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Join Date: Mar 2008
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I agree, I'd call the service manager, explain the problem, and if you don't get satisfaction immediately then look for another dealership or, preferably, a reliable private mechanic, in your area.
For future reference, if the issue involved amounts to significant money then I always recommend that people first mention to the offending dealership/mechanic that you will inform the state attorney general's office consumer affairs division and file a complaint. Almost all states have such an office, and just mentioning you'll do that, plus contact the BBB to also file a complaint, using causes the manager to loses his/her water and give you what you're asking for. For myself, in one case I put a tire shop out of business due to my complaint via California's BAR.
Reputable service shops will gladly address your needs, and disreputable ones will not.