Hello all. I am looking to help out a friend and fellow Toyota owner. Hopefully the Highlander owners here can provide some insight on parts and possibly DIY fixing the issue.
The vehicle is a base 08 Highlander. The problem that is occurring is happening when the driver's door window is used. As soon as it is lowered, it gets out of proper adjustment. It has no issues lowering partially or completely. However, when trying to roll it back up, upon reaching the top of the door frame, it will be slightly off and the rear (vertical) portion of the glass isn't sitting flush in its channel. It's about an eighth inch forward, and by that I mean about an eighth inch of daylight is visible, as well as the line where the tint ends on the glass. Since the window isn't raising properly, it immediately lowers itself back down when it touches the top. One has to press the switch and guide the glass with the other hand to keep it in track so that the window will fully raise and stay up. Having dealt with this recently myself while driving the vehicle, I can say it is very inconvenient and frustrating to deal with.
The raising and lowering motions seem just fine, the only bad noise I hear is when the window gets fully lowered there's a bit of a clunk that sometimes happens as the window ends its movement. It doesn't sound normal to me, but it also doesn't happen all the time. During movement it's fine and moves smoothly. It's just out of alignment.
She brought the vehicle to the dealer once when this first started happening, where she was told that some sort of tabs had either been damaged or broken in the door, but they were a part of the glass as an assembly and not available separately. Their claim is that the only way the repair can be done is if the whole assembly of glass-plus-tabs is replaced, and of course for a hefty sum between the parts and labor. What I'm trying to find out is if these tabs they're talking about are something that you actually can get by themselves and replace to fix the issue, and if so, what the part number is and/or where to get them?
Also, could there be a different culprit, such as the regulator? Or could there be a different solution, where something can be adjusted to get the window back on track if nothing is actually damaged?
The part number the dealer gave her for the driver's door glass is 68102-0E041. I started searching around with that part number but I haven't found any exploded views or illustrated part catalogs so I can see what these tabs are and if they're a separate part.
Any information anyone can provide would be very helpful and appreciated, because so far I've been coming up pretty dry.
She is planning to take the door panel apart this weekend to have a look for herself at how things are looking in the door. Hopefully she will be able to provide me with info and pictures so I can update here if needed.
If there is any other information anyone needs, please let me know and I will do my best to provide it. Thanks in advance!