warrenty wheel alignment and tire replacement - Toyota Nation Forum : Toyota Car and Truck Forums
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post #1 of 15 Old 05-05-2008, 03:51 PM Thread Starter
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warrenty wheel alignment and tire replacement

My 2008 Camry V6SE I took to Toyota Marin for the 5000 mile tire rotation.

I found out that a new camry can get a warrenty wheel alignment within the first 12,000 miles.

The tires were worn down on the outer edges, the alignment showed toe-in was way off spec.

Have the worn tires on the back now and had the alignment on the good pair up front.

They wrote alignment off , needs two tires,.

I asked Toyota marin and Toyota corporate and opened a case number, but they say sorry charlie, no replacement tires for you.

Toyo j33 215/55/17 stock SE
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post #2 of 15 Old 05-05-2008, 04:12 PM
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Toyota WILL goodwill it. They did for me at 20,000 miles and bought my two new tires.

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post #3 of 15 Old 05-05-2008, 04:38 PM Thread Starter
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Gen6 tire replacement warrenty

Ok, just talked to the dealer toyota marin california and the torrance corperate, and they say No!!!!!!!!!!.

And that I can not talk to a higher decision leval maker. That the regionial service and parts manager has made the decision and that is as far as I can go. Other than small claims court and put toyota.com as the other party.
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post #4 of 15 Old 05-05-2008, 11:28 PM
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trying talkign to their service manager by calling in and see.


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post #5 of 15 Old 05-06-2008, 10:03 AM
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Alignments can be done even longer than you stated, but ONLY if it's a factory defect.

The dealer gets paid quite well to perform an alignment under warranty and to replace tires under warranty.

My guess is that your alignment is out because of another reason that you aren't mentioning.


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post #6 of 15 Old 05-06-2008, 10:36 AM Thread Starter
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Originally Posted by TRD VVTi View Post
Alignments can be done even longer than you stated, but ONLY if it's a factory defect.

The dealer gets paid quite well to perform an alignment under warranty and to replace tires under warranty.

My guess is that your alignment is out because of another reason that you aren't mentioning.
NO Buy Car , drive it, no noticable problem, 5000 mile service, tires checked, service manager gave me that 12,000 mile fiqure.

Both front tires were off by the same amount on toe in.
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post #7 of 15 Old 05-06-2008, 11:57 AM
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Originally Posted by 1956kiteboarder View Post
NO Buy Car , drive it, no noticable problem, 5000 mile service, tires checked, service manager gave me that 12,000 mile fiqure.

Both front tires were off by the same amount on toe in.
The Service Manager is WRONG.

So did they write, "alignment off" or did they cover it under warranty? If it was covered under warranty the alignment wasn't "written off" like you are implying. It was "covered under warranty". Using correct terms will help me to understand your situation.

If the alignment was covered, the tires should also be covered. Did you call Toyota's customer service number that's listed in your owner's manual yourself?


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post #8 of 15 Old 05-06-2008, 12:06 PM Thread Starter
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thre invoice just says claim type "RG:

I was verbally told it was warrenty. I was not charged.

I did pay $20 for the tire rotation
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When i went in for my 1st covered alignment, they told me that they did not have the new specs. So once they finally got the correct specs, the front tires had 0/32 on the outer edge, compared to 5/32 on the inners. I fought the fact that had they had the correct specs the first time I showed up, the tires would not have worn prematurely. that being the case, they bought me two new tires.

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post #10 of 15 Old 05-06-2008, 12:35 PM Thread Starter
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I talked to the service manager at Toyota marin again, and she said under warrenty they will do an alignment upto 12month or 20,000 miles.

the service writter was wrong about the 12,000 mile figure.

She further stated that toyota in torrance corperate. Would not authorize tire replacement.
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post #11 of 15 Old 05-06-2008, 12:50 PM
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STEERING
ST005-01
Title:
REPAIR MANUAL SUPPLEMENT:
VEHICLE PULLING TO ONE SIDE
Models:
All '02 - '07 Toyota Models
November 16, 2001
TSB REVISION NOTICE :
^March 21' 2007: The OP Code for "Preliminary Check & Road Test" and the note have been updated in Warranty Information.
^April 4, 2006: 2007 model year has been added to Applicable Vehicles.
^October 21, 2005: 2003 - 2006 model years for Toyota models and 2004 - 2006 model years for Scion models have been added to Applicable Vehicles. A note has been added to the illustration in Repair Procedure 3.
^March 1, 2004: The note in Step 2-A of the "Wheel Alignment & Tire Characteristics" Section has been changed.
^December 21, 2001: OP Codes updated in Warranty Information. All previous versions of this TSB should be discarded.
Introduction
This bulletin contains general vehicle pulling diagnosis and repair procedures along with specific information to help correct pulling complaints.
This information supplements Repair Manual procedures when the symptoms are:
^The driver holds the steering wheel without exerting steering effort while driving straight ahead, the vehicle drifts to the right or the left.
^While driving straight ahead, the driver has to steer either to the right or the left to maintain straight driving.
Applicable Vehicles
^2002 - 2007 model year Toyota vehicles.

Warranty Information
Applicable Warranty*:
This repair is covered under the Toyota Comprehensive Warranty. This warranty is in effect for 12 months or 20,000 miles, whichever occurs first, from the vehicle's in-service date.
*Warranty application is limited to correction of a problem based upon a customer's specific complaint.
Contents
This bulletin is divided into the following sections:
Wheel Alignment and Tire Characteristics
Repair Procedure Flow Chart
Repair Procedures
1.Important Notice
2.Troubleshooting
3.Vehicle Pulling Caused by Wheel Alignment
4.Vehicle Pulling Caused by Tire Conicity
5.Camber Adjustment Method

Wheel Alignment & Tire Characteristics
1.Relationship Between Wheel Alignment and Vehicle Pulling to One Side
When the cross camber or caster of the front wheel alignment is large, it can cause vehicle pulling.
If the cross camber or caster is within the specified range (30' or less), noticeable vehicle pulling will not occur due to side-to-side differences in camber or caster.
NOTE:On a flat road, if the cross camber or caster is 30' or less and the steering wheel is held without exerting steering effort for 100 m (109 yards) when driving at 100 km/h (62 mph), the alignment-induced drift distance is approximately 0.5 m (1.64ft).
2.Relationship Between Tire Characteristics and Vehicle Pulling to One Side
When radial tires are rotating, they have the characteristic of generating force in the lateral direction between the tire and the road surface. This lateral force is comprised of two factors:
^Ply-steer, which changes direction according to the rotation direction of the tires.
^Conicity, which is generated in a fixed direction regardless of the tire rotation direction.
If these lateral forces are too strong, vehicle pulling will occur.
A.Ply-Steer

Lateral force due to ply-steer is produced by the construction of the belts inside the tire tread. With radial tires, the wire of the belt is slanted as shown in the illustration below. Thus, it is in the lateral direction that tire tread easily changes shape (stretches), and lateral force is generated between the tire and the road surface in the lateral direction.
B.Conicity
Conicity is lateral force resulting from uneven formation of the left and right sides of the tire. The direction the lateral force is exerted depends on the hardness of the side walls and the difference in height between the left/right sides of the tire.
NOTE :
^In the case of vehicle pulling caused by tires, the lateral force which is exerted as a result of conicity has the greatest effect. On a flat road, if the steering wheel is held without exerting steering effort for 100 m (109 yards) when travelling at 100 km/h (62 mph), the vehicle may drift as much as 1.5 m (5ft).
^When vehicle pulling is due to conicity, the amount of drift can be reduced and the direction of drift can be changed by changing the location of the tire or reversing the tire when installing it on the wheel.

Repair Procedure Flow Chart

Repair Procedures
1.IMPORTANT NOTICE
Before repairing vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, the cause of the vehicle pulling to one side is diagnosed as wheel alignment. However, the actual cause may be lateral force generated by the tires. Performing wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This would then cause other problems such as uneven tire wear, etc.
2.Troubleshooting
First determine whether vehicle pulling to one side is caused by a wheel alignment problem or tire characteristics, then decide which repairs to make.
A.Perform the following checks and correct as necessary.
a.Check tires for size, wear and for proper inflation pressure.
b.Check whether the vehicle is noticeably tilted backward/forward or left/right.
NOTE
:Tilting of the vehicle produces a left-right difference in the camber and caster and can cause vehicle pulling to one side.
c.Check brakes for dragging.
B.Confirm problem symptoms.
With the customer accompanying you, drive the vehicle to confirm if the customer's complaint involves vehicle pulling to one side or steering wheel off center. If the problem is steering wheel off center, adjust the front tie rods on the vehicle. Refer to Toyota TSB ST003-O1. Also check the direction of vehicle pulling and the extent of the pulling.
C.Decide if vehicle pulling is due to wheel alignment or tires.
a.Switch the left and right front tires (If the tires are non-unidirectional).
b.Conduct a drive test to check whether the direction that the vehicle pulls has changed.
Helpful hints to determine cause of vehicle pulling:

^The direction of lateral force from tire conicity becomes reversed when the left and right tires are switched. Therefore, if the pulling direction changes when the tires are switched, it can be concluded that vehicle pulling is caused by tire conicity.
^If the pulling direction does not change after the front tires are switched, the cause of vehicle pulling is not tire conicity. In this case, the likely cause is a front wheel alignment condition.
3.Vehicle Pulling Caused by Wheel Alignment


When it is determined by troubleshooting that the vehicle pulling to one side is caused by wheel alignment, perform repairs according to the following procedure.
NOTE
:
^Keep the cross camber within 10 or less.
^Keep the camber of each wheel within specifications (+/- 45' of center value).
^If adjustment exceeds the specifications, uneven tire wear will result.
4.Vehicle Pulling Caused by Tire Conicity
When it is determined by troubleshooting that the vehicle pulling to one side is caused by tire conicity, perform repairs according to the following procedures.
Indication of Tire Conicity as a Cause:
When the front tires are switched, the pulling direction changes. Proceed to STEP 1.
STEP 1:
Remove the front left tire from the wheel and reverse the tire. Then perform a road test and check for change in the pulling direction.


HINT:
By performing this operation, it can be checked whether the left or right tire exerts a stronger lateral force. Either tire can be reversed. Shown here is an example of the left tire reversed.
If Vehicle Pull Is Eliminated: Repair Is Now Complete.
The lateral force generated by the left and right front tires is virtually the same, so the lateral force is neutralized and the vehicle travels straight ahead. The repair operation is now completed.
STEP 2:
Rotate the larger lateral force front tire with the rear tire and check the change in the vehicle pulling.
NOTE</B> :By shifting the front tire with the larger lateral force to the rear, the vehicle pulling level is usually reduced.
If Vehicle Is Still Pulling: Go to STEP 3.
If Vehicle Pull Is Eliminated: Repair Is Now Complete.
STEP 3:
Adjust cross camber to eliminate vehicle pulling.

HINT:
If the tires are placed in the positions they were in during tire rotation when the least amount of vehicle pulling occurred, wheel alignment can be performed with a minimal amount of adjustment.
NOTE</B> :
^Keep the cross camber within 10 or less.
^Keep the camber of each wheel within specifications (+1-45' of center value).
^If adjustment exceeds the specifications, uneven tire wear will result.

5.Camber Adjustment Method
NOTE</B> :After the camber has been adjusted, inspect the toe-in.
NOTE</B> :The method of camber adjustment differs for different models, so please refer to the repair manual of the vehicle involved. (This is a sample from the Sienna Repair Manual).

A.Remove the front wheels and ABS speed sensor clamp.
B.Remove the two nuts on the lower side of the shock absorber.
C.Coat the threads of the nuts with engine oil.
D.Temporarily install the two nuts.
E.Adjust the camber by pushing or pulling the lower side of the shock absorber in the direction in which the camber adjustment is required.
F.Tighten the nuts.
Torque: 210 N.m (2,150 kgf.cm, 155 ft.lbf)
G.Install the front wheels.
Torque: 104 N.m (1,050 kgf.cm, 77 ft.lbf)

H.Check the camber.
NOTE</B> :Adjusting value for the set bolts is 6' - 30' (0.1°- 0.5°).
When making an adjustment of more than 45', replace the upper and lower steering knuckle set bolts with the adjusting bolts. If the camber is NOT within the specification, use the table shown to estimate how much additional camber adjustment will be required, and select the appropriate camber adjusting bolt.
I.Follow steps 5-a through 5-h again. Between steps 5-b and 5-c, exchange one or two selected bolts.
HINT:
When exchanging the two bolts, exchange one bolt each time.
If Vehicle Pull Is Eliminated: Repair Is Now Complete.I
If Vehicle Is Still Pulling: Contact Your Regional Office for Further Assistance.
</B></B>

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post #12 of 15 Old 03-06-2010, 09:46 PM
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Can somebody help me

May be this is not the right discussion board to post, but I couldn’t find anything closer.

I took my 07 Camry for alignment to local dealer. After it was done I looked at the report and noticed all the rear specs are red. I asked the service salesman, he called the technician and they explained me that they do rear alignment when there is really problem (tires are wearing uneven, or something bended).

Can somebody tell me if this is normal specs.
Left
Camber -0.4 Spec range –2.0 –0.5
Toe 0.32 Spec range 0.08 0.24

Right
Camber –1.6
Toe 0.26

Cross camber 1.2 Spec range –0.8 0.8
Total Toe 0.58 Spec range 0.16 0.47
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post #13 of 15 Old 03-06-2010, 10:00 PM
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did you pay/ask for a 4 wheel alignment? some places do it by front/rear as your dealer does. I would suggest getting the rears aligned, as toe is the main killer of tires...


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post #14 of 15 Old 03-06-2010, 10:23 PM
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Quote:
Originally Posted by scamry View Post
did you pay/ask for a 4 wheel alignment? some places do it by front/rear as your dealer does. I would suggest getting the rears aligned, as toe is the main killer of tires...
Yes, I did pay for 4 wheel alignment. I will take it back. The tech. explained me that they usually dont do 4 weels. It is just the name is 4 wheel.
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post #15 of 15 Old 03-06-2010, 10:36 PM
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i would suggest them doing it free of charge, as a 4 wheel alignment means a 4 wheel alignment, not "we usually only do the rears if they are way off."


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