the brake actuator for free. My local dealership here in Fredericksburg, VA has been unwilling to work with me on replacing it because they can't retrieve the code. They said that without that code, they can't get paid for the work they would have to do so they wouldn't do it!!!
I called Toyota Customer Service to see if they could help and apparently they were going to reach out to them and have them review the info that they have on file (we took it in and they had diagnosed it) and give me a call back within a couple business days. The dealerships "recommendation" was to keep driving it to see if it would happen again and then bring it in so they could look.
The question i have is this: If something actually is wrong that caused this behavior to happen in the first place (most of the 5 warning lights referenced in the notice), is it a "one and done" thing? IE, will it happen again, or is it "broke" and it's not gonna light up again? I tried to get them to answer that and asked Toyota Customer Service to get that answered but i've heard nothing from anyone.
I'm about ready to call the other dealership that's nearby and see if they can answer my question as to whether the "lights" will show up again. Regardless of whether or not the code is present, they should be able to tell that there is a problem. I have a sound clip that I wish i could upload of me sitting in the vehicle while in my garage with the brake pedal depressed. You can hear a very loud "squeaking" noise and this is just at a standstill. Not to mention the shaking of the vehicle when you are breaking at speeds.
Anyway, I was wondering if anyone had any suggestions on how to get Toyota to pay attention to me and step up and fix this.